It Applications Leader Resume
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Arlington, VA
SUMMARY:
- Skilled Information Technology Manager experienced with managing a wide range of high - risk, multimillion dollar projects with complex dependencies.
- I have proven skills in strategic planning, leadership and communication.
PROFESSIONAL EXPERIENCE:
Confidential, Arlington, VA
IT Applications Leader
Responsibilities:- Analyzed IT Portfolio for dependencies to drive long-term roadmap planning for core services
- Worked across business, technology, and vendor teams to design solutions, manage implementations, and evaluate delivery against expected success criteria
- Assessed multi-team processes to identify integration efficiency options
- Mentored IT team members, Project Managers and Business Analysts
Confidential, Washington, DC
IT Program Manager
Responsibilities:- Managed various IT projects with a focus on big data storage and analytics
- Produced analysis against the IT Portfolio to directly assist senior executive leadership with data-driven decision-making
- Supported IT Strategy and Governance Activities
- Reduced report generation burdens by 70% through process analysis, driving down the cost of business
- Coordinated with program stakeholders to refine and prioritize project requirements
Confidential, Charlotte, NC
Business Systems Analyst II
Responsibilities:- Managed IT projects with resources spanning multiple teams
- Worked with internal and external system users to record system requirements
- Maintained relationship with application development vendor by monitoring costs, ensuring quality of delivered product and mitigating risks
- Analyzed project cost estimations
- Produced customer and business data analysis reports
- Monitored data workflow and synchronization between multiple systems
Confidential, Charlotte, NC
Account Lead/Solutions Analyst
Responsibilities:- Provided complete, single point of contact, desktop support for subscription desktops
- Assisted in the creation of troubleshooting databases
- Developed and led training of new agents
- Worked with customers to improve quality of service
- Supported with onsite service deployment
- Produced schedules for agents
- Exhibited excellent customer ratings and commendations on a consistent basis
Confidential, Charlotte, NC
Information Center Assistant
Responsibilities:- Organized library of documents for transfer to updated system
- Supervised Information Center material shipment to relocation facility
Confidential, Charlotte, NC
Customer Care Technician and Account Mentor
Responsibilities:- Troubleshot internet connectivity and email usage concerns
- Mentored personnel on technical and customer service issues
Confidential, Charlotte, NC
Assistant Payroll Analyst
Responsibilities:- Reviewed and verified timesheets for approximately 5000 employees
- Conducted new employee training
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