Confidential
Change Management and Training Lead 
March 2008- PRESENT

• Provided multiple services as the leader of the change management and training team for the District of Columbia’s Procurement Automated Support System (PASS) Upgrade project (which includes Ariba modules of Buyer, Invoicing, Category Management, Sourcing etc.)
• Managed and participated in the successful courseware development, online (CBT) using Global Knowledge’s OnDemand Personal Navigator, Web, forum based and classroom training
• Managed/developed webex and classroom training for the DC government workforce
• Managed the issuance of government wide bulletins via email, newsletters and wiki pages

Confidential Allied Waste, AZ
End User Training and Development 
March 2007- March 2008

• Assisted in the development and delivery of training courses for end users of the ePro (Ariba) software
• Assisted in analyzing software configuration to improve adherence to business requirements
• Conducted training, one on one coaching and help desk support around the United States
• Developed curriculum and classroom presentations
• Provided clear end user communication of the company’s vision and also developed documents and intranet FAQ’s for ongoing system support

June 2006- February 2007
This time taken off for sabbatical

Confidential, MN
Functional Specialist 
October 2005 – June 2006

• Participated in a full-scale upgrade to an existing system, which required quick on-boarding and comprehension of existing system
• Serve as the liaison between the business and the Ecommerce project team in assisting to identify, understand, report, document, assemble, and translate business needs into functional and technical requirements documents
• Participated in business and system requirements gathering, analysis and documentation
• Supported code, unit, regression, and integration testing including documentation process using Test Director to document issues
• Responsible for managing smaller projects and segments of larger projects

Confidential
Deployment Specialist 
January 2005 - April 2005

• Managed a hands-on Ariba Buyer field training project for end users
• Attended in-depth conceptual training at Cummins Ariba implementation
• Provided training to national locations in usage of Ariba system
• Planed to devise entry of complex contracts and services into Buyer without the use of additional Ariba modules (Contract Workbench and Category Management)
• Provided training in entering all indirect commodities at Midwestern locations
• Analyzed specific business cases including contracts and utility operations in order to devise appropriate entry of purchase requests
• Provided testing support of purchase order change process

Confidential
Training
September 2004

• Managed hands-on Ariba interface and workflow training project for technical developers
• Developed and executed training plan for technical support team including integration events (development in TIBCO and File Channel), developing custom reports and business rule development (use of javascript)
• Also lead error troubleshooting as a feature of the training

Confidential, Bloomington, MN
Supplier Enablement Manager 
September 2002 to September 2003

• Participated in the creation and maintenance of the supplier network portion of a new eProcurment system
• Established and managed overall supplier communications plan and infrastructure including fulfillment of expected requirements, ACSN registration, catalog format, developed punch-out specifications, and provided examples of catalogs
• Created and managed the supplier enablement process
• Developed documents to support as-is and to-be processes
• Developed test cases and plans to prove stability and functionality of system
• Participated in the organization of a Supplier Summit to communicate to identified suppliers the expected requirements for registering on the ACSN, catalog format, punch out specifications, and provided examples of catalogs
• Mentored and trained new Enablement Manager and received positive reviews for the successful knowledge transfer
• Solved related technical and political issues inherent in such a large, complex business and technology integration effort
• Managed the completion of deliverables of over 1,100 suppliers, enabling invoicing and PCard functionality.
• Created reports for internal buyers and external suppliers to provide up to the minute reporting of system use and company purchases
• Supported individual and ghost PCards implementation including pre-configuration communication and preparation, configure control data and system settings, outbound PCard Settings, inbound control settings for reconciliation, supplier integration with specific cards (Visa and Master cards), financial institution integration with several international banking establishments in the US and Canada, exception handling processes, testing, implementation and documentation
• Managed the completion of over 3,000 test cases to support the implementation effort

Confidential, Somerset NJ

Ariba Analyst / Developer 
February 2002 to August 2002

• Drove an ePurchasing maintenance and upgrade project for Schering Plough
• Worked as Analyst and Developer for the Strategic Internet/E-Commerce Infrastructure team to upgrade version of Ariba software and troubleshoot reported problems
• Participated in daily Executive reviews of project implementation progress, being assigned problems to correct and test
• Chaired review sessions with the core team and business owners to validate all business rules to be developed
• Trained current employees to support catalog enablement
• Used AML and java code to make required modifications to the Ariba “vanilla” buyer
• Developed AML code to customize out-of-the-box Ariba screens

Confidential, St Paul, MN
Technical and Business Trainer 
January 2002

• Participated in a hands-on Ariba interface and workflow training project for technical developers; business application
• Acted as Project Trainer responsible for training the business and technical team supporting the Ariba project at 3M
• Developed extensive technical and functional training and texts, testing and evaluation documents to support the process in areas required by the team including configuration and operations, user interface customization, internet catalog functionality, understanding the integration even process, permissions/roles administration, ACSN Functionality, PCard Functionality and Logs and Messages, business rules
• Stayed an additional week after training to coach/mentor an internal group of managers and developers to provide a successful knowledge transfer that did not occur with the original contracting firm

Education

• Computer Sciences,
• Project Management,
• Time Management Course

Technical Skills

• Tibco Message Broker
• Tibco Repository
• Tibco Rendezvous

Other Solutions

• Ariba Suite of Modules 8.2
• SQL

• SQL

Development Tools

• HTML
• JavaScript

Report Packages

• Crystal Reports
• Quality Center

• Microsoft Access 2007
• Microsoft SQL Server 7
• WebLogic Server
• OnDemand