Rep 2, Payment Services Resume , Charlotte, NC - Hire IT People

SUMMARY:

Motivated to contribute training and acquired skills within a support environment, where I can have a positive effect upon client satisfaction and the overall bottom line of the company. I work well independently with little supervision or a team setting providing all facets of customer service, billing and account reconciliation.

SKILL:

WORK HISTORY:

Confidential, Charlotte, NC

Rep 2, Payment Services

Responsibilities:

Assist co-workers as needed to ensure a positive customer experience.
Identifying and applying corrective measures to customer’s account due to return payments.
Completion of Issue Trak tickets utilizing multi-level research & resolution web applications and techniques.
Identify problem issues and take appropriate steps to correct them by suggesting new ways to improve workflow and increase quality and productivity.
Process EFT, Credit Cards payments to customer accounts accurately and timely.
ACH debit processing and reconciliation.
Quality control
Participate in weekly team huddle meetings to ensure information disseminated for co-workers to have a productive week.
Promptly respond to all general inquiries from agents, team members, management, and clients via telephone, email, mail, and fax.
Cross-trained and provided back-up for other representatives when needed
Daily use of Excel workbooks with data entry

Rep, Customer Service

Confidential, Charlotte, NC

Responsibilities:

Facilitate and participate in group meetings, providing feedback and ideas as related to departmental and the company's overall business plan.
Meet and maintain metrics of Confidential to maintain acceptable levels.
Assist co-workers as needed to ensure a positive customer experience.
Telephone professional proving trouble shooting assistance, account adjustments, sales and billing.
Ongoing product knowledge.
Analyze and interpret customer’s concerns, and initiating customer resolution via Issue Trak ticketing if needed.
Process EFT, Credit Cards payments to customer accounts accurately and timely.
Identify problem issues and take appropriate steps to correct them by suggesting new ways to improve workflow and increase quality and productivity.

Confidential, Rock Hill, SC

Rep 2, Payment Services

Responsibilities:

Facilitate the training of intern students to ensure accuracy and completion of tasks
Provide feedback to Instructor and student detailing how the student is performing.
Processed payments via account billing system, patient scheduling and assisted with referrals.
Build and maintain positive patient relationships