Data Entry Specialist Resume , North Carolina - Hire IT People

SUMMARY:

Superior customer service advocate with initiative, professionalism, and over 6+ years of experience within the client service industry.

TECHNICAL SKILLS:

Efficiently type 60 wpm, detail oriented, superior accuracy for data entry
Analytical thinker and problem solver with ascendancy for daily complex business algorithms
Strong computer skills to analyze, collect, and organize secure data
Communicate/listen effectively and professionally with peers, management and customers

PROFESSIONAL EXPERIENCE:

Data Entry Specialist

Confidential, North Carolina

Responsibilities:

Maintains rebate filtration database by entering newly updated customer and account information with accuracy.
Compile and sort confidential account data while adhering to company policies and procedures.
Input alphanumeric and 10 - key data claim orders by approximately 6500-8000 keystrokes per day in Data Management System (BAAN and D-Mac software)
Verify entered client account data and insert corrections for any discrepancies

Sales Specialist

Confidential, North Carolina

Responsibilities:

Mentor and train new hires for daily customer-base interactions and monetary transactions; assist current supervisor with staffing, scheduling, developing teamwork rapport
Process approximately 50-75 customer-base and monetary transactions daily regarding new service installations, equipment upgrades, and resolving billing inquiries
Proficient data entry into computerized billing system
Provide efficient product knowledge to customer base with frequency and consistency.
Successfully attain 3-5% product sales yield while working within a commission-based structure.
Confirm validity of all information received and customer’s confidentiality in accordance with TWC policies

Customer Care Professional

Confidential, North Carolina

Responsibilities:

Multitasks high-volume calls and assisted a wide market of customers within the Southeast region
Selected as top performer to work remotely on a VPN handling approximately 150-200 calls per day
Precise attention to detail; provide product knowledge, address basic equipment troubleshooting, and fulfill billing inquiries within ICOMS and AAD platforms.
Up selling of Time Warner Cables' new products and services.
Increase company revenue, maintain a 2-3% product sales yield, served as Customer Care Service Leader for fiscal November 2013 by 98.27%.

Financial Aid Assistant

Confidential, North Carolina

Responsibilities:

Provided educated knowledge and dedicated consultations to students seeking state, federal, VA monetary benefits and scholarship funding.
Administrative duties including heavy filing and faxing, operating a multi-line phone system
Analyze and protect student financial data while adhering to both federal and state guidelines

Sales Lead

Confidential, North Carolina

Responsibilities:

Consulted publicly with retail shoppers by providing in-depth fashion knowledge while marketing an authentic product brand.
Expertly sell high quality merchandise and accessories.
Aid women with our personal shopping assistant (PSA) program by creating fashionable head-to-toe looks derived from our individual style expertise and corporate style guides, whether via-telephone or in person.

Guest Services Agent

Confidential, North Carolina

Responsibilities:

Reliable Internal Services Reservationist whom assisted with daily check-in operations of hoteliers.
Assist fast-paced front and back office by creating and booking reservations; (ie: individual, third party and group rooming lists, and sustaining Direct Bill accounts.)
Guide and train new hires for 1st and 2nd shift duties
Fulfilled administrative duties and provided superior customer service etiquette while addressing guest concerns in person and via telephone.

Student Extern

Confidential, North Carolina

Responsibilities:

Implemented required tasks and daily responsibilities inside multiple departments within resort for college externship.
Facilitate operations with front and back office as well as sales managers for duties within multiple departments of the hotel, while sustaining motto, “Power of One”, with coworkers and hoteliers.