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Regional Account Manager Resume



Currently seeking a sales position within the 9 - 1-1 public safety industry with a growing and innovative company; I am looking for a work environment where I am faced with new and challenging tasks where I can apply the skills and experience that I have obtained throughout my career.


Territory Management *Presentations & Proposals New Account Development *Closing Strategies Relationship Building *Lead Qualification


  • Windows Server Proprietary Positron IWS Equipment TCP/IP/DNS/ RTP/MSRP Protocol analyzer
  • SQL Database backup/restore Network Infrastructure Network Administration Multicast LAN/WANPDC/Domain Tree Structure Active Directory Security Windows network architecture Confidential /Configurationsi3/ NG911/ SIP /RFAI VoIP


Regional Account Manager

Confidential, TX


  • Responsible for Next Generation 9-1-1 Public Safety sales and account management for the Confidential including Texas, Oklahoma, Kansas, Missouri, Illinois and Indiana.
  • Obtained 100% of sales quota as an Account Manager in year 1.
  • On target for 100% quota for year 2.
  • Prospected new business opportunity via cold calling, social media, and trade shows within the given territories. Played key role in several new Channel / Reseller partner opportunities.
  • Led many internal discussions with Product and QA teams on product delivery milestones and product performance measures.
  • Managed all client relationships being the first point of contact pre and post sale.


Sales Engineer/Solutions Architect


  • I routinely performed PSAP site visits with Confidential Regional Account Managers to offer technical pre sales support.
  • Collected all of the technical data needed in order to fully engineer a solution.
  • Engineered Public Safety solutions based on; network bandwidth, solution size, plan for growth etc.
  • Led team calls with sales support to walk teams through the design and technical aspects of the sale.
  • Played a key technical role in regional RFP, RFQ responses, as well as due diligent meetings pre RFP with PSAP personnel.
  • Attended daily team conference calls with product management to ensure product roadmap and product knowledge were kept current.
  • Identified as the technical resource for regional account managers, project managers, and training representatives within Confidential .


Technical Project Manager


  • As Technical Project Manager within the project management office I managed key Confidential 9-1-1 projects for the State of Texas.
  • Ensured that projects with Confidential & Confidential ’s Public Safety group were handled efficiently.
  • Initiated project kick off meetings; weekly reoccurring conference calls to ensure project deliverables are met.
  • Assisted the Business Development Group (BDG) to increase mD exposure for potential new clients for Confidential and Confidential systems.
  • Attended important sales meetings with customers due industry network experience.
  • Managed projects, supported sales teams and helped staff understand next generation 9-1-1.

Confidential, Arlington, TX

Technical Operations Specialist


  • Provided key technical expertise for the Confidential 911 program. Assisted with creation of new technical team for 24/7 tier 1 and tier 2, 911 support services.
  • Involved with new employee hiring process.
  • Provided highly technical maintenance and support services on Confidential 9-1-1 VoIP solutions.
  • Created LAB environment used for testing of critical communications equipment.
  • Guided/ produced technical training procedures and configurations.
  • Assisted the Confidential 9-1-1 operations team with budget, new technologies/products and planning; management of technical team tasks.
  • Built relationships with other regional 9-1-1 programs and single entities to suggest hosted solutions from Confidential
  • Directed meetings with potential clients to review technical and operational opportunities.
  • Provided guidance for Confidential 9-1-1 selection and RFP responses internally and externally for new vendor sales selections.
  • Subject Matter Expert (SME) to the Commission on State Emergency Communications (CSEC) on the Intrado Viper ANI/ALI soft switch.
  • Hosted quarterly Intrado Texas users group meetings. Intrado System’s certification received.
  • Worked with Confidential and Confidential on technical committees continually assisting and providing feedback for Confidential 9-1-1 standards.

Confidential, Longmont, CO

Field Implementation /Level II Support


  • Deployed high profile project configurations and designs.
  • Assisted in the engineering and planning of integration schemes with Positron equipment to 3rd party Confidential . Provide technical support to customers, Positron‘s technical customer service group, project - product management and sales teams.
  • Technical advisor to internal sales staff on product upgrades, enhancements and integrations to new and existing clients, attended new sales meetings as well as project kickoff meetings.
  • Lead onsite technical training to PSAP supervisors and communication managers as needed.

Confidential, Richardson, TX

Field Engineer, Site Team Lead


  • A part of North America Field Operations team that managed and supported all DMS products and proprietary transport equipment product lines.
  • Project management, organizing - scheduling job personnel and reviewing project timelines to stay within budget.
  • Manage and document installation team’s time sheet weekly.
  • Provide direct oversight during project implementation, testing and turn-up.
  • Reviewed technical documents that meet FCC/ BELL standards;
  • Attended weekly project review calls with internal Nortel staff (Engineers, product managers and network technicians)
  • Conducted final job walkthrough and acceptance test signoff with the customer. Technical responsibilities include;
  • Implemented, tested and configured Nortel DMS switching product line, Nortel BSN transport line such as Shasta, Optera Metro, BCM, OC 192, and most other Nortel carrier and SONET based network equipment.
  • Participated in the installation and design of a 4-node SONET fiber ring for the City of Lubbock, TX Gov. Center.
  • Received numerous certifications within the Nortel portfolio; awarded 0/0 quality audit and employee award.

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