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Case Manager Resume

Peoria, IL

Objective
To secure a position that will utilize my talents as well as my management and organizational skills in order to assist others with not only employment but with setting and achieving their goals, and their overall well being.

Education

B.S. Business Management in Human Resources
Course work included: Organizational Behavior, Business and Employment Law, Payroll, Best Hiring Trends, and Business Ethics
General education courses including: English, Math, Humanities, Sciences, etc.

Skills Summary

  • Managing over 150 cases
  • Training new employees as well as existing on company policy
  • Processing and paying timesheets in a timely manner
  • Completed on the job management training

Computer Skills
Proficient in Microsoft Office XP (Microsoft Outlook, Excel, and PowerPoint) and:

  • AS400
  • Unikix,
  • Oracle,
  • Lotus Notes
  • Adobe Professional,
  • GroupWise,
  • Virtual Case Management (VCM)

Employment

Confidential, Case Manager April 2009 – Present
Responsibilities include interviewing and assessing customers with physical or mental disabilities yearly in order to provide services in the home as an alternative to entering a long term care facility. Also responsible for administering aptitude tests and making recommendations about proper care needed for the individual.

Confidential, Office Support June 2008
Responsibilities include all administrative duties including answering phones, filing, scheduling appointments, etc. Also includes handling payroll twice a month for all employees and assistance with completing all required tax forms, direct deposit and debit card request forms.

Confidential, Temporary Store Manager January 2008
Responsibilities include office management, acting as last line of communication for customers who were unhappy with their services. Organizing car auctions monthly, making sure that all vehicles were accounted for, titles were switched out of customer’s names and vehicles were at their destination. Supervising one individual under myself as well as helping with all administrative duties.

Confidential, Customer Service Rep. July 2007
Responsibilities include office management, collections, heavy filing and customer service calls, providing customers with account information, reconciling customer accounts.

Confidential, CNA April 2005 – Nov 2007
Responsibilities included assisting elderly residents with everyday activities including: bathing, feeding, dressing and facilitating a safe atmosphere for residents.

Confidential, Customer Service Rep/Front end Supervisor July 2003
Responsibilities include stocking, up sailing retail items, assisting with customer satisfaction, training and supervising new and existing employees on the front line registers.

Confidential, Front Office Receptionist December 2001
Responsibilities include filing, scheduling appointments, and taking payments for doctor visits along with tuition payments for massage therapy classes. Also assisted with chart organization and managed massage booths during the holiday seasons.

References Available Upon Request

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