Oracle Database Administration and Helpdesk Resume

SUMMARY

Resourceful IT Helpdesk Engineer wif five years of halpdesk and service desk experience providing software,client/server technical support.
Proven capacity to troubleshoot issues and resolve issues quickly in high volume, 24X7 technical service desk and halpdesk.
Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

TECHNICAL SKILLS

TECHNICAL SKILLS

Operating System: Windows, Linux(basics)

Package: MS OFFICE((Word, Excel, Outlook, PowerPoint, Access)

Browsers: Chrome; Safari; Firefox; MS Edge; IE; Opera

Database: Oracle 9i & 10G (DBA track), SQL Server

PROFESSIONAL EXPERIENCE

Oracle Database Administration and Helpdesk

Confidential

Responsibilities:

Provided technical support via telephone, email, and remote desktop control
Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues
Documented and tracked all received requests in incident management system.
Collected and updated data to assist wif customer issues and concerns.
Performing daily check on databases
All DBA related activities e.g.
Performing periodic database performance tuning.
Monitoring & maintenance of all production databases
Perform online/cold Backup and assist in recovery wif proper backup
Installation, Configuration, Setup and troubleshooting of Oracle 9i and 10G Databases
Co - ordination wif Application and database software vendors
Maintain UAT databases wif latest production backup on an adhoc basis
Taking backup & test their recovery-periodically.
Implemented physical standby databases.
All Facility Management related calls
Lotus Notes Installation & Configuration at client end.
Lotus Notes troubleshooting related calls
Lotus Domino Administration related jobs

Project Manager

Confidential

Responsibilities:

Provided technical support via telephone, email, and remote desktop control
Performing periodic system performance tuning. Change the system configuration parameters and reorganizing the disk space etc.
Monitoring & tuning of database
Assist in recovery of databases
Installation, configuration and troubleshooting of SQL Server 2000 Personal Edition.
Support to problem in Remote Diagnostic Tool
Registering and updating the antivirus tool on the server wif the latest virus signature file every week / as & when available
1st level diagnosis and troubleshooting of Operating System.
Configure & troubleshooting Lotus Notes mail
All sorts of documentation done in MS Excel related to Helpdesk operations.
Vendor Management

Project Manager

Confidential

Responsibilities:

All sorts of documentation done in MS Excel related to Helpdesk operations
Partnered wif Tier II and Tier III halp desk peers to resolve complex problems that required escalation
Provided detailed descriptions of issues in trouble ticket system and followed up diligently to ensure swift resolutions.