OBJECTIVE:

To apply 18 years of work experience in IT infrastructure, system integration, and on multiple software technologies to achieve excellent results

SUMMARY:

• Three years of experience working in the architecture team as a Siebel architect and working in Solution Architect team.
• Thirteen years of hand - on work experience in Siebel eBusiness System including system administration, programming, configuration, and system integration
• Extensive experience in Siebel 5.5 - Siebel.8.1.1.5 Call Center, Siebel Workflow, Siebel EAI, Siebel EIM, Siebel Assignment Manager, Siebel Communication Server (email system), Siebel VB / eScript, Siebel Web Template, Siebel Web Service, Siebel eCustomer / eSales application, Siebel ePricer, Siebel eConfigurator, LDAP Security Adapter. Siebel Enterprise Data Quality, and Siebel UCM
• Managed Siebel system, RDBMS database servers, and operating systems
• Proficient knowledge in Oracle, DB2, and MS SQL Server Database system
• Over 17 years of programming experience in C/C++, VB, SQL, HTML, JavaScript, XML, VBScript
• Excellent technical, communication, and interpersonal skills for team projects

PROFESSIONAL EXPERIENCE:

Lead Sys Cslt-Sys/Architecture

Confidential

Responsibilities:

• Working in enterprise architecture team to analyze existing architecture, platforms, and data to translate new business strategies and needs to end-to-end system design
• Successfully designed VZT Customer Product and Order Management project with Siebel Product Configurator, and Siebel Order management model
• Successfully defined and implemented IT procedure for internal PCI (Payment Card Industry) data migration project for Siebel to use Chase Paymentech
• Working on Siebel Campaign Management project to use Siebel eMarketing model
• Participating in Siebel data migration project to migrate Siebel Order data to use oracle RODOD (Oracle Communications Rapid Offer Design and Order Delivery solution)
• Strong understanding of programming principles and practices in Siebel, Oracle Fusion Middleware, OSB, OSM, AIA, BRM, Oracle Database, Web, and Mobile App.
• Familiar with telecommunication technology and wireless communication technology that is used in Automobile telematics Manchine-2-Machine project
• Building effective communication with external business partners and internal business owners to create interface specification documents, system requirements, and SLP diagram
• Leading development teams to properly implement technical detail designs.

Siebel Administrator

Confidential

Responsibilities:

• Lead Siebel system 8.1.1.5 upgrades
• Worked on Siebel admin team to administrate and support the Siebel infrastructure
• Worked on data management - Data import / export / update / delete with Siebel EIM tools and Oracle PL/SQL
• Managed the system and resolved system issues in different Siebel engines, such as, assignment manager, email system, scheduler, correspondence, Broadcast etc.
• Worked with DBA team to improve the Siebel system performance
• Monitored and resolved Siebel integration interface issues
• Maintained open communication with all user groups to ensure effective and timely communication of events happening within any particular environment.

Senior Siebel Program Analyst

Confidential

Responsibilities:

• Studied the business requirements to design and implement the new Siebel project into the Siebel Contact management system
• Implemented and configured Siebel user interface and new business logic in Siebel Tools
• Planned and implemented Siebel integration with other systems or applications with Siebel workflow, Siebel integration object, Siebel EAI adapter, Web Services
• Programmed Oracle Store Procedure and complex PL/SQL to update / export Siebel data

Siebel Environment: Siebel Call Center 7.0.4 / 7.7.2.12/8.1.1.5 in Windows 2003 platform and Oracle Database

Siebel System Architect

Confidential

Responsibilities:

• Defined system scope changes between several Siebel systems
• Defined Siebel data model changes
• Set up Siebel development platform
• Designed Siebel implementation plan
• Tuned the system performance
• System trouble shooting to support development team
• Installed and configured SiteMinder and reported server problems
• Migrated data from external systems to Siebel database with EIM

Siebel Environment: Siebel eCommunication 7.5.3 in Windows 2000 platform and SQL Server Database

Software Engineer

Confidential

Responsibilities:

• Designed and configured Account, Order, Product, and Service view and implemented order process business logic in Call Center project with Siebel tools, and SVB / eScript code.
• Created Siebel Pricer Scripts with Siebel VB code.
• Created and modified Siebel custom web template with HTML and Siebel tags.
• Designed and implemented MDI (Mainframe Data Integration) project using Siebel Workflow, Siebel EAI, Siebel VB, and Siebel EIM as a technical leader and major player
• Designed and implemented Web Order project with Siebel eSales Application as a major developer
• Setup Siebel and Web Single Sign On third party security adapter software for eSales application
• Created test scripts for whole application system test.
• Provided production system support and QA system test support to fix issues.

Siebel Environment: Siebel 6.0/ 7.3 /7.4 Call Center in NT 4.0 platform and DB2 Database

Senior Siebel Consultant

Confidential

Responsibilities:

• Designed and implemented Siebel Workflow Policies
• Designed and Configured Siebel Forecasting
• Configured Siebel Sales Catalog with Quote Assistant (named eConfigurator in Siebel 2000)
• Worked on Siebel Proposal Generator
• Designed and implemented Siebel interface with Siebel tools
• Fixed Siebel Report issue
• Created Siebel VB scripts to extend the Siebel base functionalities
• Fixed UAT issues and provided project technical support
• Migrated repository between development server and QA server
• Held weekly meetings with clients as a project team leader

Siebel Environment: Siebel 99.5 Energy in NT 4.0 platform and Oracle Database

Siebel Application Developer

Confidential

Responsibilities:

• Installed and configured Siebel eBuiness System Midmarket Edition 5.5/6.01 to support dedicate Client, Windows Thin Client, HTML Thin Client and Mobile Client
• Updated Siebel system from Siebel 99.5 to Siebel 2000
• Responsible for Database data migration from old database system (Goldmine) to Siebel System with Siebel EIM.
• Built administrative and organization data for Siebel Database
• Installed and configured IIS Web Server, Siebel .COM application, Siebel Email Response application and Siebel Email Server.
• Configured Siebel eCustomer (including eService and Siebel eSales)
• Configured Siebel eSales with eConfigurator tools
• Maintained database system and tuned system performance
• Developed and implemented eCustomer web page, Siebel Interface and Siebel Business Components with Siebel VB and Siebel Tools
• Implemented Business Procedure and email system with Workflow tools and Territory Assignment Manager
• Documented all project work and Creating project Data Model

Siebel Environment: Siebel 99.5 / Siebel 2000 Call Center on NT OS and MS SQL Server database

Database Developer

Confidential

Responsibilities:

• Developed shipping, receiving and inventory database system based on MS Access and MS SQL Server Database in NT environment
• Created User Interface and Business module with Visual Basic 6.0
• Responsibilities included database coding, demonstration, installation, configuration, customization, training, technical support
• Communicated and handled customer issues, and generated the report, including Purchase Order, Shipping Order, Trouble Report, Inventory Control

Software Developer

Confidential

Responsibilities:

• Developed an application individually to convert data file format from AutoCAD’s DWG format to CADPAC-Win format, using C++ under Unix platform
• Designed and developed “Data Entry & Processing System of the annual Report Form of the Archives”, one of the modules of the SEAS (Super Electronic Archive System), on Unix platform