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Billing Specialist Resume

Raleigh, NC

Summary

  • strong communication, organizational & analytical skills
  • ability to work independently and work in a team setting
  • ability to take initiative and handle various tasks simultaneously while working under minimal supervision and under pressure

Experience

Confidential, Cary, NC November 2010-Sept 2011
Billing Specialist/Complimentary Accounts/Quality Assurance

  • manually compiled data and computed fees and charges for all customer's accounts
  • maintain accounts receivable records for clients
  • prepared itemized statements
  • audited customer accounts on a monthly basis
  • quality assured all complimentary accounts for accuracy
  • reconciled accounts
  • resolved all account discrepancies
  • printed and mailed out revised statements
  • obtained credit information on customers
  • researched and analyzed accounts
  • posted misapplied payments
  • credit/debit accounts to correct
  • data entry skills

Confidential, Greensboro, NC November 2008 - November 2010
Customer Contact Professional/Illustrations

  • communicated effectively by telephone answering high volume calls
  • worked independently and in a team setting
  • interpreted and relied information about life insurance to customers
  • used excel, word and outlook to access information to agents and customers
  • tracked information for the insured and beneficiaries and any legit changes
  • handled escalated calls in order to find resolution
  • able to multitask through several systems
  • worked with computer, copier, calculator, fax, and other various office equipment

Confidential, Englewood, CO January 2006 - November 2008
Sales and Use Tax Admin Coordinator

  • performed daily reconciliations and tax returns
  • identifies sales and use taxes on paid invoices
  • prepared and conducted audit fieldwork
  • prepared excel spreadsheets to track audit information
  • contacted internal/external vendors for sales tax information
  • researched & reviewed employee expense statements for accuracy
  • submitted any inaccuracies listed on employee expense statements
  • downloaded chart of accounts and information to support audit returns
  • prepared, filed and processed sales tax returns
  • identified and documented sales and use tax overpayments
  • created and setup filing system to store audit information by state
  • used various office equipment such as scanner, copier, typewriter, adding machine, fax,
  • systems used were ReportStore, CSG, ICOMS,TRIM, and FEITH/PAPERHOST, Oracle 10.7/11i/CIFA

Education

Master of Science-Accountancy
Bachelor of Science - Accounting

Skills

Microsoft Word, Excel, Outlook, PowerPoint, Windows, Internet/Research, Filing, Faxing, Copying, CSG/ICOMS, Enlighten, Great Plains, ReportStore (Billing systems software), FEITH/PaperHost
(Imaging software), TRIM (Storage retrieval software), Oracle 10.7/11i/CIFA

Accounts Payable, Accounts Receivable, Expense Reports, Reconciliations, Journal Entries, General Ledgers, Billing, Data Entry, Credit Card

Organizations

Vision Church-accountant/bookkeeper
Women in Cable Telecommunications-former
Institute for Professionals in Taxation-former

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