SUMMARY:

• Seasoned, technically inclined and highly empowered professional offering an eventful career of over 16 years studded with professional brilliance predominantly focusing on Oracle Database Management and Administration with experience in Telecom, Insurance, Banking and Financial Services, Healthcare and Manufacturing based Applications as Database Manager, Delivery Manager and Engagement Manager. Currently spearheading functions as Database Delivery Manager with TriCore Solutions.
• Proactive and goal - oriented leader with established record of success in leading corporate technology initiatives & innovation projects; flexible and able to adapt quickly to changing business environments and needs ensuring the delivery of new, highly effective business solutions on time and under budget.
• Proven success in enforcing PMO & SCRUM Processes, account management, streamlining & automating processes, establishing quality assurance framework for achieving excellence in delivery and implementing best practices.
• Adept in providing end-to-end Customer Service Delivery Solutions using ITIL Process and SCRUM for enhancing IT Services entailing Continual Service Improvement, Service Operations, Deft in managing & leading teams for running successful process operations & experience of developing procedures, service standards for business excellence. Led Agile based initiatives for globally distributed (Multi-shore teams) projects of large customers
• Proven success in implementing High Availability Disaster Recovery Planning & Solutions, Data Center Migration and BAU Operations. Experience in Oracle 8-12c, 10g - 12c RAC, Tuning, RMAN (Backup and Recovery), Oracle Database Appliance (ODA X3-2), Data Guard, Golden Gate, and Clustering.
• Specialized in enablement & and leading Oracle Center of Excellence initiatives.
• Outstanding Performance for implementing Performance Tuning to eliminate performance issues and capacity planning done at Pure Insurance, USA which eliminates their long term performance issues and reducing the space consumption by the database increasing their net revenue.
• Outstanding for Designing & Implementation Archiving Solution for Bank’s Payment division, Lloyds TSB & HBOS Bank Merger Project, UK.
• Outstanding from eliminating performance issue from BPM Products at all layers (App, DB, Web, OS and Hardware), PEGA Infrastructure Capacity Sizing and Pega Performance Health Check from Faster Payments Filtering project increasing the revenue of bank by 8%, Lloyds TSB Bank, UK.
• Outstanding for phase wise migration of all the Legacy Databases for Cable and Wireless, UK.
• Star Performer for Wipro Technologies for outstanding contribution to company’s knowledge base and consultation provided to eliminate some of the long term issues for client Cable and Wireless, UK.

TECHNICAL SKILLS:

Engagement Management: ITIL, SDLC, AGILE, SCRUM, Client/Vendor Management, Global Delivery Management, Customer CSAT Issues, Conflict Resolution, Risk Management, Team management.

Service Delivery Management: Solution Development and Delivery, Technical Effort Management, Service Improvements and Managed Services, Knowledge management

Environment: Management: Configuration & Release management, Deployment management, Change Management, Process Management and Incident Management.

AGILE/SCRUM: Sprint Planning, Review & Retrospective, Backlog, Burn down, Product Backlog, Story Points, Daily Stand-ups, Scrum of Scrum (Onsite/Offshore)

DBMS & RDBMS: Oracle DBA (8i to 12c), SQL Server 2000, MS Access, VFP 6, HTML DB, APEX, Oracle Database Appliance (ODA)

Operating Systems: UNIX, Solaris 9x & 10x, Linux, Windows 2000 Advanced Server, Win98, Win 95

Scripting: Shell Scripting, HTML, JavaScript, SQL

Oracle Tools: RMAN, DBNEWID, DBVERIFY, OEM, RAC, Data Guard, Golden Gate

PROFESSIONAL EXPERIENCE:

Confidential

Database Delivery Manager

Responsibilities:

• Strategically planning and analyzing the basic requirements while setting up the technical infrastructure of the Oracle deliverables while reviewing the project proposals; Responsible for understanding & analysis of client requirement.
• Managed 500 + enterprise-level Oracle 9i/11g/10g/12c database systems, achieving the goal of 99.99% availability at acceptable level of performance.
• Manage team of DBA’s (infra structure) on site and off shore spread across global locations. DBA categorized of Administration, Application, Operation, Production, Change Management, NOC, On-call support and performance optimization. Defined Outsource model across continents for rapid DB service requests.
• Streamlining and coordinating delivery performance with focus on quality parameters and reusability.
• Conceptualizing and implementing strategies for growth of business opportunities and achieve consistent profitability and bottom-line profitability through effective program management.
• Tracking Delivery progress in terms of cost, resource deployment, time over runs and quality compliance and proactively identified and rectified problems to ensure adherence to delivery time-lines.
• Involved in various technical aspects of the Project including analysis of project requirements, technical guidance, estimation, scheduling, architecture, development, QA oversight, release management and final solution delivery.
• Proven people management skills, with the ability to manage performance and motivate staff on an individual and team level.
• Providing technical leadership and catering to team competence enhancement activities.
• Developing and leading multi-skilled team to ensure timely delivery of the projects.
• Trained team members during client transition, helping team members take full advantage of information resources.
• Carrying out detailed planning and scheduling to ensure seamless delivery of the project as per the delivery matrix.
• Interacting with the Client Business Managers with regular reviews and refines the engagement plans and process to promote Systematic Improvement Plans (SIP’s).
• Interacting with the team members for the mutual benefit in the project while liaising with the customers/clients on their projects for better feedback.
• Conduct regular reviews and refines the engagement plans and processes to drive continuous improvement on the quality of services delivered.
• Managing the activities pertaining to finalization of projects / applications for smooth execution of projects, providing technical service support to clients and resolving their issues.

