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Software Analyst Resume

Usa, NJ

Professional Summary:

  • Six years of professional IT experience in Network Administration, Designing, Planning, Integration, Packaging, Distribution and Maintenance.
  • Extensively worked on Application Packaging with tools like Install shield Admin studio, Wise Package Studio and Virtual Application Packaging using Application Virtualization.
  • Expert knowledge in entire Flexera AdminStudio, Wise Package Studio Suite and Microsoft Windows Installer technology.
  • Experience in creating and working on MST (Transforms), MSP (Patches) and MSM (Merge Modules) for use with MSIs.
  • Used Orca for MSI conflict resolution and performing ICE validation.
  • Worked on sequencing applications for virtual environment using Microsoft APP-V.
  • Experienced in all stages of the Software Packaging lifecycle functions - requirements gathering, analysis, design, development, test and implementation.
  • Experience writing scripts using Wise Script, VBScript, WMI scripts, and batch files.
    Proficiency in maintenance, troubleshooting and upgrading of applications.
  • Experience in Application Virtualization, application deployment using SCCM, SMS.
  • Always keep up with the latest technology to keep my skill-set current and enhancing troubleshooting/problem solving skills and technical support capabilities.
  • I am able to work independently, to troubleshoot, perform root cause analysis, identify and isolate technical issues, and work in a collaborative effort with other team members as necessary to quickly and effectively resolve technical issues and provide timely status and progress reporting to customers

Technical Skills:
MSI Technology: InstallShield AdminStudio 8.5/9.5/10/11, Wise Package Studio 5.x/6.x/7.0/8.0, Wise for Windows Installer, Install Shield Dev Studio, APP-V 4.5/4.6, Orca, VMware Thinapp.
Scripting: Wise Script, VB Script and Batch Files.
OS: Windows NT, XP, Vista and 7, Windows Server, Unix.
Databases: ORACLE 7.x/8.0/10g, MS SQL Server 6.0/7.x, and ODBC.
Deployment: SMS 2.0/2003, SCCM 2007, Altiris, Active Directory, ACT, Group Policy.
Testing/Debugging Win Runner 7.5, Load Runner 6.5, FileMon, RegMon, Procmon, Process Monitor.
Virtualization Norton Ghost, Virtual PC 2004, VMware Workstation 7.1, Virtual Box.

Professional Experience:

Confidential,USA, NJ Mar 2012 - Current
Software Analyst

As a member of Windows 7 x64 Certification and Packaging Project, major responsibilities are to certify existing as well as new versions of IT standard and in-house softwares based on Daimler Standards. Extensive use of Wise Package Studio 8; carried migration of WPS to AdminStudio for Symantec.

  • Worked primary on Windows XP (32bit)/Windows 7 (64bit) application certification for vendor and in-house software. Make use of Wise Package Studio 8.0 and AdminStudio 11.0 to package and repackage the applications.
  • Analysis and validation of application requirements as per end user and determination of the prerequisite environment for Windows 7(64bit) platform for smooth roll-out of Windows 7 OS. Identification of application components to determine the method of these components installation and configuration on client workstations without user intervention.
  • Used Daimler Software Integrated Tool (SIT) for application inventory, software entry, template generation, conflict check and certification.
  • Analyze legacysetupsand repackage them to create MSI packages and generate the transforms with predefined Daimler Templates with properties specified by Daimler Standards. Create packages for custom in-house software applications and modify, upgrade or patch pre-existing applications to remediate software issues.
  • Creating automated silent installation using Wise script editor templates from Daimler and compile to EXE executable either for standalone or ADM technology implemented by Daimler.
  • Sequencing and testing App-V packages using Sequencer 4.6 SP1 and streaming them to clients based on Active Directory Groups using App-V Management Console 4.5.
  • Extensively tested compatibility of Softgrid packages against App-V and subsequent migration of compatible applications for Windows 7 environment.
  • In preparation for WPS to AS migration, installation and configuration of AdminStudio 11.0 Enterprise Server and Workflow Server; creation of Application Catalog Database and Software Repository.
  • Used WPS to AS migration tool to migrate WPS database to AS Application Catalog database and imported application to Software Repository.
  • Use of Microsoft ACT toolkit to generate Shim database (.sdb) and integrate it with MSI to fix compatibility and UAC related issues for end users.
  • Develop VBScript Custom Actions that add additional functionality to the Windows installer packages.
  • Performed pre and post internal testing of applications; and UAT for the packaged applications to validate the functionality and standards.

