SUMMARY:

• Possess Superior interpersonal and telecommunication skills
• Proficient with medical terminology, analyzing matrix, handling serious concerns and billing errors
• Multi - task effectively in high energy and fast paced call centers and meet deadlines
• Processing emails, exporting documents and creating reports
• Leadership intelligence, Team leader and Team player
• Superior problem solving skills and assisting peers with errors; detail oriented

­TECHNICAL SKILLS:

HIPAA, FACS, Outlook Email, Medical terminology, Compounding, Aseptic Technique, Medication Knowledge, Pharmacy Calculations, Pharmacology, Genelco, Workflow, Group Enrollments, Cancellations Request, BIG Road, Managing Conflict, Secret to Better Supervisor Skills, Direct Freight, D.A.T.S load Board, The Confident Supervisor, Effective Communication-Manager and Supervisor, R3, S3, CSG system, ICOMS, BPA system, Viewer system, Microsoft Words, Excel, KRONOS, Avaya, SharePoint, and Confidential

PROFESSIONAL EXPERIENCE:

Confidential, West Columbia, SC

Roll off & Front load Dispatcher Supervisor

Responsibilities:

• Responding to miss pick-ups
• Managing emails and voice mails daily
• Ran daily and weekly reports on daily hours and incentive drivers
• Maintain Confidential logs weekly
• Assisted third party companies with scheduling extra pick ups
• Managed time off request for all drivers
• Created new accounts for companies’ waste pick ups
• Keyed daily routes sheets and entered weight tickets
• Filed all route sheets for monthly inventory

Confidential

Associate Implementation Coordinator, Columbia, SC

Responsibilities:

• Works with career associates, brokers, and Clients to gather enrollment requirements
• Number of employees, benefit participation rules $18.89 Hourly
• Conducts or participates conference calls on a regular basis with internal and external clients to answer questions, resolve issues, provide system demos to ensure timely actions are taken
• Provides pertinent enrollment information to requesting parties for post-enrollment debrief with client and internal resources provides feedback on results of the managed enrollments including Benefit Counselor performanceparticipation percentages, and cost efficiency
• Communicates and provides reporting on enrollment progress to all affected parties Ensures requirements for initial account setup and re-enrollment activities are met Performs other duties as required

Customer Service Supervisor

Confidential

Responsibilities:

• Handle daily complaints, payment errors, filing claim concerns, Send rush request and advise insures of processing times Process emails weekly with average Confidential Complete at least 4 learning hours quarterly to stay current with procedures and policies
• Gives accurate information to insures daily Daily research insures concerns and provides respected results Reset 15+ pass daily and send out welcome letters Inbound 90-100 daily Inbound email processor/ emails per hour 11+

Confidential

Fleet/ Payroll Supervisor, Lexington, SC

Responsibilities:

• Oversee daily operations for loads 11+ drivers, set weekly schedules and goals
• Monitor all fleets to ensure drivers are abiding by Confidential regulations Coach drivers how to maintain accurate logs to be Confidential compliant
• Received driver’s receipts for payroll, and created driver files and prepared tax
• Hourly Sent out daily updates, emails and memo on current or upcoming changes
• Handle daily complaints, company errors, payroll concerns, paychecks deducts

Confidential, West Columbia, SC

Retention Quality Process Specialist Supervisor

Responsibilities:

• Monitor and scored calls daily 32+
• Sent coaching’s and flag forms over to team supervisors daily Hourly
• Created a manager and supervisor quality assurance request form Calibrated agents calls weekly with R3 process
• Tracked reporting and results daily Develop employees/ co-workers by identifying strengths and areas of opportunity Leads by example, assisted with areas of improvement daily

Confidential, West Columbia, SC

Retention Representative Lead Supervisor

Responsibilities:

• Retaining customers by provider excellent customer skills and empathy
• Multi-tasking while offering monthly and yearly promotions Hourly Data entry, building new accounts, changing exist campaigns Payment receivables, telecommunication Taking ownership for irate customer concerns daily Maintaining a Confidential relationship Team leader, OJT assistant, Floor walker, one on one coaching

Confidential, Columbia, SC

Bad Debt Collector Supervisor

Responsibilities:

• Arranged payment plans based on patient’s needs Hourly Educated patients about service render and account balances Inbound calls daily 35+ outbound calls daily 75+ Checked patients insurance claim status for coverage or payments owed
• Follow up phone calls and collected on promises to pay Data entered and update 50+ accounts daily Record keeper and notated on 70+ accounts daily

Confidential, West Columbia, SC

Telesales Agent Supervisor

Responsibilities:

• Worked 50+ inbound calls daily to meet goal Hourly Verified customer Confidential history for owed accounts daily
• Reconnected customers service applications/ accounts 20+ daily Scheduled new installations for 20+ customers daily Scheduled truck rolls to fix trouble equipment or services
• Assisted with all questions regarding Confidential services and billing Account and payment receivables monthly
• Advised 50+ customers about account upgrades/ closed sales upon customer acceptance