OPENING STATEMENT

Seeking employment where my administrative and organizational skills can be utilized in an organization that will benefit from my initiative, capabilities, and contributions.

SUMMARY

I have extensive experience in general clerical and computer office work experience. Office programs used are Microsoft Office in MSWord and MS Excel. Some familiarity with MS Access and limited experience in Oracle.

WORK HISTORY

Administrative Assistant
Confidential
Chesapeake, VA
11/ 2008 to 11/2009

I received and reviewed new jobs. They were posted on a calendar on the day the job was due for completion, and then put in a job log. More detailed information was posted on Microsoft Access, and this information was then posted on Virginia\'s Miss Utility web site to have various public utilities mark their lines, if any, on the job site. Finally, the customer (contractor or homeowner) was contacted by phone or fax and advised we would be doing the job and given information that would help us do the job with minimal interruption or obstacles

Administrative Assistant
Confidential
Chesapeake, VA
8/1999 to 9/2008 

Was responsible for posting on Virginia\'s Miss Utility web site for marking of utilities and general office duties as answering phones, filing and other duties as assigned. Was responsible for verifying accuracy of approved billing from utility company we contracted to, making necessary changes to approved billing 
units, responding to inquiries from Corporate office regarding changes as originally reported, reporting and explaining to superiors differences of $500 or more from original billing to final billing, and was responsible for minor repairs in office computer systems, to include networked computers with instruction from corporate networking manager. Also processed manual and computer generated purchase orders and orders using Oracle software, advise subcontractors of approved billing, and assisting assigned person in updating personnel records.

Customer Service Representative,
Confidential
Newport News, VA
7/1998 to 8/1999

I worked for a company that subcontracted to United Parcel Service. Responsibilities were answering questions and solving problems customers had with shipping and delivery of goods and packages, accepting pickup orders for packages to be shipped, tracking progress of shipped packages for the shipper and/or receiver; tracing lost 
packages and notifying the shipper the results of the tracing, and notifying corporate agents of any problems or possible new customers that were in their area of operations. Investigated damaged package claims and notifying shipper the results of those investigations. Positions held were One-Time Pickup Agent, Universal Agent, Tracking and Tracing Agent, and Damage Notification Agent.

Job Billing Clerk,
Confidential
Grafton, VA
10/1985 to 7/1998

Interpreted field drawings and transferred information to prepared prints, determined applicable units and chargeable materials to be billed, and then sending the job package to Power Company for final billing approval. Conducted material inventories with utility representative and explaining or solving any discrepancies noted during inventory. also general office duties such as filing, answering telephones. Also worked with field crews when needed. 

Store/Office Clerk,
Confidential, 
State College, PA
6/1977 to 6/1978

General office duties such as filing, adding of daily sales, answering public and phone inquires on type of construction blocks we manufactured, setting up of orders and delivery of orders to the manufacturing plant, occasional dispatch of company vehicles during regular dispatcher\'s absence as well as additional duties as assigned.

Claims Development Clerk,
Confidential
State College, PA
12/1971 to 2/1977

Responsible for administrative processing and follow-up work for evidence needed for the various Social Security Benefit claims such as certifying evidence like Birth, Marriage, and/or Death Certificates; initial interviewing of customers to determine which type of Social Security Representative they needed to see, receptionist and answering phone and public inquiries, general office filing, reading microfiche files, accepting and reviewing Medicare claim forms and other duties as assigned by the Office Manager.

Stock Control and Accounting Specialist,
U.S. Army,
Fort George G. Meade, Md. (Last assignment)
12/1970 to 3/1972

(South Vietnam) Responsible for reviewing, accepting, or rejecting requests for supplies from various units. These requests were in manual and automated form. Grouping and delivering these requests to appropriate depot department for final processing. Was also a security guard for Cam Ranh Bay Army Depot. Responsible for solitary and multi-manned guard posts, checking of early-warning devices, setting up communications 
between guard post and the guard shack.
(Fort Meade) Office Clerk. Responsible for typing up morning personnel reports from the battalions assigned to our Armored Brigade, equipment status reports, and other duties as assigned by the Brigade Sergeant-Major.

HOBBIES AND INTERESTS

Amateur Astronomy
Model Ship Building

EDUCATION HISTORY

Major: Accounting, Minor: Data Processing
Confidential,
Confidential, PA 
1983 to 1985 

School went out of business before obtaining Associate\'s Degree. Classes taken were business management, business finance, business writing, taxes, ledger accounting, working with accounting software

Infantry Officer\'s Advanced Course,
Fort Benning, GA
1980 to1981

Leadership, Small unit tactics in Offensive and Defensive situations, Logistics, Intelligence @ Battalion and smaller levels, Personnel administrations,

Diploma,
Infantry Officers Basic Course,
Fort Benning, Ga
1977
Classses included Company and smaller level tactics, planning training schedules and courses, and training of subordinates

Diploma/USAR Commission,
Officer Candidate School,
Fort Benning, GA
1976 
Classes included Basic leadership skills,planning of Platoon level training individuals, tactical operations, and military history

Diploma, 1970
Stock Control and Accounting
Fort Lee, VA

Classes on processing of Army supply requests from field units and on operating NCR 500 Computers.

Diploma, 1970
Confidential,
Confidential, PA

General studies curriculum.