Support Account Processor III Resume

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential

Support Account Processor III

Responsibilities:

Confidential

Customer Service Representative II/ Collections Billing Rep

Responsibilities:

Identified opportunities to sell additional Charter products and services during interaction
Resolved customer concerns in one call
Observed customer behavior during call handling process for disconnection risks
Communicated with employers, customers, suppliers, in person, on the phone and by written communications in a clear, straight-forward and professional manner. Ability to use computer and software applications to input and retrieve information
Ability to perform job at workstation for prolonged periods of time, using a headset mentor
Mentored new employees for customer quality, worked at a command center, assisting reps with complex questions, supervisor call back, dispatched techs and installer to jobs
Contact delinquent accts to encourage payments and offered payment arrangements per customer request to avoid disconnection
Researched, resolved and updated account information on bad debt disputes such as: misapplied payments, collection agencies, written off account and billing correspondence, also applied payment adjustment debits and credit daily
Posted payments and adjustment batches.