Account Manager Proactive Resume Ballantyne, NC - Hire IT People

SUMMARY:

Knowledgeable financial professional with a proven track record to increase profits, minimize financial risk and strengthen market positions through the use of quantitative methods and negotiation management techniques.
Sales and marketing Financial underwriting Analytical and critical thinking
Risk management Customer needs analysis Strategic business development
Loan administration Relationship management Contract negotiation management
Business compliance Complex problem solving Regulatory compliance and QA
Exceeded annual sales quota in 2014 by134%.
Consistently performed among Top 10% of commercial bankers in units sold, partner referrals, and profit.
Recognized as Diplomatic Immunity Award Winner for being among Top the 15 account managers.
Increased profits in assigned sales territory by 30% while creating positive customer perception.
Ranked among top 25 consultants in sales effectiveness and partner referrals.

PROFESSIONAL EXPERIENCE:

Confidential, Ballantyne, NC

Account Manager Proactive

Responsibilities:

Responsible for managing more than 5,000 accounts and persuading existing Business Class customers to purchase additional products or renew their services through upselling and cross selling.
Responsible for achieving a monthly revenue quota in Voice, Data, Video, Dedicated Internet Access, and PRI (Primary Rate Interface) sales
Develops holistic customer business solutions and delivers sales proposals on product benefits
Works as a liaison for business services support groups, including billing, technical support, customer service, and operations in an effort to resolve customer concerns
Maintains all sales databases necessary to report sales activity and customer information

Confidential, Charlotte, NC

Home Mortgage Consultant/Premier Banker/Personal Banker

Responsibilities:

Generated over $1Million in loan production and achieved Top ranking in top 15% of loan originators.
Analyzed applicant’s financial status, credit, and property evaluations to determine feasibility of granting loans. Obtained and compiled copies of loan applicant’s credit histories, and corporate financial statements.
Educated applicants and acquired information for loan applications and answered questions about the process.
Reviewed and updated credit and loan files and submit applications to credit analysts for verification.

Confidential, Charlotte, NC

National Account Manager/Fayetteville Account Manager

Responsibilities:

Recognized as Top 5 account managers for annually increasing profits in assigned territory by 30%
Increased revenue by an average of 23% per month by maintaining consultative working relationships with all accounts within territory. Contacted established and prospective customers to demonstrate products, explain product features, and solicit new orders.

Confidential, Charlotte, NC

Account Executive

Responsibilities:

Generated over $100,000 in revenue and exceeded sales goals and ranked within the Top 25%.
Explained to customers how specialized forms of advertising will promote their products or services.
Prepared and delivered sales presentations to new and existing customers to sell new advertising programs

Confidential, Charlotte, NC

Inside Sales Representative

Responsibilities:

Ranked among Top 15 sales representatives exceeding sales goals by 10% margin.
Emphasized product features based on analysis of customer’s needs and demonstrated technical knowledge of product capabilities and benefits.
Produced the correct products and assisted customer’s in making product selections, based on customer’s needs, product specifications, and appropriate regulations.

Confidential, Charlotte, NC

Customer Service Representative

Responsibilities:

Consulted with customers by telephone to provide information about products or services, close accounts, or obtain details of complaints.
Maintained records of customer interactions or transactions, recording details of inquiries, complaints, or comments.
Acquired all relevant information to assess the accuracy of complaints and determined possible causes.

Confidential, Charlotte, NC

Intern

Responsibilities:

Assisted team with Six Sigma project that reduced Resolution Services rework and saved BOA $168,000/year
Calculated process capability through analysis and statistical software
Conducted enterprise analysis and developed Business Requirement and Functional Specification Documents
Developed spreadsheets for data reporting using MS Excel including Pivot Tables and V Lookups