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Customer Service Resume

Townsend, MT


To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people.


09/2009 - 02/2012
Winston-Salem, NC
Sales Associate

  • Provided quality customer service by advising customers and identifying their needs
  • Demonstrated goods and services, and solicited orders from established or new customers
  • Successfully drove sales and promotions
  • Performed opening and closing procedures for the store
  • Processed freight and handled markdowns and sales set up
  • Experienced in using computers to enter, access or retrieve data
  • Reported to the Manager and District Manager with the responsibility for sales promotions, customer satisfaction, and customer survey scores
  • Implemented strong organizational skills and customer service orientation
  • Demonstrated strong interpersonal communication skills
  • Extensive problem analysis and problem solving
  • Adaptability and ability to work under pressure

06/2010 - 09/2010
Winston-Salem, NC
Wedding Consultant

  • Assisted Bride and her bridal party in choosing their colors, fabrics, and styles for dresses
  • Skillfully assertive while maintaining the diplomacy of a good negotiator
  • Successfully organized, creative and able to handle high amounts of stress
  • Knowledgeable about a variety of religious and cultural customs
  • Exceptional communication skills with clients and other vendors in the wedding industry

09/2008 - 05/2009
Pensacola, FL

  • Operated food preparation equipment
  • Followed recipes and prepared appetizers, salads, cold dishes, main courses and beverages
  • Provided customer service and resolved customer complaints
  • Organized and cleaned work and food preparation areas
  • Served food and beverages to customers

01/2008 - 09/2008
King, NC
Personal Fitness Trainer

  • Instructed and coached individual woman in various exercises and activities
  • Assed clients physical fitness level and encouraged them to set and reach their fitness goals
  • Constructed instructional programs and assisted clients in breathing exercises
  • Demonstrated physical activity and lead various recreational activities
  • Identified specific training needs for clients
  • Applied and taught clients specific nutritional practices
  • Provided clients with information and resources in regards to nutrition, weight control and other lifestyle issues

2007 - 2008
Winston-Salem, NC

  • Answered customers questions and provided information on procedures or policies
  • Counted money at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
  • Processed merchandise returns and exchanges
  • Issued receipts, refunds, credits, and change due to customers.
  • Maintained a clean and orderly checkout area
  • Received payments by cash, check, credit cards, vouchers and automatic debits
  • Resolved customer complaints
  • Stocked shelves and organized products

04/2006 - 09/2006
Townsend, MT

  • Created and brewed coffee and other beverages
  • Baked and arranged pastries
  • Responsible for opening and closing store procedures
  • Organized and cleaned work dining areas
  • Prepared an assortment of copies and sent and received fax paperwork

Nursing major

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