Summary

Passion for People Vision Illustrative Simplifier Creative Problem Solver TECHNICAL SUPPORT SERVICE MANAGER

Senior Database Engineer and Technical Support Service Manager holding a current DOD Secret Clearance with an MBA in Technology Management, having over 8 years DOD experience, working in change control environments of various levels of maturity, and having over 17 years of Oracle database administration experience, as well as 8 years project management experience. Gathered requirements for project plans and documented in requirements documents.

Core strengths include:

• Asset Management Oracle 7 11g Oracle Applications
• Team Leadership Performance Tuning Unix Shell Scripting
• Project Management/Planning Disaster Recovery Process Management
• Strategic Planning Capacity planning Change Management

Confidential

PROFESSIONAL EXPERIENCE

Technical Support Service Manager/Oracle DBA

Confidential

• Managed and architected new technical support service for the Engineering department to provide technical resources to other departments within MSC. Also acted as Oracle and Oracle Applications DBA/project manager providing database and Oracle Financials application and Engineering support for SAIC in support of the Military Sealift Command. Other activities I performed were:
• Project lead for Engineering Test Lab build out, providing asset management for equipment acquisition and working with the MSC and SAIC asset managers for inventory tasks and PO reconciliation. Made sure all licensing and software was placed with Configuration Management C/M and stored in the C/M library.
• Lead Remedy training classes for SAIC and MSC personnel.
• Acting as database engineer to gain knowledge of customer's 6 month to 3 year plan for databases, and to implement new technology in support of their plans. Attend N63 CCR and CCB meetings to support this function.
• Performed database and application level clones using rapid clone, and worked under change management guidelines to properly rollout changes through to production.
• Resolved Helpdesk tickets regarding Oracle Financials password resets, database clones, upgrades, migrations, patching, etc. Provided customer support for users having trouble with connectivity.
• Applied patches as required by IAVA security guidelines under the Information Assurance Officer IAO .
• Performed DISA Information Assurance security scans and remediated vulnerabilities based on findings as needed by the Information Assurance Manager.
• Obtained Security certification to ensure knowledge on internet security, network security and physical security.
• Technical Lead on HRMS Datamart project.
• Technical Lead on HRMS R12 upgrade project.

Professor

Confidential

Facilitate online learning with a focus on database concepts for undergraduate students in the Computer Information and Health Administration fields.

Oracle DBA/Project Manager

Confidential

• Oracle DBA/project manager providing database and application support with an emphasis on standardization and project management. Use Microsoft Project for project tracking and reporting and Clarity for project time keeping.
• Implemented Maximo for plant maintenance support and Actuate reports.
• Project manager for backup standardization and password change projects.
• Implementing RMAN backups for all databases.

Oracle DBA

Confidential

• Contract Oracle DBA providing Oracle DBA and Oracle Financials support on databases up to a terabyte in size, with an emphasis on application analysis, application and database tuning, and RMAN cloning using CommVault recovery software. Use Microsoft Project as necessary for project tracking and reporting.
• Cloned very large databases using RMAN from tape backups and file systems
• Oracle Financials 11i support
• Trouble ticket software Remedy
• Work with change control and attend CCB meetings
• Work with 135 Oracle 9i - 10.2.0.4 databases on various AIX platforms

Oracle DBA

Confidential

• Provided consulting support for Avista Corporation's DBA and development teams in a highly complex environment, working heavily with Sarbane's Oxley requirements, production code implementation for developement staff, tuning, disaster recovery, and Oracle Financials tasks. Use Oracle Enterprise Manager to schedule all jobs for the databases. Used Microsoft Project for project tracking.
• Cloned databases using RMAN
• Sarbanes Oxley compliance tasks
• Disaster recovery testing
• Oracle Financials 11i support
• Worked with Oracle 9i 10.2.0.2 databases on several AIX platforms

