CCI/Adecco/Concentrix/IBM Boulder Resume

TECHNICAL SKILLS:

Data entry Soft skills
Building customer rapport
Detail oriented Creative adaptable dynamic mindful approach to tackling new challenges. Very solutions oriented.

WORK EXPERIENCE:

CCI/Adecco/Concentrix/IBM Boulder

Confidential

Responsibilities:

Answer user inquiries regarding computer software or hardware operation to resolve problems.
Enter commands and observe system functioning to verify correct operations and detect errors.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Refer major hardware or software problems or defective products to vendors or technicians for service.
Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
Enter commands and observe system functioning to verify correct operations and detect errors.
Take calls regarding support matters specific to iOS soft/hardware and help resolve customer account issues.

Aspen Media Boulder

Confidential

Responsibilities:

Obtain customer information such as name, address, and payment method, and enter orders into computers.
Conduct client or market surveys in order to obtain information about potential customers.
Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.

Boulder Calls Boulder

Confidential

Responsibilities:

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. - Check to ensure that appropriate changes were made to resolve customers' problems.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Solicit sales of new or additional services or products.
Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.