Time Warner CableÂ Resume Charlotte, NC - Hire IT People

SKILLS & ABILITIES

40 WPM
Exceptional reading, writing, & arithmetic skills
Great Communication & Listening skills
Works well independently and as well as a part of a team
Ability to work flexible hours
Ability to learn new operations in an advance time frame
Well - developed interpersonal skills to communicate in a professional and courteous manner with customers, co-workers, and management.
Computer knowledge including but not limited to point-of-sale systems and data entry.
Strong organizational skills
Confident among others
Loyal and Ethical among workers
Adheres to all company guidelines

WORK EXPERIENCE:

Confidential, Charlotte, NC

Time Warner Cable

Responsibilities:

Inbound & Outbound calls
Navigated through multiple computer applications with speed & accuracy
Processed Payments
Set up Payment Arrangements, Recurring Payments, Future Dated Payments (Icoms)
Tracked orders
Added/removed services from customers account (Icoms)
Recommended products/services that would best suit the customer’s Cable requirements
Provided troubleshooting assistance to customers with technical issues on their Cable Equipment & Modem
Analyzed customers bill to resolve all billing inquires & disputes (AAD)

Confidential, Charlotte, NC

Customer Service Representative

Responsibilities:

Inbound & Outbound calls
Navigated through multiple computer applications with speed & accuracy
Set up payment arrangements
Tracked orders
Added/removed services from customers account (I-Care)
Recommended products/services that would best suit the customer’s wireless requirements
Provided troubleshooting assistance to customers with technical issues on their wireless device
Analyzed customers bill to resolve all billing inquires & disputes
Read & interpret documents such as procedure manuals, work instructions, and software manuals (CST)