Banking Services Representative Resume CHARLOTTE, NC - Hire IT People

SUMMARY:

17 years of experiences in providing excellent customer service, Accounts Payable, Accounts Receivable, and Cash Office Management.
I have lead several process changes, problem solving solutions, and I’m a creative thinker.
Gained formal training of short screen, terminal digit, and 45WPM while illustrating great communication skills, excellent time management, strong organizational skills and excellent prioritizing techniques. I am easily adaptive to change, a fast learner, team player, and reliable.
I am an open - minded innovative person ready to utilize my skills and gain more.

PROFESSIONAL EXPERIENCE:

Banking Services Representative

Confidential, CHARLOTTE, NC

Responsibilities:

Responsible for chargeback disputing, tracking dispute results, QC for issuetrak tickets, completing issuetrak tickets, and tracking completed recurring pending payment disco reports.
I assist with running a macro ranging from 50-500 accounts for different method of payment nonpay returns, multiple daily report completion, and assisting with calls received for banking services department.
I conduct research and process customer’s billing and payment concerns upon restricted method of payments, returned payments, lost payments, and disputed payments.
I work with excel, payment processing/returns, Confidential billing system, Wells Fargo banking system, and Microsoft office.
Provided accurate and appropriate information in response to customer inquiries. Run reports and supplied data to fulfill customer report requirements.
Provided cross training to several staff members.

Customer Service Representative

Confidential, CHARLOTTE, NC

Responsibilities:

I was taking an average of 100 inbound calls daily from Time Warner subscribers concerning existing services, upselling premium services and packages to our subscribers.
Worked on entering and scheduling orders for new service, upgrading existing service, and orders for technician’s to come to fix the subscribers services.
Inbound calls range in time from 60secs to 6mins, with a strong attention to average handle time, customer attrition, and developing solutions for and issues the consumers had.
I assist customers with their billing concerns such as processing payments, explaining bills, and doing adjustments.
I was also responsible for service trouble-shooting, walking customers through step by step solutions, and getting them resolved in a timely satisfactory manner.
Within this position I have achieved numerous accolades and awards from higher level management, as well as countless customer satisfaction reviews.

Direct Sales Professional

Confidential, CHARLOTTE, NC

Responsibilities:

Responsible for inbound sales calls from potential customers for Confidential .
I was able to offer insurance services with the company, as well as sale add-on services for existing policies.
Averaged sales of 2 policies a day..
I also obtained licensing for property and casualty insurance.

CASH OFFICE REPRESENTATIVE

Confidential, CHARLOTTE, NC

Responsibilities:

Responsible for counting and batching daily count of the previous day’s cash from the registers.
I calculated and batched the previous days total for checks received.
I entered and balanced spreadsheets to reflect the balance gained from the previous day and what was being sent to the bank.
I put set amount of cash in each register ever morning for the current day.