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Operations Manager Resume

Grand Rapids, MI

PROFESSIONAL SUMMARY

Proven information technology, operational and business management professional with over five years experience creating the corporate infrastructure to excel businesses. Skilled at development of company infrastructure, policies/procedures, marketing initiatives and all aspects of technological/telecommunications for small business. Seeking an opportunity with a growth oriented organization that values dedication, strong work ethic and diverse abilities in order to maximize mutual benefit.

Qualifications:

Operations Information Technology Human Resources

Telecommunications Customer Service Web Development

Marketing/Advertising Sales Forecasting Invoicing/Tracking

Experience:

11/05 to 04/09 Confidential,Grand Rapids, MI
Operations Manager
Confidential,Enterprises is an executive search firm that specializes in the contract furniture industry. We have recruited in several other industries including manufacturing, banking/finance, engineering and construction and office furniture. I was the company’s second employee and was placed in charge of everything that did not directly relate to recruiting.
Information Technology Specialist

  • Developed an in-house web based database system customized to the needs of the company. This system is built on XHTML, JavaScript, CSS, PHP and MySQL.
  • Managed the IT, telephone, fax and office top to bottom.
  • Built and wired in-house network from laying the CAT-5 wire, router configuration and TCP/IP network setup including DHCP. Set up an POP3/SMTP email server, FTP server, in-house Apache based website and Iwatsu proprietary phone system.
  • Provided help-desk support including application based and computer based support. This included application such as Microsoft Office (Outlook, Word, Excel, PowerPoint), Instant Messaging Software, Adobe Reader, Mozilla Firefox.

Human Resources Generalist

  • Wrote and placed advertisements for job opportunities on Monster, Career Builder and many niche recruiting sites.
  • Internet recruited qualified candidates for available openings with reputable companies.
  • Received, read, qualified/disqualified and responded to thousands of email resume applications.
  • Wrote the company Handbook and general policy guidelines.
  • Was instrumental in getting multiple benefits in place including the vacation plan, 401k/IRA retirement plan and Health Insurance including Medical and Dental coverage.
  • Performed all HR related duties including new hire interview and paperwork.

Administrative Manager

  • Performed all duties relating to the daily business operation.
  • Developed, standardized and maintained all the forms used across the business.
  • Managed one direct report administrative assistant who was in charge of answering the phones, data entry and special projects.

11/04 to 11/05,Confidential,Grand Rapids, MI
Owner

  • Started a successful computer repair/maintenance company based on affordable but quality computer work.
  • Developed a successful marketing and advertising strategies to develop sales and a steady flow of new business.
  • Worked with both individuals and companies serving all their information technology needs.
  • Developed several web sites.

01/04 to 02/05 Confidential, Grand Rapids, MI
Data Entry/ Network Troubleshooter

  • Maintained the data entry aspect of the CAP’s database software including the database administration.
  • Troubleshot various computer issues within the office.
  • Performed installations of the Windows Operating System

Summer 2002/2003 Confidential,Twin Lake, MI
Office Manager/2003

  • Participated as a member of the camps administrative team.
  • Duties included answering the phone, communicating with the council office on camp status in addition to much of the paperwork that needed to be done during the summer.
  • Was one of 10 people, out of 175 person staff, to be named ‘Staff Member of the Week’

Eaglequest Staff/2002

  • Taught valuable, life applicable, skills to young scouts with a team of other staff members.
  • Worked as a team to provide a coordinated approach to teaching boys a variety of skills.

Education:

  • Bachelors in Business Administration

Awards and Certifications:

  • Eagle Scout - Boy Scouts of America, March 17, 2004
  • Microsoft Certified Professional in Windows Professional and Server

Skills:

  • Typing speed with perfect accuracy is over 80 WPM

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