Driver Resume Farmington, CT - Hire IT People

Summary of Skills

Proficient in Microsoft Office.
Four years experience in the Insurance industry.
Excellent written and oral communication skills.
Self-starter, quick study, and excellent problem solving skills.
Experienced in repair and maintenance of computer hardware.

Work Experience

Driver
2011 to Present
a Confidential, Farmington, CT

iBAAG (intranet Benefits At A Glance) Analyst
2007 to 2009
Confidential, Hartford, CT
Implemented cases on applicable systems; test system benefits; serve as a technical resource to business partners and co-workers; develop and improve existing processes and tools.Extracted data from Benefit Summaries in Adobe and/or Microsoft Excel format, transplanted that data into Microsoft Word documents and uploaded them to intranet for customer perusal. Often worked with internal customers to resolve benefit issues, and ensure deadlines were met or exceeded.

Performance judged by monthly quality metric: exceeded that metric 90% of the year, typically exceeding the departmental average.
Worked closely with management to streamline departmental processes.
Trained on multiple plan and product types, based on successful past performance.
Received Quality Excellence award for the month of August 2008.

Freelance Columnist
2005 to 2010
Confidential, Hartford, CT
Author of the monthly column, Pixel Nation, and the Pixel Nation blog. Responsibilities include deciding column topics, obtaining press assets, meeting deadlines, and initiating and maintaining relationships with some of the largest game studios and public relations firms in the world.

Column has been featured as the cover story in several issues of the Hartford Advocate.
Wrote a featured piece on the online phenomenon Second Life for the Hartford Courant’s magazine, CT Slant.

Office Assistant
2005 to 2006
Confidential, Bloomfield, CT
Part time job while attending University of Hartford. I was in charge of filling and shipping customer requests for literature and product samples. Also, I assisted with office responsibilities, such as reorganizing the filing system, maintaining stock of product samples, error checking financial records, and updating customer databases.

Customer Service Representative
2003 to 2004
Confidential, Bristol, CT
Serviced customers in the Flexible Spending Department of Cigna Insurance, providing technical support on IRS Flexible Spending Plans, as well as processing claims.

Devised a system using Microsoft Excel to keep records of customer issues and actions taken to resolve them.
Devised and suggested a method of automating paper processes to aid with slow response times to customers. Awarded for showing initiative and aiding in improvement of company protocols.

Customer Service Representative
1999 to 2002
BankBoston/Sovereign Bank, Greater Hartford, CT
Summer Job while in college. Responsibilities included handling large amounts of cash on a daily basis, processing ATM and Night Drop deposits, customer service, and maintaining an in-depth knowledge of their proprietary software system.

Education

Bachelor of Arts, Communications; Focus on Mass Media
Confidential, Bloomfield, CT. Graduated Cum Laude.

Honors and Achievements

Dean’s List: Fall 2006.
Received a grant for participation in the 2005-2006 Honors Fellowship program.
Member and Treasurer of the local chapter of Lambda Pi Eta, the national communication honors society.
Research papers published in two campus journals, and presented at the 2006 Undergraduate Research and Creative Colloquium.

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