Staffing Coach Resume Gouldsboro, PA - Hire IT People

SUMMARY:

I want to work, doing a job I love, at a job that supports me and for a company that works as hard as I do.

PROFESSIONAL EXPERIENCE:

Staffing Coach

Confidential, Gouldsboro, PA

Responsibilities:

Working in Picking, tape and dunnage (packing), shipping and other warehouse duties.
Responsible for quality control and proper integrity of packages.
I am also responsible for providing feedback and other documentation to the other associates from Integrity working at the Confidential location.

Service Desk Senior Analyst

Confidential, Pittston, PA

Responsibilities:

Responsible for making sure SLA’s are met and the staff performs their job as needed.

Service Desk Team Lead

Confidential, Pittston, PA

Responsibilities:

My other duties include support for the company’s internal and external employees, including Sales Force and Confidential employees .
Using Remedy ticket system tracked caller issues, handling tickets assigned to me and opened by me.
Trouble shooting calls, assigning them directly to application support teams and researching the answers to issues.
I was trained to support network, SAP, Focus and other internal applications.
I used Carbon Copy to remote into computers to fix issues and to show employees how to use an application.
I assisted with Microsoft products such as office and windows.
I am in direct contact with Sever administrators on a daily basis and work with them to solve network issues.
I am also involved in the initial project to upgrade Sanofi to Windows 7 and Office 2010.

High Speed Data Representative

Confidential, Barre, PA

Responsibilities:

Help desk/call center representative, handling customer’s modem/data problems.
Trained using Confidential (ticketing system for problem tracking and for control of customer services) and use of Confidential (knowledge database) responsible for upselling company products Operating systems include all windows products and mac OS 9x and higher.
Mail programs included Microsoft Outlook, Netscape, Entourage and Apple Mail. On average I would take 60 to 70 calls a day.

Confidential Technician

Confidential,Summit, PA

Responsibilities:

Answered computer software/hardware questions in a call center environment where customer service was a priority.
Along with internal software training classes, customer service classes were also given. Insurance agents, IT staff, and administrators were among the end users.
I used lotus notes, Metwins and Vantive to help assist clients that called the support center.
I would take on average 40 to 60 calls a day.