Summary

Highly skilled IT professional with over 11 years mainframe experience. I am a very quick learner with ability to grasp and understand new concepts and ideas. I can think quickly on my feet and remain calm and productive in high stress situations. I have a strong sense of responsibility and solid customer service skills. My experience includes working with IBM Mainframes, AS400 systems, Unix servers and Windows Servers. Specialty includes Alltel/Fidelity banking applications. Server experience includes Windows 9x, 2000, XP, Linux, Aix, HP-UX and PC hardware including printers, motherboards, hard drives and other peripherals.

Computer skills

Hardware

• IBM 9672 Mainframe, IBM Multiprise 3000 Mainframe, Z/800 Mainframe, Z9 S54 Mainframe, Z10 and Z/196 machines. HMC Hardware Management Console, Service Element console, RS6000, IBM 870 I-series AS400, 3174 Controllers, 3270 and 5250 dumb terminals, 3995 Optical Library, 3480, 3490, and 3590 tape drive units, Storage Tek Tape Silo's and 9840 tape drives. ESCON and FICON controllers.
• Familiar with a broad range of pc hardware including personal computers and their peripherals, including printers, Raid Arrays, SCSI devices, and tape backup systems. I have experience with network hardware including routers, switches, hubs, CAT 5 cabling, COAX, and Fiber Optic Cable.

Software

• Mainframe Experience: Z/OS up to 1.13, OS/390, Maestro Job Scheduler, REXX, Netcool, Unix scripting, DOS/VSE, JES2, OAM, MVS-JCL, CICS, SDSF, TSO, ISPF, OAM, OPS/MVS, Mainframe Unix System Services, ADRDSSU, VSAM, VTAM and other IBM mainframe utilities including SMP/E for installing z/OS and IBM software.
• Experience with Alltel/Fidelity Information Services Banking Software including IM - Impacs, ST - Savings Time, RE - Real Estate, KO - Online Collections, RM Relationship Management, IT Item Transfer, and IR Item Recon. I have used several CA products including CA-View Database SAR , CA-Jobtracs, CA-Sysview, CA-Endevor, CA-7, CA-TLMS, CA-Spool, CA-Deliver and CA's Easytrieve Plus Report Generator.
• Other mainframe software experience: Connect Direct Admin NDM , JCLPlus, Image Focus, Tectia SSH, AVRS, MXG, FDRPAS, CDB DB2 unload and JQP/VVP.
• PC Experience: I am a Comptia A certified PC Tech with experience in MS-DOS, Win9x, 2000, ME, XP, XP Pro, Microsoft Word, Excel, and Linux/Unix operating systems. I have experience with remote desktop administration software including VNC, Microsoft terminal services and PC Anywhere. Familiar with Networking protocols including TCP/IP, and IPX/SPX. I have experience with Ethernet, Token Ring, LAN/WAN, Novell Netware and Whats UP network monitoring tools.

Experience

Confidential

• In this current role I support 4 accounts under the IBM lean model. My role is to install, upgrade, patch, and apply security maintenance to the base operating system which is z/OS. Secondary role is supporting and upgrading all third pary products that run under z/OS for all client systems. Supported systems are from small two image systems to larger 34 lpar sysplex systems. Support JES2/JES3 and TSO/ISPF. To help support one client I was sent to IBM class for GDPS Metro Mirror and Global Mirror to support the clients DR systems using IBM GDPS.
• Transition/Project lead to on board new IBM Global out sourcing contracts. This includes working with Hardware and Software Architects to transition z/OS support into the IBM Columbia center. Work with all other z/OS teams during transition as the other teams depend on the z/OS team to be able to do their functions. Work with customer and current support personnel at customer site to learn how the customers systems are currently supported. Documenting new procedures for the z/OS team to follow to support the new client.

Confidential

• Current job function is supporting all third party software that runs on Wal-Marts mainframe systems. This job requires immense knowledge of large Sysplex environments, GDPS and coding of modified exits using IBM assembler language.
• Install z/OS, PTFs, APARs, and other IBM software using IBM SMP/E. Prepare and coordinate RSU maintenance for multiple Sysplex environment. Work with IBM on open PMR's. Receive new maintenance and read Holds for any system modifications needed.
• Apply needed CA maintenance using CA-MSM. Install CA-MSM with TOM Cat server.
• Modify vendor code to work in Wal-Mart environment using REXX and Clist.
• Work with vendors to resolve Sev1 and Sev2 issues. Work with internal customers to troubleshoot problems with third party applications.
• Maintain software PTF levels and insure all applications are on current maintenance levels.
• Train end users on software usage.
• Install and maintain third party DB2 products for DB2 load, partition, reorg and unload. Also DB2 test data management suite to help create programmer test data.
• this included creating tables, binding plans and working with DBA team for appropriate outages for given products.

