SUMMARY:

Provide human resource services to customers, including but not limited to, making decisions relating to the hiring, placement, discipline, and termination of temporary employee placed with the customer. Evaluates, assesses, selects, orients, and educates job candidates for the company to ensure the best placement of an employee for the customer as well as the best placement for the employee.

SKILLS:

Microsoft Office Suite, Typing 50 wpm, Knowledgephere, People - Soft and Mergis applications. Strong data entry skills, excellent communication (both written & verbal) and customer service skills.

PROFESSIONAL EXPERIENCE:

Confidential

Account Manager, Richmond, VA

Responsibilities:

• Interacts with customers to evaluate and assess the customers’ staffing needs. Evaluates and defines the job requirements and other pertinent details required to effectively identify and select the appropriate candidate for each position. May conduct an onsite analysis in order to better understand job requirements and forecast customers’ staffing needs.
• Evaluates and interviews applicants, decides on appropriate assessments and evaluates assessment results and references. Analyzes all pertinent information to evaluate and decide which applicants should be extended a Conditional Job Offer. Extends Conditional Job Offer to qualified applicants and establishes appropriate pay rates based on individual applicant’s skills, abilities and experience.
• Evaluates temporary employees and determines the employee who would best meet the needs of Confidential ’s customers, while at the same time evaluating the needs and skills of the temporary employee. Responsible for formulating and presenting the orientation that will ensure the employee is able to meet the specific needs of each position and for each customer as well as evaluating and answering questions that arise during the orientation process.
• Serves as intermediary between employees and customers. Evaluates attendance and performance of temporary employees. Uses discretion and judgment to counsel and discipline employees related to performance issues. Investigates, resolves and documents the resolution as appropriate to the satisfaction of the employee and customer. Determines best methods to ensure the human resources needs of the customer and the employee are met.
• Investigates and evaluates workers compensation matters to resolve and or make recommendations as to the resolution of the matter. Acts as the company representative in workers compensation matters to resolve and or make recommendations as to the resolution of the matter. Acts as the company representative in unemployment matters to resolve and or make recommendations as to the resolution of the matter. Investigates discrimination complaints to resolve and or make recommendations as to the resolution of the matter.
• Evaluates and determines best methods to reinforce and maintain good customer relations. Investigates and resolves client/employee problems and issues, and informs appropriate personnel of problems and opportunities.
• Mentors and trains new staff members. Delegates and assigns duties to others. Trains and coaches other employees. Works with Operations or Branch Manager to set goals and objectives. Provides input and recommendations to Operations or Branch Manager for hiring, performance evaluation as needed. Trains internal staff members on processes, concepts, business practices, and customer’s needs.

Confidential

Staffing Consultant, Richmond, VA

Responsibilities:

• Delivered a high level of service to my candidates and to my clients
• Sold Confidential ’s staffing solutions to prospective companies
• Built and managed the business relationships on an ongoing basis
• Recruited, interviewed, coached and developed talent as necessary to meet and exceed the needs of our clients
• Prepared recruitment announcements, advertisements, and job postings via internet, newspapers, and job fairs for direct hire/flexible job openings.
• Administered pre - employment tests, reference checks, e-verify and conducted new employee orientations of flexible employees.
• Made the match between the client’s staffing needs and the candidates skills and experience
• Supported client operations by providing top quality service and talent management
• Maintained a minimum of 35 connects and 3 scheduled visits per week
• Conducted a minimum of 6 candidate interviews per week
• Maintained at least 1 new client per month as a result of my personal sales

Confidential

Client Service Supervisor, Richmond, VA

Responsibilities:

• Recruited, reviewed and screened applications and resumes to select qualified applicants. Interviewed and made hiring decisions for flexible employees.
• Administered pre-employment tests, reference checks, e-verify and conducted new employee orientation of flexible employees.
• Supported an average of 30 client companies and over 100 hiring managers at any given time.
• Consistently ranked in the top 10% of the company out of 700 offices.
• Prepared recruitment announcements, advertisements, and job postings via internet, newspapers, and job fairs for direct hire/flexible job openings.
• Counseled flexible employees on behavioral and performance issues, documented and took corrective action as necessary.
• Determined client needs, placed appropriately skilled employees on flexible/full time assignments.
• Entered applicant data in PeopleSoft applications, maintained records and prepared reports of hires, test results, and any other data.
• Received, wrote down and processed all client orders with complete job descriptions and credit information.
• Assigned appropriate pay and bill rates for employees/clients within the established guidelines.
• Performed daily financial activities, which included sales adjustments, payroll, accounts receivable, collections and prepared daily/weekly/monthly reports.
• Communicated and coordinated the various aspects of the branch operations required to ensure compliance with established policies and procedures, as well as local and federal laws and guidelines.
• Completed daily office procedures, which included maintaining files, sorting mail, ordering of office supplies, receiving and responding to telephone calls, walk-in & scheduled appointments, and inquires from clients & applicants. Scheduled appointments via Outlook and served as phone back-up when necessary. Daily use of Microsoft Office (Word, Outlook, Excel) applications.