Senior Oracle DBA

Confidential

• Currently executing DBA responsibilities, and recommended for promotion into a management role. My recommendations have cut as much as 22 hours off of production implementation timelines, saving project costs and government penalties of several hundred thousand dollars. Known to work until the job is done, even if it means working over 22 hours straight. Use of Primavera management software for time tracking.
• Project Coordinator, leading DBA and development teams in complex data center move with very tight timeline and little forewarning. Project completed with great success and on time.
• Perform Team Lead responsibilities by creating PID, WBS, Costing, Scope and Detailed design documents, creating new and updating projects in Service Center software.
• Worked with offshore development teams Wipro , troubleshooting technical issues for them and helping them with detailed design documents and project schedules.
• Project coordinator to investigate new backup methods for Oracle databases.
• Lead implementations/upgrades by setting up timelines and coordinating tasks between DBA, desktop support, UNIX admins, and development teams. Projects were done with few issues and on time.
• Worked with SOX auditors internal and external during audit, and initiated changes in accordance with regulations.

Senior DBA

Confidential

• Provided normal DBA responsibilities in Oracle versions 7 and 8, carrying out project coordination tasks as needed, all with a goal of improving efficiency in the DBA team support and saving money in a company during an economic downturn.
• Coordinated projects with national and international customers.
• Perform backup/recovery, tuning/monitoring for 200 databases worldwide on Sun UNIX and NT environments as second-level support.
• Monitoring and managing replicated databases.
• Researching and writing a report displaying RAID levels used on all Unix servers.
• Installed and manage an Oracle Designer 6i repository for forward/reverse engineering an ddl storage.
• Evaluated new software products.

Senior DBA

Confidential

Provided Oracle Database Administration for U.S. Forest Service, acting as the single source for DBA support and providing solutions to my client's backup scheme and projects' technical challenges.

Oracle DBA

Confidential

• Provided short-term support after normal work hours for various clients.
• Trained client to perform DBA tasks.
• Gave recommendations on performance issues such as disk contention, or timeliness of backups.

Oracle DBA

Confidential

• Provided Oracle Database Administration for Oregon Public Broadcasting.
• Evaluated current database and UNIX setup/environment and made recommendations.
• Performed tuning tasks for better database performance.
• Lead Oracle DBA Fulltime

Confidential

• Oracle Financials Administration with 24x7 support.
• Performed 10.6 to 11i upgrade.
• Automated instance cloning across unix servers using korn and SQL scripts.
• Developed test and implementation plans for new software.

Co-founder and UNIX Systems Administrator

Confidential

• Manager with 2 resources reporting to me, one unix administrator and one mail administrator. Launched a start-up internet service provider in the McMinnville, Oregon area, providing personalized customer support. Performed market analysis, designing ad campaigns to grow the business.
• Provided training and managerial guidance to unix admin
• Managed daily activities of mail administrator and unix admin, providing performance feedback.
• Designed and implemented file system backup strategy.

Associate Systems Engineer

Confidential

• I performed Oracle DBA functions for over 200 production, test and development databases at the US Army Corps of Engineers in a 24x7 environment, taking part in tiger teams for database tuning on their in-house financials application.
• Implemented Oracle Names to replace the tnsnames standard for the US Army Corps of Engineers, designing a tri-failover structure in DC, Vicksburg and Portland.
• Provided 2nd level Oracle technical support using the Remedy trouble ticket system.
• Part of design team for Remedy trouble ticket application.
• Designed and demonstrated Oracle Forms technology as a proposal to improve in-house designed character-based application.

Systems Engineer

Confidential

• Performed system administration duties on Sun Solaris and CD4000 machines.
• Designed and implemented tape backup strategy for UNIX boxes.

Associate Systems Engineer Full time

Confidential

• Primarily wrote PL/Sql scripts on Oracle 6 databases.
• Performed database management/design on VAX and UNIX
• Designed/implemented graphical user interfaces.
• Managed design of Accell Forms data entry application from concept, customer interviews and data modeling to production implementation and reports design.