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Workforce Specialist Resume

Chicago, SouthlanD

Bachelors of Business
Microsoft Certified System Engineer (MCSE)

AS400(iSeries) / Mainframe includes:

Edit CL Programs & performing CL Commands

Windows Server/Exchange includes: (EDI) includes:
Installation of applications, Maintain AD Accounts Configure/Setup trading partners
Add/Modify Microsoft Exchange accounts Implement Public/Private keys for B2B
Train Windows users & support Citrix environment Work w/FTP, AS2, VAN, & secure protocol

Systems: AS/400(iSeries), MVS, UNIX, Solaris, Linux, AIX, SQL Server, Windows 7, Windows XP, 3Tier System, Novell, Mac OS, etc…
Networking: LAN/WAN, TCPIP, VPN, SSL, AS2, FTP, HTTP/S, 1SYNC, (GDSN), ODBC, etc...
Software: EDI, AS2/3, PKI, PKCS, Security, iManage(Interwoven), DocsOpen(Hummingbird), Norton, Firewalls, Ghost, IM, Navigator, MS Office Suite (Word, Excel, PowerPoint, Access, Project, Outlook), Lotus Notes, ODBC, ROBOT(BRMS),MS Exchange, OWA 2000, Clarify, Remedy, JCL / CL, EBSuite(CRM), LoanSoft(LOS), Calyx(Point), UTP/STP, CampusVue, Cognos, etc..

Employment History

Career Development Specialist (Workforce Specialist) Mar 2012 – Present
Confidential,Chicago Southland (Workforce Development)

  • Administer Pre/Post TABE testing for program participants in Manufacturing Training Partnership
  • Conduct program outreach, recruiting, advertising, job assistance, assessments, and case management
  • Provide/Present program benefits to Local and Regional organizations throughout the Chicago Southland Area concerning free job training
  • Deliver powerpoint presentations regarding Advanced Manufacturing Training at various colleges to obtain hitech NIMS/MSSC certifications
  • Maintain DOL Grad system for participant data entry and generate specific demographic reports for the Department of Labor workforce
  • Conduct job readiness workshops & resume designing for all CNC program participants
  • Travel throughout Chicago Southland Region making presentations to small and large audiences
  • Create career job development strategy for all program graduates in Manufacturing Training
  • Population Served: ExOffenders, Veterans, Homeless, LowIncome, Unemployed, Dislocated workers, H.S. Dropouts, Incumbent, Minorities, AtRisk, SNAP/TANF Recipients, LowLiteracy, etc…
  • Organization Served: CHA, IDES, IDHS, DCFS, IDOC, WIA, CBO, FBO, RESP, HACC, PSC, CCC, SSC, Nation ABLE, Veterans Admin., etc…

Technology Graduate Advisor Apr 2009 – Nov2010
Coach and Instruct students on communication skills required for jobreadiness
Train students and alumni to build job search skills and ensure the student is ready to begin working.
Offer students access to the business community, internships, mentorship, networking, and other opportunities.
Partners with Education & Student Services department to help students develop career related skills
Coach Students individually and in groups on creative job search skills, resume writing, interviewing techniques, professionalism and necessary business acumen.
Conduct workshops on subjects related to Technology, Business, Construction, and Criminal Justice
Leverages relationships with employers to assist students with career related employment
Facilitate & provide appropriate speakers to address:retention and developing ones’ career
Perform data extraction and generate reports using CampusVue, Cognos, and SSRS applications

EDI System Support Analyst Jan2005 Aug2008
Provide Onsite training/upgrades for Electronic Data Interchange software at various client sites.
Analyze client methods of business data exchange electronically in a secure channel
Perform analysis and configuration for AS1/ AS2 connectivity using VAN, FTP, HTTP & HTTP/S
Implement security/encryption methods for business exchange i.e. HASH, SHA1, MD5, Algorithm
Configure, & Install Electronic Data Interchange solution on AS400(iSeries), UNIX, Windows systems
Create and configure SQL Server Database for Enterprise EDI software testing
Troubleshoot syntax data errors of XML, EDI, and tracking system logs
Design Public/Private Keys for B2B/B2C partners using EDI Certificate Authority System
Supported US & International Service Desk clients: DoD, USEd, WalMart, BCBS, FedEx, CitiCorp, UPS, IBM, LOWES, etc…
Design EDI documentation for AS400(iSeries), Windows, and Unix platforms
Interact with iSeries tools i.e. PDM, CL, SEU, DFU, and AS400(iSeries) Navigator
Create / Administer AS400 user profiles via iSeries Navigator utility
Train Service Desk team members in EDI solution implementation and software behavior
Train coworkers on AS400(iSeries) navigation, errors, system commands and syntax
Create 1SYNC (UCCNET) Data Pool accounts for supplier/retailer Data Synchronization
Investigate data synchronization errors between Supply Chain clients publishing to 1SYNC Data Pool
Interact with Supply Chain (GDSN) via 1Sync, Supplier, Retailer, etc…
Participate with supporting PepsiCo onboarding process with supplier/retailer data exchanges

Mortgage System Analyst Mar2004 Dec2004
Troubleshoot service desk client issues related to LoanSoft Origination software
Calculate loantovalue (LTV) and verify consistency with software
Investigate underwriting requirements with various loan programs
Articulate credit report information to internal/external clients
Collaborate with helpdesk member solutions regarding software
Provide navigation procedure with application, hardware and error log
Verify hardware & software compliance with company policy procedures
Correspond with vendors, technicians, engineers, underwriters, etc…
Configure Outlook 2000 and application on client laptops via phone
Participate in helpdesk system account administration procedure in Active Directory (AD)
Provide detailed analysis of hardware and software improper functionality

Application Administrator Aug1999 Jan2002
Participate in designing of Windows 2000 Professional Desktop
Perform configuration of desktops with NT workstation, Windows 2000
Create, delete, and modify NT user accounts for system users
Analyze and diagnose iManage document errors, transmissions, and communication
Create, change, and delete user exchange accounts with Exchange 5.5
Modify, delete, and reset passwords of NT/iManage user accounts
Provide helpdesk with 3rd level support of all iManage connectivity and document issues
Design account administration documentation for QA procedures
Modify users, groups, and permissions for iManage 3Tier Applications
Perform ODBC modifications for iManage remote locations

Sr. Customer Support Analyst (Helpdesk) May1998 May1999
Provide installation, upgrade, and support of MS Products and network equipment
Conduct imaging for Compaq and Dell desktops using Ghost applications
Instruct users on system requirements and software compatibility
Customize and consult clients Windows 95 desktop for efficient use
Maintain helpdesk system resolution and requests within Clarify tickets database
Install and configure printers, scanners, modems, CDROMS, etc…

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