Confidential

Sr. Oracle DBA

Responsibilities:

• Database Upgradation from Oracle 9i, 10g to Oracle 11g
• Performance Tuning
• Database Migrations Planning and Implementation from DB2 to Oracle, SQL Server to Oracle.
• Develop and implement solutions to monitor and troubleshoot production outages using UNIX Shell scripts and Windows Batch files, Shell Scripts for DBA specific tasks.
• Performing Complete/Incomplete Recoveries, Database Cloning with RMAN from Production to Development and Pre Production to Testing.
• Oracle Security: Architect and Setup the Database Security by designing the database security standards. This includes -Setup complex user password policy, written complex database password VERIFY FUNCTION to check complexity, password life.
• Worked on Day to Day DBA operations.

Confidential

Delivery Manager/Oracle DBA Lead

Responsibilities:

• Complete project has been delivered using Agile/Scrum methodology.
• Facilitating Daily scrum meetings, spring planning, spring review, and spring retrospective.
• Working with Product owner on Artifacts Such as Product Backlog, Spring Backlog, Sprint and release burn down.
• Lead and build teams
• Facilitating Scrum of Scrum for offshore/nearshore Scrum teams (Geographically Distributed).
• Management of the IT Service Delivery Team (Cognizant Technology) including PEGA application support, Database Delivery Support
• Ensuring the SLA’s are achieved; service quality and client expectations are met or exceeded.
• Responsible for RFP, RFQ and preparation of SOW for new Environments deliverable, Resource allocation and Implementing ITIL Life Cycle.
• Responsible for Database, Application (Pega) Health Check, Performance Tuning
• Responsible to prepare Database upgrades and migrations road maps/implementation plans.
• Database Documentation and Meeting with the Clients for the Database changes and Needs.
• Responsible for Role Ready & Test Ready of the Environments delivered.
• Created knowledge Management System to log solved issues.

Confidential

Technical Delivery Manager/Scrum Master

Responsibilities:

• Management of the IT Service Delivery Team (Cognizant) including application support, career development and staff appraisals
• Ensuring the SLA’s are achieved; service quality and client expectations are met or exceeded
• Agile/Scrum based initiative has been taken for the Infrastructure and database solutions.
• Provide visibility to team impediments/risks and helps eliminate them
• Working with stake holders / product owners to prioritize the requirements for sprint.
• Develop DR strategies and implement the solutions.

Confidential

Service Delivery Manager

Responsibilities:

• Delivery Management for Infrastructure and application development initiatives, supporting banking/financial services organizations. Managed a team of 25 members located in UK and India. Waterfall and Agile based initiatives has been taken to deliver end to end Environment Delivery for the 1100 projects running in the bank.
• Responsible for designing and implementing the Archival solution for the payment section of the bank, to set up and provide BAU support in an Onsite/Offshore Delivery Model for development, test, and production environments, including setup of new servers, databases, and objects within the database. Here Lloyds TSB has ed him for his Outstanding for Designing & Implementation of Archiving Solution for Bank’s Payment division
• Accountable for the successful and on-time delivery of all Oracle development artefacts for business and ADM driven project activities
• Processed the project Work order requests (RFQ’s) for resource which feeds into workload scheduling and costing.
• Managed the processes around resource take-on including the acquisition of appropriate hardware
• Participated in the Oracle Management team and support other Service Managers
• SPOC for any escalation and manage issues arising within Oracle D&D
• Assisted the Engagement area in establishing detailed estimates for responding to RFQs
• Assisted the Engagement Lead with managing resources numbers within Oracle D&D
• Reduced risk through the identification and introduction of quality related process/continuous improvement initiatives and managed Risks and issues within Oracle D&D and ensure that they are reported on the SD Risk Log.
• Accountable for the managing the complete Infrastructure Design/build integration/merger with Lloyds TSB Bank and HBOS.
• Consultant to business for enhancing existing features to bring more stability to the existing system
• Application and Infrastructure upgrades and migration planning and tracking
• Pega Performance Tuning at Application, Web, OS and Database Layer.