SUMMARY

• Over ten years of professional experience with an aptitude to learn
• Great team player with attention to details and an attitude to deliver
• Accomplished Business/Systems/Data Analyst
• Strong knowledge of project management principles, life cycle, and best practices
• Familiar with a broad range of business and IT related technologies
• Detail oriented with excellent communication and documentation skills
• Outstanding coach/mentor with experience in both IT and business operations

AREAS OF EXPERTISE

SKILL PROFILE

PROFESSIONAL EXPERIENCE

Confidential

Sr. Financial Data Analyst

• Act as a financial/accounting subject matter expert to provide business support on companywide projects. Act as a liaison between IT and business on project tasks.
• Supervise correct on-boarding process for new and renewing business for commercial, private label and government programs.
• Act as a point of contact for financial tagging issues and projects. Responsible for monthly close issue resolutions related to financial tagging, and new business set-up.
• Responsible for maintenance and reporting of interest payments for all dental benefits operations. Act as a subject matter expert on providing support to interest payment related inquiries from auditors, compliance, and business teams.
• Perform routine root/cause analysis related to finance and accounting and present them to the management team.
• Act as a project team members on project tasks including participate in project analysis, design, testing, execution, deployment and change management process.
• Organize efforts to troubleshoot interface/batch issues and work with IT, accounting/finance and development teams to drive solutions.
• Work with the internal departments to improve process and procedures.

Confidential

Sr. Business Analyst Confidential

• Led a Six Sigma Green Belt DMAIC ID Card bulk mailing Reduction project to reduce the operational cost from 100,000 to 5,000 or less per Year. The project involved geographically distributed teams from 4 different internal departments and the external vender. Upon completion, the project saved 95,000 of hard savings.
• Worked closely with Finance department to implement new Line of Business/Check stocks, bank testing and daily explanation of benefit EOB file processing.
• Worked on many finance led projects including Implementation of new check stocks for Reverse Positive Pay bank accounts, Financial Tagging, Auto Recovery, EOB Redesign, EPS, UHIC Legal Entity change etc.
• Participated in the Facets application upgrade from 4.31 to 4.71.
• Led and implemented new processing method of printing the client's specific benefits information on ID cards for 250 thousand members.
• Helped manage and implement company-wide vendor migration initiative of 2.5 million members to enable parent company's vision to lead and transform the healthcare benefit industry with the usage of magnetic data strips on ID cards.
• Led the initiative of enhancement and quality validation of a process that affected 200 thousand subscribers.
• Design and update data driven applications and processes for Dental and Vision Insurance industry's clients.
• As part of three members team, responsible for managing relationship with four printing companies. Oversee printing operations manage 3 to 3.5 million member/provider data printing for ID cards, explanation of benefits, member/provider letters, and provider directories with an annual budget of 4 million dollars.
• Use effective communication skills to build consensus and maintain a positive rapport with technical and non-technical clients, internal and external partners.
• Solicit client business requirements through interviews, existing procedures, and documentation conduct business information technology processes analysis, identify requirements and translate those into system specifications.
• Develop project plans, define project timelines and milestones, and identify applicable phases, tasks, and resources necessary to drive the project to its completion. Follow-up on project tasks, milestones, and issues resolution.
• Act as a subject matter expert SME on ID cards, Explanation of Benefits EOBs , Letters, and Provider Directories projects. Provide useful business knowledge to stake holders on corporate wide project initiatives participate in project analysis, design, execution, deployment and change management process.
• Worked with the compliance team on corporate wide initiatives on Healthcare Reform law on Explanation of Benefits EOB and appeal document changes to be compliant with Federal regulations.
• Other daily tasks include participation in the production processing of Dental and Vision ID cards, letters, and explanation of benefits production resolving production issues, monitoring efficiencies and data integrity, responding to workflow requests, and communicating the fulfillment impact and resolution of production issues to the client's teams.

Tools and Environment: Trizetto Facets, Rapid SQL, Win2K/XP, MS, Lotus Notes, MS Project, MS Visio, MS Office Suite

Confidential

Product Manager

Member of Alim.org, a non-profit organization. Currently hold a Product Manager position to oversee an iPhone application development initiative for this organization web application.

Responsible for all aspect of product development, including business and project plan development, product feasibility, end user input gathering through interviews and polls etc, vendor selection, product requirements and development, product launch etc.

Responsible for product progress reporting to Executive Board every quarter so product funding continues.

Confidential

Co-Founder and Senior Consultant

• Established this start-up IT Solutions Company with partners to support various IT Solutions and Services.
• Serve as a technology consulting to a variety of small- and medium-sized clients helping with strategy and implementation of technology plans
• Led all aspects of business development, sales, marketing, product development, and customer service.
• Successfully created customer base in US market in various vertical market including Hospitality, Manufacturing, Healthcare, and small businesses.

Confidential

• Managed healthcare benefits account, as part of a team of five, for Goldman Sachs' 22 thousand employees.
• Performed systems analysis, design, and development in a dynamic environment with tight delivery deadlines, while maintaining Service Level Agreements for client's projects.
• Proactively worked with client personnel to identify and correct data quality issues to help improve quality and integrity of client's data and resulting services and products.
• Carried out in-depth data analysis and reporting on large data files, optimizing and storing data and critical fields on ADB2 database. Performed data migration and code updates to transform data between different databases and data formats.
• Developed test scenarios, cases, reports and documentation using industry best practices.
• Other daily tasks included participating in the Implementation/Ongoing Delivery Group, providing 24-hour support for production issues and communicating the impact and resolution to the client team.

Environment: SAS, SQL, MVS, CICS, JCL, DB2, IBM Mainframe, MS Project, MS Visio, MS Office Suite

Confidential

• Provide phone and email technical support to Sun Microsystems's customers relating to hardware, network, operating system, storage, backup, and system and network administration issues on all systems ranging from desktop workstations to mission critical servers with tape libraries and storage arrays.
• Support most of Sun's current product offerings, including all versions of Solaris, SunOS, Java Desktop, Veritas and DiskSuite.
• Utilize Sun Microsystem's ticketing tool Radiance to distribute and assign all level of cases among the engineers based on complexity of the cases and level of agents' expertise in the subject matter.
• Train newer engineers on troubleshooting techniques, and proper use of the systems to assist in reducing error levels. Environment: All versions of Solaris, SunOS, Java Desktop, Veritas and DiskSuite.
• AT T Consumer Third Party Verification Supervisor Jan 2000 June 2004
• Ran a team of 19 agents for an AT T Outbound project for nearly four years
• Conducted daily and weekly activities i.e. scheduling, time tracking, monitoring and call handling as well as daily and weekly reports, such as status, productivity, and adherence reports.
• Handled all aspects of agents' payroll from approving and submitting to program managers to submitting them to corporate payroll systems.
• Took active role in the implantation and training of the business processes within the call center, i.e. implementation of SAP payroll systems and Blue Pumpkin Workforce Management software.
• Handled all aspects of agents' benefits, disability and HR issues.
• Handled all technical support issues for the team
• Took job related web-based online courses such as Business Ethics, and Information Security Awareness to enhance my leadership skills.

Confidential

• Assisted IT department in network and user support for the network of approximately 55 on-site users on two different locations.
• Installed, configured and troubleshoot computer systems, printers, scanners and other peripherals.
• Wrote and maintained documentation on installing, maintaining and configuring PCs for both locations.
• Helped Network Administrator in routine system maintenance and back-ups