Summary
15 Years experienced Process Engineer with focus on Telecommunications, Network Infrastructure and Database Management, including 5 years of experience in a Management Capacity. I provide knowledge of both technology and business operations to a company’s process of interoperability between multiple manufactures and vendors to improve efficiency and ease of doing business towards overall success of projects and day to day maintenance.

Team Leader and Self-Managed, I prefer to direct and drive team members thru delegation of authority and responsibility to complete projects. This generates self-worth within the team and personal drive to complete with high morale, commitment and success. As a Leader I build loyalty to team members by creating a mutual foundation of Respect and Honesty.

My skills encompass both technology and business to provide a complete picture of operations:
C/C++, Java, PL/SQL, Oracle, Linux/Unix, TCP/IP, ACLs, Firewalls, VMware, Pearl, Bash, Exchange…
CapEx/OpEx, ROI, TCO, Microsoft CRM, TigerPaw, SalesForce.Com, Business Design, Operations…
Metrics, Statistical Analysis, Mathematics, Financial Accounting, Request for Purchase, Request for
Information, Project Management and Technical Leadership/Strategic Leadership

I possess the necessary self-motivation to adapt and improve these skills on an on-going basis to insure success in any role, vertical or position with minimal to no guidance or management overhead. This strong work ethic provides the foundation to be a problem solver, with success under pressure or thru proper proactive planning and project management.

Comfortable managing and creating relationships between company and vendors, carriers, supplies and other outsourced contracted companies to insure best practice and cost controls.
Experience technical and professional documentation skills for operations, processes and implementation of Database, Network, IT and Telecommunication Technologies

I look forward to the next challenge and opportunity within my professional career. My next goal is to expand on my leadership skills and project/budget/team management capabilities to create and improve business processes and efficiency of systems.

Professional Experience

US Business Development for Avaya Networking Solutions at 
Confidential | Von Karman Avenue Irvine, CA 
January 2010 – May 2012 (2 years 5 months)

• Development of Logic/Process/Provisioning rules for Design Tools which used "Sales" input and outputted a technical design, BOM and Cost.
• Provide Sales, Technical and Process support to New Channel/Vendor on-boarding.
• Provide Field support to Account Managers, Sales Engineers and End-User Clients on Processes, Products, Services and Back Office Operations.
• Field Account Executive Sales for the Western Region (11 States, 20 Channels and 150+ Clients).
• Engineered and Design logic and processes for Enterprise Configuration Data (ECD) to support all NPI and Updates released over the last three years for improved reseller and revenue generation.
• Cross-Product support for Avaya Solution Designer (ASD) to support heritage Nortel products for both sales engineering and price mode for improve adoption.
• Provide a bridge between Account Executives/Sales Engineers and Product Line Managers to develop a new pricing model with a SAP Database for Global Market support, within 90 days of inception.
• Management of On-Boarding programs for new Resellers (Data Fast Start, EC Tools, Clarify):
• Automated the processes to 3 steps from 12, increased authorized channel by 5% in 6 months
• Legal and Technical writing for our Process and Products (about 125 pages written within 6 months)
  

Territory Account Executive at 
Confidential | Las Vegas, NV 
August 2008 - January 2010 (1 year 6 months)

• Nortel Networks was Sold to Avaya Inc.
• Account Executive providing direct relationship between Customer and Channel/Partner/Vendors.
• Provided presentations, day to day and event driven current technology and solutions to customers from Nortel, Cost Benefits of upgrades and re-investment within the product line and work as a customer advocate for Channel/Partner/Vendor relations including but not limited to design, costing, education and implementation.
• Managed multiple client verticals within the state of Hawaii, California and Nevada.
• Provide specific CapEx/OpEx for Hospitality, Healthcare, Education, Municipal, City and County Government.
• Net Sales for 2009 (1st Half): 1.5 Million / Net Sales for 2009 (2nd Half): 1.8 Million
• Provide Cost Benefit Analysis and Risk-Mitigation for existing customers on technology decisions.
• Provide Technical Support between End-Customers, Channels and Nortel as a means of stream lining
• Subject Matter Expert on Telecommunications and Network Communications.
• Weekly Reporting and Database documentation on opportunity forecasting within MS-CRM.

