SUMMARY:

• To use my field of study combined with my work skills and experience to provide exceptional service to your business to help promote growth and success.
• I am excited to see that you have an opening at your company and I hope to be invited for an interview.
• My background includes time working in operations management, production, inventory control, quality control, sales, customer service, warranty, and logistics. Most recently I was the Branch Manager for Confidential, where I oversaw all branch functions from customer service, inventory management, employee development, customer order entry and fulfillments, schedule planning and warehouse organization. Prior to that I was a Production Department Lead for Confidential International where I was responsible for ensuring order fabrication, paint and assembly order deadlines are met along with keeping department inventory levels accurate and maintained.
• I gained further experience as the Inventory & Quality Administrator for Confidential Global Logistics providing support to Pratt & Whitney Component Solutions where I spent 9 years in the aviation aftermarket industry. My responsibilities included tracking inventory by price, location, condition and demand. Other inventory responsibilities included locating missing parts by working with all logistics departments to track part history and location, cycle count verification while keeping inventory accuracy within customer expectations. My quality responsibilities included reviewing and rewriting work instructions in all departments, obtaining employee sign offs on training forms, meeting with managers and department leads to discuss and update any process changes if necessary. Along with investigating and tracking all quality issues, I was responsible for creating process improvements, corrective action plans and implementations for continuous performance increase.
• Prior to my Inventory and Quality position I worked in sales where I gained experience in customer service, analyzing and graphing sales and inventory data. These responsibilities included following up with customer orders, tracking shipments, completing customer quotes, running daily and weekly inventory & sales reports that I broke down by location, age and value before graphing the data and reporting to management. In addition, I gained considerable customer service skills as all aspects of my job focused on providing the customer with exceptional service while delivering their product in a promised time frame.
• I have developed strong leadership skills through my time as a coach and therefore I am confident in my ability to motivate people and learn what makes each individual push themselves to become better.
• I am confident that I can offer you the customer service, quality, communication, and problem - solving skills you are seeking. I look forward to exploring this opportunity during an interview.

PROFESSIONAL EXPERIENCE:

Confidential

Owner

Responsibilities:

• Work directly with customers and vendors to build and maintain relationships.
• Negotiate pricing with vendors and evaluate new products to carry.
• Work with customers to provide top service and quick product delivery.
• Analyze customer sales, market and seasonal demand to stock correct material.
• Seek out and meet new potential customers promoting vendor’s products.
• Overseeing company finances, buying and planning.

Confidential

Branch Manager

Responsibilities:

• Hired, managed and evaluated branch employees job performance and professional development.
• Managed branch inventory for accuracy and adequate stock for customers.
• Purchase order placement and follow up for adequate due dates.
• Worked with vendors to keep customers updated on product knowledge and training.
• Achieved agreed upon inventory turn rates by reducing revolving inventory volume and increasing sales and by stock high demand items based on monthly sales trends.
• Provided customer support and service to telephone and walk - in customers.
• Provided support to Territory Sales Representative(s) and other Branches.
• Worked with corporate management to ensure company policies and Standard Operating Procedures were followed.
• Oversaw consistent sales growth over the previous year for 3 straight quarters in 2017.

Confidential

Production Department Lead

Responsibilities:

• Review and organize sales orders to be completed before due dates.
• Verify product inventory to ensure needed inventory is onsite to complete orders.
• Fabricate parts based off blueprint, assemble and package for on time shipments.
• Work with Materials, Sales and Quality department to ensure product accuracy efficiency of products.

Confidential

Inventory & Quality Administrator

Responsibilities:

• Daily tracking and logging all current inventory.
• Responsible for updating and implementing corrective action plans, safety standards and programs company wide.
• In charge of reviewing and updating work instructions while verifying all employees have been trained.
• Responsible for entering and updating pricing quotes and invoicing sales orders.
• Run daily and weekly reports for sales and inventory tracking.
• Create invoices for shipping charges to customers and quotes.

Confidential

Warranty Clerk

Responsibilities:

• Responsible for entering warranty claims and filing paperwork.
• Follow up on customer claims
• Perform same day receiving of daily inbound repairs, warranties and RMAs.
• Meet sales demands for delivering priority parts.
• Second shift Confidential coverage with a 12 hour delivery agenda.
• Responsible for monthly 5-s audits.
• Worked in all logistics departments while site achieved Confidential gold while performing 42 RTS teardowns.

Confidential

Cross Country Coach

Responsibilities:

• Coached the junior high team for two seasons, taught basic running and performance skills while focusing on encouraging and effective leadership.
• Assistant to the varsity team. Sent 8 athletes to the state finals.
• Responsible for organizing and executing several large events as well as designing race course layout.