DIVISON OPERATIONS MANAGER Resume

SUMMARY

Over fourteen years with impressive success in the health - care sector, running company-wide operational functions and leading large scale projects, from inception to successful completion, while making/executing sound strategic decisions. Utilizes strong successful managerial experience in corporate operations. Establishes quality, safety and financial operational standards to produce positive impact on overall performance of the organization. Excellent leadership, organization, and people management abilities. Highlights in career include increasing department revenue by 33%, starting a program to develop mangers within the organization and implementing a program that increased revenue by $200,000.

AREAS OF IMPACT:

Business Development
Change Management
Strategic Planning & Leadership
Profit Growth
Executive Management
Operations Management

PROFESSIONAL EXPERIENCE:

DIVISON OPERATIONS MANAGER

Confidential

Responsibilities:

Sets challenging cross-functional goals that support the organizational goals and strategies
Started leadership program to develop staff to management positions
Integrated functional strategies, utilizing business expertise to reach financial and operational objectives
Researched and developed new strategies to achieve company goals and objectives - Deployed resources to reach financial forecast and business objectives
Developed plans for managing/retaining talent inside organization and for improving leadership strength
Developed operational functions essential for increasing firm’s productivity such as product promotion and placement - Evaluated and established standards and guideline that were to be followed by all production departments
Monitored company policies and developed new operational procedures for firm in order to increase efficiency
Managed and supervised multi-department (HIM, IVF, Supply Re-Order, Billing and Collections) operations on a daily basis
Directed areas with multiple functions together with division directors and department managers
Coordinated with human resources in forming and training a cross functional department

Flex manager

Confidential

Responsibilities:

Project manager for operational software (Brightree) implementation
Created a medical equipment upgrade program for existing patients that had a revenue increase of over $200,000
Provided training on new software and business processes
Responsible for supporting company training for insides sales, billing, reception, and medical records by conducting direct training and developing assessments that may be needed
Created and updated training manuals and department job processes
Covered for managers in supervising department as may be needed to cover for time off
Served as a backup resource to answer inquiries, run reports and trouble shoot for departments
Developed forms and creates reports in Centricity
Managed company social website

Consultant

Confidential

Responsibilities:

Improved business processes while backfilling existing management positions
Led all project based training on new implementations
Solved issues to create value, maximize growth and improve the business performance
Used business skills to provide objective advice, expertise and specialist skills
Focused on the strategy, structure, management and operations
Identified options and suggest recommendations for change, as well as helping with additional resources to implement solutions

DME manager

Confidential

Responsibilities:

Increased department revenue by 33%
Team lead for operational software (Centricity) implementation
Managed Medical Equipment Inventory for 28 locations
Ran workshops to educate patients on PAP (Positive Airway Pressure) machines
Managed every aspect and have complete accountability of P&L responsibilities including net revenue, COGS, A/R, and gross profit
Set-up an average of 50 patients a month with PAP machines
Managed compliance calls and supply reorders for 2,500 patients
Applied and controlled health department licenses
Administered Facebook and Twitter sites
Implemented automated calling system

OFFICE MANAGER

Confidential

Responsibilities:

Managed staff
Implement new office procedures
Take minutes for executive meetings
Proof read documents
Act as a liaison between the legal team and president

Executive chefs admin assistant

Confidential

Responsibilities:

Managed staff of 150
Directed all human resource issues
Organized executive chef's expense reports
Composed food costs and customer service reports for the food and beverage
Act as a liaison between the executive chef, hotel director and staff captain

EXECUTIVE ASSISTANT

Confidential

Responsibilities:

Managed staff
Took minutes for executive meetings
Proof read personal and business leases
Assisted with personal and business financial reports with Quickbooks and Excel
Answered executive phones
Created and managed marketing items and inventory
Created and delivered sales presentations and demonstrations to maximize sales performance with PowerPoint

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