Career Objectives

Seeking employment within an administrative and or management industry, long-term.

Work History

Oct 2010 - Dec 2011Confidential - Wichita Falls, Texas
Store Manager
Supervised and coordinates activities of eight cashiers, and stockers, order products for the entire store, scheduled breaks, and lunch. Listen and solve customer’s complaints, back - up cashier. Train workers on store policies and procedures. Assigns merchandise, supplies and equipment. Received merchandise; perform inventory on all merchandise and stock merchandise. Process store deposit and maintain accountability of funds.

Apr 4, 2009 - Oct 2010 Confidential - Wichita Falls, Texas
Assistance Store Manager
Supervised and coordinates activities of eight cashiers, order products for the entire store, scheduled breaks, and lunch. Listen and solve customer’s complaints, back - up cashier. Train workers on store policies and procedures. Assigns merchandise, supplies and equipment. Received merchandise; perform inventory on all merchandise and stock merchandise. Process store deposit and maintain accountability of funds.

Jan 2009 - Feb 2009 Confidential
Customer Service Rep.
Trained and handled customer’s banking issues, approved overdrafts on accounts.

Apr 18, 2000 - May 02, 2008
Confidential - Wichita Falls, Texas
Floor Manager/Quality Assurance Manager
Managed 15 to 18 personnel, took escalated calls from customers, made adjustments to accounts that benefited the company and the customer, reviewed accounts daily, conducted training of employees, assisted other teams during their managers absence, completed monthly and yearly evaluations, listen, reviewed and evaluated calls for quality purposes and attended quarterly business meeting.

May 01, 1999 - Apr 17, 2000
Confidential - Lawton, Oklahoma
Seasonal Dept Manager
Supervised 4 personal, stock merchandise, ordered product for lawn and garden, seasonal item for customers; schedule breaks, lunch and vacations. Listen and solved customer complaints; back-up cashier

Jul 01, 1998 - May 01, 1999
Confidential - Lawton, Oklahoma
Customer Service Dept. Supervisor
Supervises and coordinates activities of six cashiers engaged in household department of retail store. Performs cashiering and other clerical duties to relieve subordinates during peak periods. Train worker in store policies, department procedures and job duties. Assigns merchandise, supplies and equipment. Listen and solves customer complaints.

Jan 05, 1998 - Jun 30, 1998
Confidential - Lawton, Oklahoma
Telemarketing Sale Rep
Created phoned sales; assisted customers in purchasing new telephone service and enhancing AT&T services. Solicits sales from other top-notch companies increasing their sales and explaining benefits and opportunities.

Jul 05, 1997 - Oct 28, 1997
Confidential - Lawton, Oklahoma
Telemarketing Sales Rep
Solicits telephones sales for multiple companies including Sears and World Communications increasing their sale volumes. Assisted and trained workers on company policies, procedures and job duties

Jan 05, 1997 - Jun 29, 1997
Confidential - Lawton, Oklahoma
Customer Service
Operated hot and cold salad bars. Prepared food for the cooks and other personnel.

Oct 16, 1983 - Jul 15, 1993
Confidential - Georgia
Finance Sergeant
Entered and processed financial data on military payroll accounts in support of documentation. Supervised over 20 personnel. Audited accounts for military in accordance with U.S Army rules and regulations.

Education

Confidential
Education Level: 2 years college, technical or vocational school
Graduated: No

Oct 1999 - Dec 1999
Confidential - Wichita Falls, Texas
Education Level: 1 year college, technical or vocational school
Major: Technical Customer Service Rep
Graduated: Yes

Jan 1983 - Mar 1983
Confidential - Ft Benjamin Harrison, Indiana
Education Level: 1 year college, technical or vocational school
Major: Military Finance Course
Graduated: Yes

Confidential
Education Level: High School Diploma/GED
Graduated: Yes

Occupational Experience

Administrative Services Managers ( 20 yrs 0 mos )
Compensation and Benefits Managers ( 20 yrs 0 mos )
Managers, All Other ( 20 yrs 0 mos )
Business Operations Specialists, All Other ( 15 yrs 0 mos )
Financial Specialists, All Other ( 20 yrs 0 mos )
Computer Support Specialists ( 10 yrs 0 mos )
Cashiers ( 15 yrs 0 mos )
Retail Salespersons ( 15 yrs 0 mos )
Telemarketers ( 5 yrs 0 mos )
First-Line Supervisors, Customer Service ( 20 yrs 0 mos )
First-Line Supervisors, Administrative Support ( 20 yrs 0 mos )
Payroll and Timekeeping Clerks ( 20 yrs 0 mos )

Computer Skills

Typing Speed: 40 Words Per Minute

• Apple or Macintosh Computers
• Database Software (Oracle, Access, etc)
• Email Software (Outlook, Thunderbird, etc)
• Peripheral Devices (Scanners, Printers, etc)
• Personal Computers
• Presentation Software (PowerPoint, Flash, etc)
• Word Processing Software (Word, WordPerfect, etc)

Additional Computer Skills:
Daily input of employees performances. Processed credit evaluations and adjustments to customer\'s account.

Language Skills

English - Excellent ( Read Write Speak )

Driver\'s License

Class C - Standard Driver\'s License