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Senior Administrative Assistant And Generalist Resume

Princeton, NJ

SUMMARY:

  • A professional who acts as a champion for the customer/client, ensuring decisions and actions help them achieve their goals.
  • Proactively identifies and removes barriers to operational excellence and ensures rigorous thinking and analysis have been applied when making decisions.
  • Strong ability to make complex problems seem simple by devising initiatives, processes, and procedures that streamline workflow and promote operational efficiency.
  • Outstanding technical skills include proficiency with MS Word, Access, Excel, PowerPoint, Visio, Siebel, Ariba, PeopleSoft and Salesforce.com.

TECHNICAL SKILLS:

Computer Skills: Salesforce.com, Ariba & Siebel CRM, Oracle Microsoft Word, Excel, Access, PowerPoint, Visio, SharePoint & Outlook, French Creole, English, and Proficient in French

PROFESSIONAL EXPERIENCE:

Confidential, Princeton, NJ

Senior Administrative Assistant and Generalist

Responsibilities:
  • Responded to client inquiries via phone, email and social media - dedicated to handling all aspects of the customer experience
  • Prepared presentations and other marketing materials for client meetings
  • Planned, scheduled and coordinated a system to manage more than 70 “open house” marketing events
  • Created, implemented and improved processes to efficiently manage, track and archive real estate transactions
  • Enhanced the client experience by managing up-to-date client information

Confidential, Hopewell, NJ

Customer Accounting Specialist

Responsibilities:
  • Achieved sustainable results by earning a “low error quality score” for processing and high-performance standards with the team
  • Managed risk while processing “real time” financial requests, ensuring optimal outcomes
  • Resolved financial requests that required manual review through effective communications
  • Managed real time account reconciliations for retail & retirement financial transactions

Confidential, Cranbury, NJ

Physician Office Manager

Responsibilities:
  • Oversaw daily office operation, implemented scheduling to ensure maximum productivity
  • Trained, coached and developed all new medical assistant associates
  • Maintained and ordered inventory for retail optical shop
  • Interacted with managed care providers, processed medical claims, and handled license renewals