Five years of commended performance in key customer service and support roles.
- Expert in customer care/communications, problem solving, relationship building and user training and support.
MS Office "power-user" with additional proficiencies in assorted databases.
"Top Performer" Award, 2008, 2009
First-Time "Employee of the Month," 2005 to 2006
Five "Service Star" Awards, 2010
Word, Excel, PowerPoint, Access, Outlook, ACT!, SQL
Strive to exceed customer/ employer expectations by delivering second-to-none service. Maintain customer centricity in all initiatives and interactions, always putting the customer first.
Customer Service & Support Specialist
Offering an award-winning track record of customer care excellence within high-volume environments that include...
Call Centers - Online Support - Customer Service Desks
World-Class Customer Service
Troubleshooting/ Problem Solving
Customer Order Fulfillment
Reports & Documentation
Customer Support Advisor
Customer Service Parts Department
Customer Service Rep, Electronics
Concierge / Front Desk
Provided telephone, online and face-to-face customer service/support within high-volume call centers (handling an average of 50 calls/internet inquiries daily), busy retail customer service desks and four-star resorts.
Performance Review Excerpts
- ...Alonzo exemplifies excellent customer service...consistently thinks outside the box and finds creative ways to solve customer problems...Identifies opportunities to increase customer retention and satisfaction through the use of up/cross-selling strategies and excellent communication skills...well organized, with the ability to multitask and prioritize workload...documents in detail all interactions with customers..." (2009 HH Gregg)
- ...Handles the demands of a high-volume customer service desk with ease...exemplary customer service and complaint handling skills... dedicated and reliable..." (2009 HH Gregg)
- ...Our guests routinely rave about the above-and-beyond service and personalized attention they receive from Alonzo...highly resourceful...a consummate customer service professional..." (2005 Performance Review, Sears Auto Center)