IT Service Delivery Agent Resume Norfolk, VA - Hire IT People

PROFESSIONAL EXPERIENCE:

Confidential

IT Service Delivery Agent, Norfolk, VA

Responsibilities:

Familiar with Windows server 2008 and server management roles.
Confidential Field service agent for 5 years
Troubleshooting network hardware and software problems
BlackBerry network configuration and enterprise use
Active Directory
Familiar with network/enterprise installations of software through use of Radia Software Distribution
Remedy trouble ticketing software

Confidential

Computer & Peripherals Technician, Norfolk, VA

Responsibilities:

Maintained and repaired electrical/electronic systems on Confidential Computer Suite
Performed functional and continuity checks with and multi - meter and other test equipment to isolate malfunctions.
Performed scheduled and unscheduled maintenance on the Confidential Computer Baseline 5.3
Experienced in reading electrical schematics, and technical manuals.
Unix Literate
Cross trained other technicians in basic operation and troubleshooting of Confidential Computer suite.
Assisted in the Ship’s successful In-serve inspection in 2005.