Environment:AdminStudio InstallShield 2012, Wise Package Studio 8.0, VMware 7.1, VB Script, Windows 7(x64), Windows XP SP3, SCCM 2007, Process Monitor, App-V Sequencer 4.6 SP1.

Confidential,IL Oct 2011-Mar 2012
Software Engineer

As a part of Windows 7 x64 Certification Project, major responsibilities are to certify existing as well as new versions of IT standard and in-house software. Windows installer based packaging using AdminStudio Installshield 2010, Repackager, Tuner and deployment through SCCM 2007. Documenting integration, Quality Control tests and User Acceptance Test in Client environment are part of the project.

  • Worked primary on Windows 7 (64bit) application certification for vendor and in-house softwares. Intensive use of AdminStudio InstallShield to package and repackage these applications.
  • Used AdminStudio 9.5/10 and Wise Package Studio 7.0 to build MSI packages and Transforms (MST) and Patches (MSP).
  • Used Installshield 2010/2011 for editing and building MSI and MST for the application.
  • Worked with AdminStudio Repackager for non-MSI installer using Snapshots and installation monitor.
  • Extensive use of SCCM 2007 for software distribution, advertisement and testing on Windows 7 x64 clients.
  • Worked on PXE, ImageX, VMware Workstation and Virtual Box for creating Win7 images.
  • Testing packages in different windows systems by using VMware Workstation and on separate lab machine for locked-down environment.
  • Used VB Script/Batch files for Custom actions and created components and associated with feature as required.
  • Analysis of logs and registry entries for comprehending issues and troubleshooting.
  • Used Process Monitor and Install Watch Pro to find files and registry keys in order for application to function properly.
  • Created Transforms using Tuner and InstallShield to Customize the Vendor MSI.
  • Creating a QC and UAT documents to Test the application on Client Environment.
  • Used SMS Installer for creating IPF file and exe installer for Windows XP.
  • Complete testing for retrofit and upgrade with newer version of the applications.
  • Troubleshooting Client tickets and providing solutions as required.

Environment:AdminStudio InstallShield 2010, SMS Installer, MS Sharepoint , VMware 7.1, VB Script, Windows 7, Windows XP SP3, SCCM 2007, Process Monitor, Virtual Box 4.1.

Confidential,MN Jan 2011-Oct 2011
Application Packager

My job was to sequence applications using App V and package using Wise Package Studio, create and maintain systems documentation for testing and validation on desktop environment.

  • Used App-V for virtualization and sequencing of the applications.
  • Worked with Wise Package Studio 7 to repackage various applications and build MSI packages and Transforms (MST) and Patches (MSP).
  • Used Windows Installer editor for editing and building MSI and MST for the application.
  • Worked on virtualizing the applications using App V and publishing them to users using SCCM.
  • Worked with Vmware 7.1 for creating the images.
  • Testing packages in different windows systems by using VMware Workstation and on separate lab machine for locked-down environment.
  • Creating packages for Windows 7 using App V and Package studio and testing them.
  • Windows 7 32-bit packages are being implemented and used.
  • Used VB Script/Wise Script for Custom actions and created components and associated with feature as required.
  • Created, modified and customized MSI, MST and MSP usingOrca.
  • Used SCCM for deploying applications on to user machine.
  • Used Filemon and Install Watch Pro to find files and registry keys in order for application to function properly.
  • Created Transforms using Tuner and Orca to Customize the Vendor MSI.
  • Creating A UAT environment to Test the application on a Bare Metal system.
  • Setup and created user accounts and groups using Active Directory.

Environment:AdminStudio InstallShield 2010, Wise Package Studio 7, App-V 4.6, Orca, IBM Lotus Notes, VMware 7.1, VB Script, Windows 7, Windows XP SP3, SCCM 2007, Filemon.

Confidential,Chicago, IL Jul 2009 – Dec 2010
Application Packager

Packaging using InstallShield AdminStudio, Wrapping packages and create and maintain systems documentation for testing and validation on desktop environment.

