Watch Supervisor Resume

PROFESSIONAL EXPERIENCE:

Watch Supervisor

Confidential

Responsibilities:

Maintain and monitor over 16 Confidential Exchange BridgeHead Servers and accounts supporting over 3,000 Confidential End Users.
Provide Tier 2 Technical Support to Confidential Users.
Process work orders and trouble calls via Remedy.
Assist clients via phone, email and remote administration in resolving web browsing and email problems, clear printer queues, POP - 3 configurations, LDAP, and various CLAN (Classified LAN), password lockouts and resets.
Monitor and manage the Next Generation Wideband ( Confidential ) system providing
Classified/Unclassified Internet web browsing, email and phone services to over 70 ships and mobile units globally.
Perform scheduled and unscheduled ocean region shifts, create and implement transmission plans, diagnose and resolve system faults, malfunctions, outages and technical support via phone, email and remote administration.

Cyber Security Analyst

Confidential

Responsibilities:

Provided a 24/7 security and system event monitoring and incident characterization service.
Provided timely reporting and escalation of all incidents reported directly to Secure Operation Center (SOC).
Complied operational metrics and ensure applicable reporting for Confidential ( Confidential ) leadership.
Performed incident triage to include determining accuracy, scope, urgency and impact within established timeframes documented by service level agreements, leadership, and/or procedures.
Assisted in the creation of quality assurance reports to maintain that all incidents meet the requirements for reporting.
Worked collaboratively with various departments Operational Divisions to conduct event and incident investigations and correlations to discover existing threats.
Handled security monitoring within a global security operations center.
Monitored IDS, IPS, firewalls, and file integrity monitoring to identify malicious traffic.
Did initial triage on malicious traffic at TIER I level and escalated to TIER II for further analysis.
Opened cases of found traffic that was potential harm to the customer.
Logged all calls on the call logging system.

Service Desk Technician

Confidential

Responsibilities:

Installed computers, printers and other machines for employee use.
Engaged in testing, analyzing and performing corrective action tasks and restoring equipment, services and software programs.
Installed, configured, upgraded and troubleshot software and hardware issues within Windows 95/98/2000/Vista/7 and 10 platform environments.
Performed problem resolution via telephone, remote desktop connection and/or visits to user locations.
Handled computer imaging and assistance with end user Active Directory issues
Performed loading, upgrading the operation of network systems.
Provided technical support for users including desktop, connectivity, and application (MS Office), DNS, DHCP issues.
Maintained contact with clients on open or updated tickets through closure and resolving customer's and network issues on time.
Protected system information by backing up data and conducting test drafts of disaster recovery procedures.
Breakdown and decommission of CPU's: monitors, printers, scanners, hubs, servers, routers/switches.
Re-image and refresh desktop PC's and performs trouble shooting after re-image/refreshed PC was installed.

Network Administrator

Confidential

Responsibilities:

Provide support and problem determination of complex network and online system problems.
Management for implementation and configuration of Voice over IP (VOIP) systems .
Responsible for servers, including e-mail, print, and backup servers and their associated operating systems and software .
Manage all network hardware and equipment, including routers, switches, hubs, and UPS for 120 users .
Ensure network connectivity of all workstations .
Create new users and assign permissions in Active Directory .
Administer and maintain end user accounts, permissions, and access rights .
Provide installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices .
Provide security solutions including firewall, anti-virus, and intrusion detection systems.
Responds to detected security incidents, network faults (errors) and user reported outages.
Test, monitor, and troubleshoot a variety of complex platforms, operating systems, networks and applications using established procedures.
Provide problem resolution support to Help Desk and other appropriate parties.
Monitor, process and resolve any matters of significance in order to ensure completion in accordance with established standard operating procedures.
Initiated complex service restoration processes to expedite problem resolution.
Provide problem resolution support to Help Desk and other appropriate parties.
Monitor, process and resolve any matters of significance in order to ensure completion in accordance with established standard operating procedures.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship