Loan Servicing Specialist Resume Charlotte, NC - Hire IT People

SUMMARY:

As a polished Professional who is performance driven and innovative, my objective is to obtain a professional position in which I can contribute to the unlimited growth and success of a solid organization.
I have many years of hands on experience and knowledge in the field of, Finance, Telecommunications and Healthcare with strong attention to detail to ensure a great customer service experience

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

Loan Servicing Specialist

Responsibilities:

Analyze all confidential and pertinent documents for loan information discrepancies prior to sending to the borrower.
Provide information regarding all aspects of loans including but not limited to; lien perfection, adjustable rate loans, loan modifications, insurance and taxes.
Consistent exercise of independent judgement.
Conduct periodic audits to ensure quality of the documents are in order.
Work with moderate guidance in my area of complex knowledge.

Confidential, Charlotte, NC

Patient Accounts Representative

Responsibilities:

Single point of contact for customers and internal departments
Provided Administrative Support for Patient Accounts.
Established patient referrals, pre - certifications and authorizations.
Maintain excellent relationships with internal departments, customers and collection agencies.
Maintain a Team approach to issues and opportunities
After carefully analyzing customer accounts, I balanced accounts and made adjustments when necessary
Manage continuous communication to appropriate groups to keep them informed of updates and status.

Confidential

Payroll Deductions Representative

Responsibilities:

Generated and Analyzed payroll deductions and other various reports to alleviate discrepancies.
Received and processed payroll deductions information from internal customers.
Thoroughly provided weekly reports to Management regarding Payroll deduction types etc.
Manage continuous communication to internal customers regarding the status of their deduction requests.
Support all processes and standards.
Perform other duties and special projects as assigned by management.

Confidential, Sarasota, FL

Sales Support Analyst

Responsibilities:

Analyze, Interpret and maintain data structure of standard and non-standard groups.
Used professional judgement and Team input when researching issues based on my analysis, knowledge and experience.
Provide administrative support for activities related to new sales to large groups as well as retention of group businesses.
Assisted Sales and the Sales Acquisition team with the preparation of documents prior to group enrollment
Accurately provided assistance to internal and external customers regarding enrollment, eligibility and benefits.
Manage multiple active orders simultaneously.

Confidential, Charlotte, NC

Commercial Billing Specialist

Responsibilities:

Provided account support to Business to Business Clients.
Answered questions pertaining to SIP Trunk, Ethernet, Fiber services as well as Coax services.
Offered services that could potentially enhance the current solution.
Focused on customer satisfaction by explaining billing and light troubleshooting of the customer’s current solution.
Worked closely with Business Client to provide solutions to any issues and engage sales when needed.

Confidential

Finance Support Specialist

Responsibilities:

Generate bad debt and write-off reports and analyzed for discrepancies.
De-escalate issues via the internal ticketing system, making customer contact when necessary.
Suggested and created a new report via excel to better improve the payment tracking process.
Verified receipt of payments and ensured timely submission of payments into the billing system.
Used various tools to communicate with the Collections Agencies to verify valid debt and reconcile payment information.

Confidential

Accounts Payable Specialist

Responsibilities:

Reconciled High Volume accounting statements in Transactional Accounting.
Analyze payment data reports to identify duplicates and creation of pay cycle reports.
Researched discrepancies received via incoming mail and provided resolution when needed.
Verified payment transmittal received by various banks.