Customer Service Rep Resume Harper Woods, Michigan - Hire IT People

Career Snapshot
Five years of commended performance in key customer service and support roles.

Expert in customer care/communications, problem solving, relationship building and user training and support.

MS Office "power-user" with additional proficiencies in assorted databases.
Awards

"Top Performer" Award, 2008, 2009

First-Time "Employee of the Month," 2005 to 2006
Five "Service Star" Awards, 2010

Computer Skills

Word, Excel, PowerPoint, Access, Outlook, ACT!, SQL
Mission Statement
Strive to exceed customer/ employer expectations by delivering second-to-none service. Maintain customer centricity in all initiatives and interactions, always putting the customer first.

Customer Service & Support Specialist
Offering an award-winning track record of customer care excellence within high-volume environments that include...
Call Centers - Online Support - Customer Service Desks

Key Skills

World-Class Customer Service
Troubleshooting/ Problem Solving
Up-Selling/Sales Support
Customer Order Fulfillment

CallCenter Operations
Technical/User Support
Complaint Handling
Reports & Documentation

Professional Experience

Confidential,GA

Customer Support Advisor

Confidential,GA

Customer Service Parts Department

Confidential, GA

Customer Service Rep, Electronics

Confidential,GA

Concierge / Front Desk

Provided telephone, online and face-to-face customer service/support within high-volume call centers (handling an average of 50 calls/internet inquiries daily), busy retail customer service desks and four-star resorts.
Performance Review Excerpts

...Alonzo exemplifies excellent customer service...consistently thinks outside the box and finds creative ways to solve customer problems...Identifies opportunities to increase customer retention and satisfaction through the use of up/cross-selling strategies and excellent communication skills...well organized, with the ability to multitask and prioritize workload...documents in detail all interactions with customers..." (2009 HH Gregg)
...Handles the demands of a high-volume customer service desk with ease...exemplary customer service and complaint handling skills... dedicated and reliable..." (2009 HH Gregg)
...Our guests routinely rave about the above-and-beyond service and personalized attention they receive from Alonzo...highly resourceful...a consummate customer service professional..." (2005 Performance Review, Sears Auto Center)

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Customer Service Rep Resume

Harper Woods, MichigaN

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