SUMMARY:

Providing 10 years progressive experience in International and Domestic Business relations, strong detail oriented work with a focus on meeting expectations, building better client relationships, professionalism and quality at the forefront. Exceptional attention to detail with proven interpersonal skills.A self - motivated leader that combines strategic and tactical thinking with strong qualifications in opportunity identification, patience in helping and training staff, and performance productivity to meet operating and financial goals. Proven skills in relation to consulting with subject matter experts, helping to meet budgets and resources, and maintaining a high level of proficiency.

EXPERTISE AREA:

• Structured
• Tactical Thinking
• Detailed
• Lead/Mentor
• Multi-tasking
• Cost efficient/Effective

TECHNICAL SKILLS:

• MS Office Suite, EPIC, Lotus Notes, Adobe, PeopleSoft, Kronos
• Successfully type at least 65 WPM, Concur Travel and Expense
• (novice) -SAP, SalesForce, Sharepoint, Visio, AS400

PROFESSIONAL EXPERIENCE:

Confidential, HOUSTON, TX

LOGISTICS ANALYST/ADMIN

Responsibilities:

• Execute and implement operational activities according to customer requests and management direction. To maximize the number of profitable moves handled and to keep costs to a minimum while maintaining a high quality level of service.
• Prepare or arrange documentation necessary for the proper handling of rail cars.
• Consistent and timely communications of shipment progress/movement, cost details, equipment related matters and issues to customers, vendors, and 3rd parties.
• Receive and screen phone calls to appropriate departments
• Work with ops analysts, accounting and Management to resolve, clarify and correct questioned or outstanding vendor and customer invoices.
• Execute and assist with monthly invoicing to clients based on pivot tables, spreadsheets, and reports.
• To participate as and when required in customer meetings. Liaise with the operational account managers, supervisors and sales on matters that affect commercial relationships.

Confidential, HOUSTON, TX

ADMINISTRATIVE ASSISTANT

Responsibilities:

• Responsible for secretarial and office work for Manager, Clinical Research Quality, Fellows Program, and/or designated Staff. Maintain electronic calendar and schedules appointments, and coordinate multiple schedules of attendees for meetings. Manage Pediatric Grand Rounds weekly conference.
• Organizes, manages, and prepares travel arrangements for Faculty (5) which includes Inpatient Medical Director and Behavioral Medicine Section Chief, and other designated Staff including hotel, transportation, and pre-payment of registration fees, etc. Prepares travel reimbursements, performs necessary calculations ensuring completeness and inclusion of all supporting paperwork, prior to submission for approval. Monitors the receipt of reimbursement verifying the amount of the check against the documentation.
• Efficiently coordinate internal and external meetings, conferences, and committee meetings. Organizes and provides logistical support for meetings/conferences according to department specifications, including booking rooms, catering, equipment, etc. Takes, prepares and distributes meeting minutes as required. Prepare poster and slide presentations as necessary.
• Receives, places and transfers calls using appropriate telephone etiquette; providing backup support for reception; Validate and/or enter time for Fellows or faculty into Kronos.
• Maintains and keeps current knowledge of institutional policies and procedures to assure compliance. These include, but are not limited to: travel policies, attendance, reimbursement, CME credits, and dispute resolution.
• Effectively process equipment service calls and follow-up. Order office supplies and prepare and maintain inventory. Prepare purchase requisitions, order forms, physical plant requests, print shop requests, etc. Complete the typing and/or processing of check requests, travel requests, print shop requests. And order forms/requisitions (i.e. ready for signature) within two days of request as observed by supervisor and evidenced by date of request.
• Order office supplies, maintain copier/printer/fax machines and maintenance
• Receive and screen phone calls to appropriate departments
• Coordinates functions including maintenance of timekeeping, physical plant, physical inventory, telephone network requests and space planning the department. Spends time with project coordination and related functions;

Confidential, HOUSTON, TX

LOGISTICS COORDINATOR /ADMIN

Responsibilities:

• Make an inventory of clients’ and travelers requirements; initiate and maintain contact with clients about on-going projects regarding travel arrangements and any queries that arise; coordinate all logistics arrangements for traveling office and field personnel.
• Efficiently tracked day-to-day workload/planning of logistics personnel and coordinate projects between team members; keep an overview of all project preparations, as well as ongoing and upcoming projects in liaison with the Operations department; liaise on a daily basis with Operations about the time required to make all logistical arrangements in order to mobilize our personnel safely and reduce client costs.
• Arrange the instruction of new personnel (including freelancers) regarding logistical requirements, insurance and journey management and working methods.
• Monitor and analyze the quality of services that suppliers provide, and coordinate with Logistics manager to take corrective actions where necessary.
• Be involved in all parts of the risk assessment for all jobs in line with International SOS and company processes and collect all information for submission to all relevant parties as per the processes.
• Maintain the certificates register (including training for surveyors and client specific offshore requirements); maintain vaccinations and passport validity in the LRDIS information systems ensuring up-to-date availability at all times. Carefully filed up to 500 documents weekly ensuring important information could be accessed without delay.
• Order office supplies, maintain copier/printer/fax machines and maintenance
• Receive and screen phone calls to appropriate departments
• Fulfill the applicable role responsibilities set forth in the LRED business process maps.
• Thoroughly reviewed and processed invoices/receipts for prompt payment through Finance
• Efficiently handled 24/7 on call support for employees/office staff; assist with new-hire inductions
• Conduct weekly meetings to ensure personnel directly reflect planning schedule and mobilizations
• Increase employee productivity by coaching and mentoring less-experienced personnel, and act as a team lead in absence of manager

Confidential, HOUSTON, TX

CLIENT SERVICES ADMINISTRATOR

Responsibilities:

• Directly involved in assuring that urgent auditing reports are submitted for review within timeframe; coordinate with Technical Review and auditors.
• Receive and screen phone calls to appropriate departments
• Flawlessly responded to all client queries liaising at all levels within LR Group worldwide and within clients business operations. Assist Sales/Marketing with presentations, inquiries, KPI’s, trainings, and promoting.
• Management of all customer business related issues including the appropriate intermediary communication with other departments within LRQA.
• Produce draft/final Certificates in accordance with defined targets working with all depts. as appropriate
• Accurately prepare and maintain customer information in on-line databases.