Responsibilities:

  • Worked with InstallShield AdminStudio 10 to repackage various applications and build MSI packages and Transforms (MST) and Patches (MSP).
  • Custom Actions that add additional functionality to an MSI using VB Scripts.
  • Publishing to users using SCCM console.
  • Worked with VMware 6.5 for creating the images.
  • Testing packages in different windows systems by using VMWare Workstation and on separate lab machine for locked-down environment.
  • Creating packages for Windows 7 and Windows XP and testing them.
  • Windows 7 32-bit packages are being implemented and used.
  • Used VB Script for Custom actions and created components and associated with feature as required.
  • Created, modified and customized MSI, MST and MSP usingOrca.
  • Used SCCM for creating advertisements and deploying applications on to user machine.
  • Used Procmon and Install Watch Pro to find files and registry keys in order for application to function properly.
  • Used Orca to edit the properties of MSI file.
  • Worked with users for gathering the information for install instructions of the applications.
  • Involved in the QA process with the end user to meet the requirements.
  • Coordinated with different groups to deploy software packages.

Environment:InstallShield AdminStudio 10, Orca, IBM Lotus Notes, VMware 6.5, VB Script, Windows 7, Windows XP SP3, SCCM 2007, Procmon.

Confidential,Grand Rapids, MI Aug 2008 – Jun 2009
Conversion Engineer

Part of the packaging, Conversion project supporting the Windows XP rolls out for desktop and laptop users. Successfully converted the Zenworks application objects into Windows installer Packages as per the standards and requirements.

  • Manage support and troubleshoot Standard Desktop environment as member III Tier support.
  • Packaged a time bound Application on my very second day of reporting.
  • Attend all escalated trouble tickets, Help Desk & Remote Control etc., to resolve end user issues.
  • Extensive use of VMware to package MSI Applications.
  • Created VM Ware Image by updating existing one with latest updates and configuring DNS and DHCP settings in Bridged and NAT environments.
  • Schedule and test Apps in LAB environment with Technical contact and have Sign-off’s before deployment.
  • Follow up with Vendors & Server support team to resolve pending Install issues as well as Roll outs of packaged Applications.
  • Managing various projects through the full system development lifecycle including managing support mentoring trainees Documentation, Presentations & knowledge transfer.
  • Creating Spreadsheets for effective database tracking, auditing non-compliance in business processes, risk management & threat analysis.
  • If using Vendor MSI to be deployed then ensures Re-Package or proper Transforms are created.
  • Active Directory Administration, Maintain SQL Database, Implementing Change Management.
  • Created Templates for efficient management. ‘Package Request Template’ duly completed by a technical requestor aids packaging specialist with all the information required made available in one place.

Environment: Windows 2003, Window XP, Ghost, Wise Package Studio 5.6, Zen works Server, Novell Identity Manager, VMware 5.5

Confidential,Nepal Jan 2006 – Jun 2008
Network Admin

  • Performed Setup/Installation and Configuration on the new Windows 2000 Server and Clients.
  • Created MSI Packages using Wise Package for W2K and NT 4.0 platforms, both as fresh installs as well as updates to existing installs.
  • Installed Norton Ghost Server and deploying image on workstations consisting of standard software’s.
  • Provided Helpdesk support to select Broadband Clients
  • Experience with customized software deployment using Win Install and SMS.
  • Maintain Hardware and Software Asset Inventory through Microsoft SMS 2.0
  • Provided technical support for internal customers; coordinated routine server maintenance and upgrades; create and maintained Technical/Operational Documentation, including end user instructions; managed and designed portions of the project Involved in Disaster Recovery.
  • Managing Users, Groups, Assigning Rights and Permissions, Managing Policies and Managing Partitions.
  • Configured Distributed File System and Enabled File Replication.
  • Upgraded Win 95 Desktops to Win NT Clients
  • Implement System Security Policies and Pushing Policies across the Domain.
  • Install and configure Sonic Wall Firewall for Internet and VPN.
  • Configure Arc serve 2000 Backup Server and Arc serve 2000 Client agents.
  • Schedule and maintain Rotational Backups.
  • Assist Desktop services in solving end user issues.
  • Technical writing of procedures used in staging and when Technical issues arose during the employment.

Environment: MSI, Wise Package Studio 4.0, Ghost, VB Scripting.

Educational Qualification:

BSc in Electronics and Communications Engineering

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