Multimedia Validation / Translation Specialist Resume

SUMMARY:

I am a French Bilingual Testing specialist with an extensive experience in the automotive industry. Great team player with strong public relations skills, I developed a strong global mindset from working with international companies. My abilities include technical skills used in engineering department (HMI and UX) as well as marketing and basic knowledge of Arabic and Spanish.

SKILLS:

Windows OS, MS Office, Siebal call center, Customer Data Link (CuDL), FMC360

PROFESSIONAL EXPERIENCE:

Multimedia Validation / Translation Specialist

Confidential

Responsibilities:

Performing localization testing and validation on automotive multimedia radios and clusters in US and Canada.
Executing linguistic Quality Analysis (VR testing, TTS tuning and proofreading), and reporting software bugs.
Developing and completing detail - oriented test cases, and maintaining standards, procedures, and guidelines to ensure consistent testing procedures.
Managing multilingual resources (creating glossaries, guidelines, style guides).
Addressing, tracking and resolving internal and external program issues by working closely with development team, headquarters-based in South Korea and US and Korean suppliers on progress, results and initiatives.

French Bilingual Quality Assurance

Confidential, Dearborn, MI

Responsibilities:

Responsible for monitoring call center operations for Confidential in Canada.
Ensured quality service, provided analytical and reporting skills.
Provided training to agent with quality guidelines; translating training material, translating technical documents, report out process validation to Confidential of Canada client.

French Bilingual Business Analyst

Confidential, Dearborn, MI

Responsibilities:

Provided customer service support to the dealership in Canada by obtaining, analyzing and verifying the accuracy of order information in a timely manner.
Initiated and/or implemented corrective action as needed in order to ensure that excellent standard of service and high level of customer satisfaction are maintained.

Senior Market Researcher

Confidential, Troy, MI

Responsibilities:

Involved in a variety of project types including market assessment, benchmarking, translation, customer satisfaction, customer strategy, market entry, reputation analysis and investment insights.

Bilingual Customer Care Advocate

Confidential, Rochester Hills, MI

Responsibilities:

Provided high quality, consultative customer service support to our client.
Used effective listening and probing skills to document, interpret, translate and identify customer needs or concerns.

Program Associate

Confidential, Bingham Farms, MI

Responsibilities:

Managed literacy programs (Buddy Program, Story Reader, Author’s visit, Parent Active in reading).
Generated monthly reports for each program, contributed to the development and implementation of education tools for the Buddy Program, managed communication between schools and volunteers, assisted with test administration, communicated the outcome and clarified it for parents when required.
Coordinated regular events for the Board of Directors, volunteers, and teachers.

Administrative Assistant

Confidential, Bingham Farms, MI

Responsibilities:

Coordinated events for groups from 15 to 200 people.
Handled mailing operations, membership information.

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