Vendor Performance Specialist Resume Miami, FL - Hire IT People

OBJECTIVE:

Seeking a challenging position within the Confidential Industry that coincides with my sales and customer service background with growth potential.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential

Vendor Performance Specialist

Confidential, Miami, FL

Bilingual Customer Service Representative

Confidential, Aguadilla, PR

Senior Process Executive

PRO knowledge and order creation (NFF, Test, Repair, and Overhaul)
Responsible for providing outstanding customer service to English and Spanish based international companies.
Responsible for receiving and making outbound calls (follow-up) to hundreds of customers’ weekly.
Conduct daily meetings with various customers to review order status and acknowledgment.
Experience with customer portals such as Air Supply, GE, and Mitsubishi Aircraft Systems.
Experience with processing customer purchase orders and ensuring proper certifications and delivery.
Provide customer with shipping information, open order reports, and repair status.
Responsible for moving repair parts from receiving to the repair shop with customer follow-up Confidential each step. knowledge in 8130-3 tag requirements per customer demand
Determine and communicate TAT and if necessary, provide exchange offer.
Follow process guidelines from start to finish, ensuring all orders are meeting deadlines.
Database maintenance with SAP software.
Knowledge of export compliance and FAA & EASA certification experience.
Utilize excel for report creation.
Customers include but not limited to: Mitsubishi Aircraft, Thales Avionics France, Shanghai Aircraft Manufacturing Corp, Thales Avionics New Jersey (Spares), Thales Canada and Middle River Aircraft Systems (subsidiary company of GE).

Confidential, Aguadilla, PR

Customer Service Representative 1

PRO knowledge and order creation (NFF, Test, Repair, and Overhaul)
Provide excellent customer service to both English and Spanish speaking customers. knowledge in 8130-3 tag requirements per customer demand
Determine and communicate TAT and if necessary, provide exchange offer.
Database maintenance with SAP software.
Responsible for moving repair parts from receiving to the repair shop with customer follow-up Confidential each step.
Knowledge of export compliance and FAA & EASA certification experience.
Responsible for receiving and making outbound calls (follow-up) to hundreds of customers’ daily.
Provide customer with shipping information, open order reports, and repair status.
Provide technical consultation to customers daily
Database maintenance with AS 400 Urbana
Act as a liaison between manufacturing site and customer.

Confidential, Anasco, PR

Warehouse Supervisor

Hired, trained, manage, and motivate employees within our distribution warehouse
Held meetings to ensure idea KPI numbers as well as quality of service.
Experienced with inventory management.
Experienced with controlling the rotation of stock to maximize shelf life cycles.
Responsible for the procurement of supplies needed.
Forklift experience