Secretary Resume

SUMMARY

Experienced professional specializing in customer relationship management, clerical services, reporting skills, Time management, web support/help desk, financial accounting, underwriting trainee, transaction management, Documentation Specialist & Insurance Analyst.

PROFESSIONAL EXPERIENCE:

Confidential

Secretary

Responsibilities:

Represents physicians by screening incoming telephone calls; scheduling, receiving, and announcing scheduled patients and visitors; screening unscheduled patients and visitors; arranging referrals to other health care providers; scheduling appointments.
Ensures physician productivity by maintaining calendars; scheduling patient appointments; physician consultations; professional meetings, conferences; teleconferences, and travel.
Knowledge
Ability to maintain team - orientated relationships with managers, physicians, and other clinical staff. Ability to maintain a high standard of customer service and observance of organization protocol
Medical record management, cash collections, phone communications and office maintenance.
Experience working in a medical practice environment, while remaining a good understanding of department services and medical treatment.
Maintains patient confidence and protects operations by keeping information confidential.
Serves and protects the health care community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and Confidential ( Confidential ) standards
Edited, released, & distributed “Hats Off” newsletter to Confidential -weekly, to advise team members, the patient reviews reflecting their experience during their office visits.

Confidential

Business Specialist/Deduction Specialist

Responsibilities:

Administrative Tasks; updating logs and trackers for any Deductions I have applied to Customer accounts.
Gathered company discounts from over 250 vendors to provide correct pricing on merchandise.
Working through Deductions which include Allowances, Compliancy Charges and Returns.
Worked independently once trained within our AR Team.
Trained new hired employees fulfilling my same position; that will be working in New Jersey.
Assisted (AR) Accounts Receivable with reconciling any accounts that would be closing checking accounts.

Confidential

Business Analyst

Responsibilities:

Provided analytical support to Marketplace member’s regarding Insurance applications, infrastructure and technology related activities.
Provided guidance, assistance, coordination and follow-up on complex problems to ensure resolution.
Assists customers on their migration to new or revised products, applications and platforms.
Worked with application developers and operations personnel to support production applications and customer-specific operations.
Gathered member information to offer the best plan that fits their needs.

Confidential

Insurance Analyst, New Business Professional

Responsibilities:

Process complex life insurance & annuity applications ensuring each case if effective and minimize turn-around time for approval.
Downloading and delivering content from DocuSign and other third party software
Working to ensure 100% accuracy as cases move down the pipeline
Assist with special projects as needed or as appropriate.
Generates reports, correspondence and form letters for additional information.
Document files and follow-ups according to established procedures.
Follows appropriate procedures to approve and process reinstatement applications, conversions, and policy coverage changes within guidelines.

Confidential

Web Support Help Desk

Responsibilities:

Provided technical helpdesk support for internal and external customers
Coordinated problem resolution across departments and developed, documented and maintained operational procedures and related reports
Gathering policy information from AS400 as well as the member & submitting an internal ticket to Engineers working on the website.
Specific knowledge of secure portal and web information security processes related to initiating and delivering PHI related services confirming with HIPAA security and privacy requirements
Experienced with PC, web support, technical servicing, customer service in a high call volume customer servicing environment

Confidential

Data Entry Clerk

Responsibilities:

Enacted lender-placed insurance when mortgage insurance clients didn’t possess sufficient coverage
Processed new loans from various Lenders
Processed mortgage insurance claims
Corresponded with agents to verify & update documents

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