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Computer Support Technician Resume

Baltimore, MarylanD

OBJECTIVE To obtain a professional entry-level position in the Computer Support Technician field, where I can continue to enhance and develop my computer networking skills and expand my knowledge in all aspects of installation and hardware support.

EDUCATION

Associates of Applied Science-Computer Network Technology A+ Certification and Network+ (In Progress) High School Diploma

SKILLS/ COMPENTENCIES

  • DNS, DHCP, TCP/IP
  • Networking Technologies (Routers, Switches, Firewalls)
  • Wireless Networking
  • Database Management
  • IT Support
  • Network Security
  • Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
  • Installs computer components, software, and updates into desktops, laptops, and peripheral equipment, following design or installation specifications
  • Knowledgeable of Windows XP, Office 2000-2007, MS Outlook, VPN and local area network
  • An innate ability to prioritize and work effectively with minimal direct supervision

EMPLOYMENT HISTORY

Confidential, Baltimore, Maryland Receptionist 6/2009-Present

  • Provided information, took messages, and scheduled appointments.
  • Resolved complaints from customer and the public.
  • Provided exceptional support in all aspects and phases of dental treatment. Ordered office supplies, maintained equipment, protected confidential files, and distributed mail.

Confidential, Baltimore, Maryland Accounting Clerk 10/2005-4/2006

  • Gathered statistical, financial, accounting or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses.
  • Operated computers programmed with accounting software to record, store, and analyze information.
  • Checked figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.

Confidential, Baltimore, Maryland Administrative Assistant/Intern3/2004-4/2006

  • Answered telephones, took messages, and assisted various staff as needed.
  • Planned and scheduled meetings and appointments.
  • Handled travel, guest arrangements, and maintained electronic files

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