Confidential

• Responsiblities were shared among three different companys. Main responsibility was to insurance company monitoring Control-M scheduling and job flow. Troubleshooting basic issue where possible and escalating major issues to programmers.
• Second reposibility was to monitor multiple customer AS400 systems and backups. I have knowledge of I-Series systems and CL langauge.
• Third was to monitor and troublshoot system and batch issues for a company running on a Unix/linux environment. I would troubleshoot basic shell scripts and escalate major issues to the on call. I also monitored hardware systems for backups and system errors.

Confidential

• Main responsibilities include monitoring CA-7 job scheduler for production job abends, late jobs and jobs waiting resources. Fix JCL errors and schedule in adhoc job streams. Run DB2 spufi's to determine job contention issues. Restart abended batch jobs. Work with support teams to fix complex batch issues.
• Monitor Unix EDW maestro schedules for late and failed jobs. Assist in store batch processing which includes closing stores to start their batch, monitoring netcool for store batch abends and help insure store batch SLA's are met.
• Other duties include montioring and IPL 16 mainframe lpars, data center inspections to insure all server systems are up and running, trouble shoot problems with windows and unix clusters and monitor Netcool alerts for data center issues.
• While working for Home Depot I have also taken classes to expand my knowledge of Unix which include the following classes Unix Fundamentals and Unix Scripting.

Confidential

• Main responsibilities included monitoring all tape media flowing in and out of the company. To insure all media is labeled and processed correctly. Responsible for maintaining tape pools in the STK silo including 9840 and 3490 tapes.
• Setup and execute FTP sessions to send data to clients and receive data from clients on Z/OS mainframe system and Windows servers.
• I was also responsible for vaulting of all Disaster Recovery media including mainframe and server tapes.

Confidential

• Primary responsibilities include monitoring batch job flow on the Z/800 Mainframe running Z/OS 1.4 Jes2 monitor production and test AS400 systems and monitor all backups on the Backup Lpar. Monitor distributed computer systems utilizing TNG Unicenter console.
• Print responsibilities included moving print from the mainframe to a SUN workstation to be distributed to various printers. Sort all bank print and distribute according to procedures.
• Perform system refresh on weekends and perform monthly IPLs.
• Insure all production on the mainframe is complete and online CICS regions are available for bank use according to SLA documentation.

Confidential

• Primary responsibilities include monitoring batch job flow on the AS400 solve resource conflicts as they arise, and monitor all backup systems.
• Computer Operations at Anderson was similar to a Help Desk environment. Computer operations received calls from the distribution centers Anderson has all over the U.S. helping end users with AS400 and printer problems.
• All AS400 operators were responsible for AS400 security issues involving the addition and deletion of all AS400 user accounts.
• Maintain production printers, which include doing minor repairs and cleanings except those done strictly by IBM.
• Troubleshoot PC server problems with production servers. Monitor network connectivity and troubleshoot when necessary.

Confidential

• Primary responsibilities include monitor batch job flow on mainframe running OS/390 2.10 editing JCL for restarting failed jobs, monitor and submit jobs through CA-Jobtrac, make temporary changes to scheduler in emergency situations, monitoring Bank network and the AS400 and balance Fidelity/Alltel banking applications.
• Lead Operator for this start up Data Center creating policy and procedure documentation needed for Data Center operations. I was also responsible for training new operators on the mainframe and Fidelity/Alltel Banking Software.
• Administrator of the 3995 Optical library for First American Bank and responsibilities included maintaining all the optical media in the jukebox, on call problem troubleshooting with the optical system, and insure all backups completed and taken offsite.
• In training for Production Control Analyst which included involvement with First American Banks Disaster Recovery practices. I was also Project Leader for the annual year-end testing project for 6 Alltel banking applications. Project Lead responsibilities included creating all test JCL, test PARMS and all test schedules. I also created documentation which would be used for future year end testing. I was also scheduled in the on call rotation to fix any nightly batch issues.
• Participated in two Disaster Recovery practice test with first American Bank and was involved in the creation of test scenarios. I also participated in the creation of batch jobs to restore First American Bank's production system on the host system at IBM.

Confidential

• Operate IBM 9672 Mainframe running Z/VM with 6 VSE guest systems. Monitored batch flow and supervised job scheduler for completion of all batch jobs.
• Create and update data center documentation pertaining to 3rd shift.
• Monitor network connectivity and troubleshoot when necessary. This included monitoring the 3174 controllers for connectivity to the bank.
• Make temporary changes to JCL to restart failed jobs. Receive and process ACH files from the Federal Reserve. Balance Alltel banking applications and insure online files were loaded and ready for bank use according to SLA documentation.