Staff Consultant Resume PA - Hire IT People

SUMMARY:

Ten years of administrative experience with a focus on client relations and customer service.
Proven, strong interpersonal and communications skills.
Excellent written and oral communication skills.
Highly organized with the ability to proritze and handle multiple tasks proficiently.

COMPUTER SKILLS:

EXPERIENCE:

Confidential, PA

Staff Consultant

Responsibilities:

Managed and maintained all incentive program projects assigned.
Prepared Qualified Tax Industry (QTI) claim packages for distribution to business clients, local government and state government.
Reviewed and evaluated QTI claim applications and documentation submitted by the QTI business and Division of Strategic Business Development (DSBD).
Processed pro - rated modifications and provided a recommendation to DSBD.
Processed closure/termination of projects and provided recommendation to DSBD.
Reviewed annual audits, single audits, and prepared reports.
Performed site visits and prepared site visit reports for DSBD’s review.
Served as a liaison between DSBD, the QTI businesses and local government.
Updated the EDIS database with all relevant information.
Assisted project manager on special projects related to development and implementation of administrative processes.

Confidential, Florida

Administrative Assistant

Responsibilities:

Provided technical assistance to prospective businessess, clients, and individuals in the community inquiring about starting a minority based business.
Processed accounts payable and receivable.
Organized meetings and special events including travel arrangements and itineraries.
Peformed research for projects and provided reports as requested.
Developed, organized and maintained office procedures, files, and resources.
Produced and maintained minutes for executive board meetings.

Confidential

Group Benefits Coordinator/Eligibility Clerk

Responsibilities:

Managed and entered enrollment data for 100+ employer groups.
Resolved customer inquiries regarding insurance verification coverage, eligibility, and benefit plans (PPO, POS, HMO), status of claims, billing and payments.
Researched and resolved eligibility issues reported by employers, employees or insurance company clients.
Served as eligibility liaison for 100+ assigned groups answering related questions via telephone, email or correspondence as needed.
Assisted account executives with marketing and enrollment campaigns.

Confidential

Benefits Continuation Representative

Responsibilities:

Processed claims for medical, dental, vision and other approved expenses for former employees requiring continued coverage through COBRA program.
Answered all participant request regarding coverage and terminations.
Updated system with customer comments and closed out inquires.
Updated retiree record in Florida Retiree System(FRS) and notified customer of changes, cancellations, or incorrect premiums received.
Utilized Common Remmitter software to access employee benefit information for eligibility.

Confidential

Flexible Spending Account Examiner

Responsibilities:

Managed 12 Florida school board accounts across the state totaling 200 clients.
Served clients through telephone and email correspondence.
Ensured all customer inquiries were analyzed, researched and answered within 24 hours.
Processed claims for reimbursement of expenses on medical and dependent daycare.
Organized workflow and projects to meet client, departmental, and corporate deadlines.
Compiled data to produce monthly and quarterly management reports.