Administrative Assistant/Receptionist Resume Â Washington, DC - Hire IT People

SUMMARY:

Administrative professional with over ten years of experience. Able to demonstrate strong administrative skills to ensure work is completed in a timely manner.
Highly personable and meticulous employee with a dynamic customer service record and work ethic.
Able to successfully manage within a high volume, multiple priority work environment and balance simultaneous projects with complete accuracy and professionalism.
Proficient in MS Word, Excel, Outlook, PowerPoint, PeopleSoft, RAM and most general office equipment.

TECHNICAL SKILLS:

Strong communication, interpersonal and presentation skills
Strategize and prioritize effectively to accomplish multiple tasks and remain calm under pressure
Flexible, work well as a team member or independently
Able to adapt to changing priorities and maintain a positive attitude and strong work ethic

EMPLOYMENT HISTORY:

Confidential, Washington, DC

Administrative Assistant/Receptionist

Responsibilities:

Demonstrated ability to quickly learn organizational processes, workflows, policies and procedures of various companies.
Answered telephones and courteously assisted customers within high - volume, deadline-driven settings
Provided efficient and accurate information while providing customer support
Retrieved, sorted, and delivered incoming and outgoing mail and deliveries to appropriate individuals
Facilitated clerical functions including filing, faxing, copying, and scanning documents
Created letters, flyers, and other printed or electronic communications for special events
Coordinated logistics and scheduling all meetings

Confidential, Arlington, VA

Customer Service Agent

Responsibilities:

Participated in planning and directing the flow of traffic to/from foreign destinations
Effectively classified dutiable import/export shipments to ensure compliance with all government agency rules and regulations
Processed all requests for extensions, expirations, and cancellations of all government entries
Communicated with origin and destination locations regarding shipment status and special handling and delivery processes
Processed Import/Export Permits and Certificates of Eligibility
Maintained open line of communication with Department of Foreign Affairs
Received and distributed all incoming and outgoing mail and correspondence

Confidential, Washington, DC

Mail Handler

Responsibilities:

Organized mail in appropriate bins marked for transportation to other centers
Delivered mail to distribution areas and internal post office boxes
Distributed packages to customers who presented appropriate documentation and identification
Loaded mail designated and scanned to be shipped out
Arranged outgoing mail according to city/zip code
Operated copy machine and related office equipment
Created detailed labels for mail carriers
Complied to all safety rules as set by USPS

Confidential, Alexandria, VA

General Clerk/Receptionist

Responsibilities:

Responded to telephone calls and face to face inquires dealing with human resources and payroll issues
Processed health benefits, Thrift Saving Plan election and modifications, beneficiary designations and employees group lift insurance election forms
Computed all payroll documents including direct deposits
Calculated allotments for state and federal income tax purposes
Audited 20-50 retirement records daily
Assisted with verifications of employment, accessed W-2 forms, kept payroll documentation, and reset password for PeopleSoft/People time
Provided documentations of earning and leave statements, SF 50’s, probation and suspense report as requested
Displayed customer service through multiple forms of inter office communication