Cisco Voice Consultant Resume Grayson, GA - Hire IT People

SUMMARY

Over 17 years of experience in Support, Requirement, Design, Development, Integration and Implementation of Contact Center Solutions, primary focus has been in Unified Communications and Unified Contact Center solutions, including strategy, design and architecture of contact routing.
Strong written and oral communication skills
Persistent and skilled in meeting critical deadlines.
Resourcefulness in all areas of the task.
Ability to determine network problems.

PROFESSIONAL EXPERIENCE

Cisco Voice Consultant

Confidential, Grayson, GA

Responsibilities:

Telecom Support Administrator

Confidential, Tucker, GA

Responsibilities:

Specialized in Cisco Unified Contact Center Products. Experienced in new Cisco Unified Contact Center Products (UCCE and UCCX) deployments as well as upgrades.
Responsibilities included developing a detailed design, creating implementation and test plans and executing deployment.
Configure Scripts for #800 numbers with IVR connection.
Also responsible for developing and performing training for both End users and System Administrators for Cisco Unified Contact Center Systems.
Setup Business Dialer for skill groups in Call Center.
Setup Direct Numbers and Hunt Groups in Call Manager.
Experienced in new Cisco Unified Contact Center Products (UCCE and UCCX) deployments as well as upgrades.
Involved extensively in customer Business Requirement.
Troubleshooting the Voice Gateway for all locations.
Developed Call flow design, development, configure/Script Management
Create Users on the Cisco Phone System within the designated work level groups.
Install and Setup VOIP System using Cisco Unified IP Phones
Support User/Department Accounts and Groups using Active Directory.
Skilled in diagnosing and repairing server/workstations network connectivity issues.
Onsite IT Specialist. Supporting both remote, and in office.
Install, configure and troubleshoot desktop equipment for new users and deployed desktop applications as needed.
Assigned user account on both LAN and web servers and granted permissions to shared resources.

Field Service Technician

Confidential, Athens, Georgia

Responsibilities:

Onsite IT Specialist. Supporting both remote, and in office.
Install, configure and troubleshoot desktop equipment for new users and deployed desktop applications as needed.
Assigned user account on both LAN and web servers and granted permissions to shared resources.
Setup desktop images for production using Symantec Ghost 8.0.
Support User/Department Accounts and Groups using Active Directory.
Support Windows 7

Confidential, Norcross, GA

Responsibilities:

Onsite IT Specialist. Supporting over 1000 users both remote, and in office.
Maintain Dell Servers, and racking the servers in the server room.
Install, configure and troubleshoot desktop equipment for new users and deployed desktop applications as needed.
Developing and performing training for End users and System Administrators for Cisco Unified Contact Center Systems.
Assigned user account on both LAN and web servers and granted permissions to shared resources.
Maintain server and desktop event logs, and respond to critical system events and failures.
Install and Setup VOIP System using Cisco Unified IP Phones
Setup desktop images for production using Symantec Ghost 8.0
Setup Cisco Routers & Switches.
Support User/Department Accounts and Groups using Active Directory.
Support Windows 7
Performed backups and sent tapes to Iron Mountain.