Objective
Seeking a challenging position whereby utilizing my vast employment experience and current skills in providing consistent approachable customer service; co-coordinating, planning, managing and supporting daily operational and administrative functions.

Profile

• Mature, passionate and dedicated Executive/Administrative Assistant with well developed administrative and organizational skills; good telephone manner, tact and diplomacy
• Communicates confidently and effectively at all levels, creating sound internal and external customer relationships
• Flexible, efficient and versatile, with a demonstrated ability to easily transcend cultural differences
• Adept at maintaining administrative processes and achieving organizational objectives

Key Skills and Strengths

• Excellent organization and multi-tasking demonstrated by the consistent ability to juggle priorities while meeting demanding deadlines
• Team working and organization; detail orientated, problem solving and project management skills
• Highly developed interpersonal skills and customer service, discreet and sensitive in dealing with people, displaying confidentiality, excellent judgment and initiative
• Strong communication skills; verbal and written with a good command of the English language
• Sound understanding of financial information; preparing expense reports, accounts payable and receivable
• Proficient in IT skills and use of MS Office programs - Word, PowerPoint, Excel, Outlook and Internet; Taleo; Athena; SAP; knowledge of Lotus Notes; keen to embrace new technology; typing speed of 60+ wpm

Education Achievements

Attended seminars and specialized training to support and advance my career:

• SAP Systems & Processes training (Accounts Payable)
• Effective Business Management for the Executive Secretary, PA & Office Manager Seminar
• Support Skills Presentation Development Program
• Management Skills for Executive Secretaries Seminar
• Time Management Program
• Windows and MS Office programs (Word, Excel, PowerPoint, Outlook) and Internet

Career Summary

Confidential, Indianapolis Indiana USA
March 2011 to December 2011 (Contract)

Administrative Assistant to the Human Resources and Learning & Development Departments

• Responsible for overall daily operation of the Resource Center - check in/checkout resources; catalogued new books and magazines; captured new patrons; maintained database
• Carried out and maintained all confidential personnel filing for all employees; ensured proper documentation for all personnel files, including new hires and terminations
• Assisted and actively involved with the recruitment process of new hires on database; preparation of employment interviews, assessments and orientation
• Reconciled and processed expense reports for Sr. HR Manager and Learning & Development Director
• Arranged all requirements for external training events with the Events Coordinator
• Coordinated the ordering and control of office supplies
• Set up appointments on Outlook calendar for the Learning & Development Director
• Assisted with ad hoc administrative projects

Confidential, Johannesburg South Africa
April 2006 to November 2010

Personal Assistant to the Human Resources Director of a large retail company, providing continuous, high quality administrative and executive support within a busy corporate office, maintaining discretion and strict confidentiality in particularly sensitive situations with a high level of ethics

• Demonstrated capacity to coordinate daily activities for the Director; updated and maintained calendar and coordination of all demands, included managing responses to emails/letters and independent decision making, reading and analyzing strategic documents and subsequent preparation of monthly and quarterly reports, spreadsheets and presentations; coordinated schedule, appointments and travel arrangements; prepared and managed expense account and recovery
• Coordinated and set up senior management meetings; recorded and disseminated minutes
• Undertook ad-hoc assignments and projects thereby assisting Director in effective time management, coupled with a strong ability to prioritize and maintain consistently high standards and being recognized for completing tasks within a deadline-intensive environment
• Provided consistent telephone presence by answering a high volume of incoming calls and in-person inquiries from clients and colleagues; treated each person with respect and provided information and referrals, thereby ensuring quality customer service
• Acted as liaison and maintained open lines of communication among senior executives, board members, management and peers within a dynamic service-focused environment
• Displayed a strong ability to manage and prepare Invoices and Accounts Payable, tracked office expenses and ensured that budget was maintained
• Established and maintained electronic and manual filing system for ease of reference
• Encouraged communication within the Human Resources support team resulting in improved team spirit and performance; delegated where appropriate to develop team member's contribution and improve productivity of department

Confidential, Johannesburg South Africa
February 2003 to December 2005

Executive Assistant to the National Operations Executive of a non-profit organization, providing proficient and high quality administrative support to achieve maximum effectiveness in the executive's day and providing fundamental support to 3 regional offices

• Coordinated the daily activities for the Executive by managing executive's calendar and travel, scheduling and coordinating meetings, preparing agendas, compiling and distributing accurate minute action points; preparing reports, spreadsheets and presentations; managing and monitoring the executive's internal and external communications and preparing correspondence
• Coordinated and controlled consumable and office supplies and managed invoice and billing processes
• Maintained and upheld high degree of communication with all levels of Management, colleagues and Stakeholders across a wide diversity of culture

Confidential, Johannesburg South Africa
May 1998 to December 2002

Personal Assistant and Secretary to the General Manager of a large international tool company, overseeing and involved in a wide variety of administration, marketing support and communication. Recognized for high quality work by demonstrating a tenacious and pro-active approach towards assigned job functions and accepting additional responsibilities and efficiently executing in a constructive manner

• Effectively assisted with the reporting requirement to all the different tool companies within the group, ensuring the accurate and on-time completion of reports and assigned projects
• Established close communication links with overseas corporate office by setting up and scheduling company meetings via telephone or video conferencing; coordinated visits by important visitors thus promoting and upholding a positive corporate image