Summary:Highly motivated and self-directed IT professional with excellent communication skills and thirty + years of IT experience. During the last three years, I performed the role of storage engineer supporting EMC CX-380, CX-480, CX-960, DMX, VMAX and NetApp. I provided Networker support, client definitions and problem resolution. In the twenty years prior, my focus was OEM and MVS technical support. Career began in computer operations, spent two years in application development before moving into Technical Support. Majority of experience is working with MVS. Hands on experience in upgrades from XA to ESA and installation of OS/390 2.10. Responsible for supporting OEM products as part of the MVS support group for the last 10 years. Two years experience with UNIX (AIX) installation and support. Three years experience in storage engineering and backup and recovery.
08/07 – Pres. Confidential,
Engineer, Storage Engineering
Responsible for storage allocation using Navisphere and SMC utility products. LUN migration and expansion using PPME. Extensive use of Legato/Networker backup product, including client definitions and problem resolution.
11/02 – 08/08 Confidential,
Engineer, IT Systems Professional
Primary product support includes: CONTROLD,CA1, CA7, DOCUTEXT, PROC XREF, EASYTRIEVE/PLUS, FATS/FATAR, FDR/INSTANT BACKUP, JOBSCAN, SYNCOSRT,
IOF, SOFTAUDT, JHS
Led group and developed procedures to convert from Controld-D to ASG-DocumentDirect, saving the company $500,000 in conversion expense.
04/97 – 07/02 Confidential,
MVS OEM product installation and support in an OS/390 environment running 8 LPAR’s (IBM & Amdahl). Primary product support includes: CONTROL-D, COPYCAT, TMS, DECISION/ ANALYZER, DOCUTEXT,XREF, PROC XREF, EASYTRIEVE/PLUS , FATS/FATAR, FDR/INSTANT BACKUP, INQUIRE JOBSCAN, NOTSO/IMAGEFOCUS, OMCS, SYNCOSRT, SYNCPROC, TELON – COBOL and COMPASS – Data Center Analysis – Install new software releases and supply some of the required figures for analysis.
(Problem Tickets, Research, Client contacts, resolution). Interface with developers concerning any OEM product or MVS issues.
02/81 – 02/97 Confidential,
Consulting Systems Programmer
MVS operating system support, program product support and technical support to application and operation departments. Installed MVS, AIX and program products and applied PTF\'s. Interfaced with user departments and vendors.