Cloud Solutions Agent Resume Philadelphia, PA - Hire IT People

SKILLS:

PROFESSIONAL EXPERIENCE:

Cloud Solutions Agent

Confidential, Philadelphia, PA

Responsibilities:

Provide mailbox migration support from Microsoft Exchange/Office 365
Manage and monitor Office 365 tenants
Create and administrate user and service accounts AD group membership and Exchange/Office365 mailboxes
Address client connectivity, client software distribution and mobile installation issues
Develop and document best practices for supporting the Office 365 application and assist with developing appropriate support model

IT Coordinator

Confidential, Washington, DC

Responsibilities:

Schedule and coordinate deployment of Windows 10 image to existing desktops and laptops and for new desktops and laptops
Coordinate the configuration of desktops, laptops, and mobile devices with applications for Bank staff use in office or for travel on missions
Provide clients with computer and network support in response to specific requests related to various Bank standard software and hardware, printing, network connection and usage and other IT - related matters
Maintain software licensing and upgrade schedule
Ensure that Bank information and systems are protected in a manner consistent with Bank information security policy, procedures and standards
Communicate timely information to clients about changes in Bank and unit technology policies and standards.

Service Desk Team Lead

Confidential, Philadelphia, Pennsylvania

Responsibilities:

Specialized in creating and modifying user accounts and profiles in Outlook 2013/2016, Exchange 2013/2016, and Office 365 Exchange, in line with established SLAs and quality standards
Specialized in creating and modifying user roles and permissions in Active Directory
Managed all severity level two through four critical customer incidents and associated communication, activities and appropriate escalations
Met weekly and monthly service desk goals and KPIs set out by IT Manager

Desktop Support Technician September 2014 - February 2016

Confidential, Bristol, Pennsylvania

Responsibilities:

Responsible for vendor relations for specialized hardware and software in Windows 7 environment:
Specialized in creating user Outlook 2010 and Exchange 2010 accounts, and resolving any issues related to account or profile errors
Managed all HP pc’s and peripherals directly connected to telemetry devices in high electrostatic discharge areas
Setup, configured and maintained Microsoft Skype for Business 2013 in all conference rooms with integrated webcams for video conferencing between L-3 locations

Desktop Support Specialist

Confidential, Philadelphia, Pennsylvania

Responsibilities:

Led deployment of Windows 7 OS throughout each department on site based upon designated project timeline for each department
Responsible for regularly coordinating with project manager to ensure IT departments timeline of rollout remains accurate and modify as needed
Provided desk side support and tutorials to PES executive employees at corporate headquarters and PES campus employees during upgrade and post upgrade

Desktop Support Technician

Confidential, Philadelphia, Pennsylvania

Responsibilities:

Responsible for Active-directory user account creation and modifying of roles and permissions
Specialized in vendor relations for specialized software in Windows 7 environment
Provided support for mobile users utilizing RSA soft and hard token and Outlook on Android, and iPhone devices

Technical Support Analyst

Confidential, Philadelphia, Pennsylvania

Responsibilities:

Specialized in supporting Outlook 2007 and Exchange 2007 accounts and profiles
Managed RSA hard tokens via RSA Management Console
Provided Outlook, Windows 7, and proprietary application training and support to remote users
Led Windows 7 hardware deployment throughout each department on site based upon designated project timelines

Technical Analyst

Confidential, Philadelphia, Pennsylvania

Responsibilities:

Served as lead tech for on-site EMR hardware support during Confidential Go-Lives designated for each medical practice
Supported Confidential Implementation Team in performing Order Transmittal testing to ensure Confidential hardware and software functioning in accord with each user role in Confidential
Imaged Lenovo desktops, all-in-one pc’s, laptops via Confidential, installing Confidential software and add-ins prior to deploying computers to appropriate medical practices

Technical Analyst

Confidential, Great Valley, Pennsylvania

Responsibilities:

Responsible for extensive troubleshooting and user support via phone and email, for all Windows XP issues
Responsible for training and serve as a resource aid for Level I analysts