Executive Consulting Resume New York, NY - Hire IT People

SUMMARY:

20+ years' success driving organizational success, aligned with a customer focus and dedication to adhering to company mission and vision.
Solid history of operational finesse and improving profitability. Innovative workflow and process developer with a tangible record of improved efficiency, customer satisfaction, and cost savings.
Designer of effective training programs to enhance customer engagement and profitability. Insightful quality analyst with innovative solutions for enhancing quality and marketability.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

Executive Consulting

Responsibilities:

Designed and initiated a strategic marketing plan focused on member retention. In year-over-year comparison, annual revenue retention increased by+ $90M annually.
Implemented a document imaging and retrieval workflow, eliminating the need for a 10,000 square-foot file room, resulting in savings of $250K annually.
Managed the development, implementation and administration of Medicare Special Needs product.
Coordinated cross-functional meetings with various functional areas to meet overall stakeholder expectations and plan’s objectives.
Created policies and procedures in accordance with state and federal requirements and maintain compliance.

Confidential, New York, NY

Project Manager

Responsibilities:

Improved CAPHS and HEDIS/QARR measures by enhancing member engagement strategies.
Composed and communicated consistent banding and messaging to members.

Confidential, New York, NY

Director of Enrollment & Membership Retention

Responsibilities:

Improved year-over-year data quality by 30% through quality control policies and procedures.
Represented the company to vendors, industry peers, and government agencies.

Confidential, Greensboro, NC

Executive Vice President

Responsibilities:

Confidential, New York, NY

Director, Marketing, Sales and Revenue

Responsibilities:

Implemented a marketing strategy to the Athens market that averaged 84% load factors during high frequency operation.
Developed auditing procedures with revenue accounting that recovered over $1M in lost revenues.

Confidential, St. Louis, MO

Senior Manager, International Marketing Passenger Tariffs,and Domestic Pricing

Responsibilities:

Interfaced with programmers in the development of software to monitor $2.4 billion in revenues.
Developed ad hoc Focus & SAS programs to track revenue and competitive activity.