Director of Sales Engineering at 
Confidential | Washington Boulevard Culver City, CA 
November 2003 -August 2008 (4 years 10 months)

• Scottel Voice and Data was Sold to BlackBox Network Solutions.
• Account Executive driving Telecommunication CPE Sales and Annual Maintenance contacts.
• Net Sales for 2006: 3.7 million, 2007: 3.8 million, 2008: 3.6 million
• Engage Customers; research necessary details and dependencies, creatively design solutions for the customer to meet those needs, configure and price those solutions and prepare and present presentations to the customer.
• Primary contract negotiator for 3rd party vendor relations: AVST, Upstream Works, Bodgen, Valcom, Transition Networks, Adtran, Kentrox, Ixia and Subcontractors.
• Determined product viability within market, customer based and ability to resell with profit.
• Insure NDA Agreements and Vendor relationships T&Cs were within operational capability.
• Authority and Responsibility for 6 Sales Engineers
• Review, Approve and confirm Designs, Profitability and Professional Services for all bids.
• Read, Review and Response to Request for Purchases (RFP) / Request for Information (RFI)
• Created a Web Base “QuoteBuilder” tool which provide Material, Labor and 3rd party attached products within a single webpage. This allowed all Sales Engineers and Account Executives to produce a Solution of Mix manufacture products within a single interface and insure all proposals contained all dependent materials thru Automation.
• Increase productive 70% in ability to generate Bids
• Reduced the number of incomplete/invalid bids by 33%.
• Generated consistent and accurate quotes connected directly into the CRM and Order Management
• Accurate Forecasting, simplified OM and direct tracking from Quote thru Project to completion.
• Increased revenues by 9% based on overhead reduction and reduced installation labor.
• Deployed Project Plan Template which tracked Hours, Material, Costs and Invoicing/Payments to insure all jobs were controlled and manageable proactively.
• Semester conferences to review current Technologies, Products, Processes and Market Status

University NOC / Teaching Assistant at 
Confidential, San Luis Obispo | Grand Avenue San Luis Obispo, CA
June 2000 -September 2003 (3 years 4 months)

• Provide Maintenance/Troubleshooting and Design for Network backbone between University and individual Colleges as well as access to Centralized Services (Servers/WAN/DNS/DHCP/AD/Etc...)
• Maintain Cisco Network: 16 3640 Routers, 16 2800XL Switches, 8 LightSpeed 1010, 4 6509 Chassis.
• Provide Teaching Assistance for two professors specific to Networking.
• The Lab contained additional Cisco Network Equipment and an Ixia 1600 Chassis and 2 SmartBits 2000 Chassis for network performance testing.
• Job duties are making and administrating labs for Networks I and II classes
• Documentation of Labs, IOS changes and configs, as well as software deployment.
• 4 Labs per Quarter, 32 Students per Lab, 128 students total per Quarter.
• 9 Lab Assignments per class, each designed to incorporate the theoretical material covered in Lecture with an operational and deployment component. (Real-World vs. Academics)
• I personal written 5 of the 9 labs within the curriculum. Labs are available on request.

Assistant Technical Director for CalPoly Little Theater at 
Confidential, San Luis Obispo | Grand Avenue San Luis Obispo, CA
June 2000 -September 2003 (3 years 4 months)

• Primary Benefit of this position: Live Performance require perfection of execution: no excuses, delegation or quick talk can resolve the lack of proper planning and dereliction of duty.
• Provide Day to Day operations, Stage management and instructions to Stage Hands and Technical Staff (between 2 to 10 people depending on performance).
• Insure all aspects of the Live performance are on-scheduled and plan based on queues, timing and direction.
• Managing the Load-In/Load-Out of an Incoming performer and their stage equipment
• Providing technical expertise on Queue-to-Queue, Stage Lighting Hanging and Aiming.
• Providing Rigging, Stage Pipes, Fly-ins and other stage effects within production and rehearsal.
• Safety coordinator for Crew and Hands
• Stage Manager for productions and events, responsible for the performance from start to finish.
• Preform Theater upgrades to Dimmer System, Audio Systems, Networks, Power Plant (110VAC, 220VAC and -48VDC)
• Preform Construction improvements to Stage and House: New Stage Floor, Rigging Post, Cable Plant and communications system.

Call Center Supervisor at 
Confidential |Fiero Lane, San Luis Obispo, CA,
January 1998 -December 1999 (2 years)

• Management of 7 to 12 Customer Server Reps Level I and Level II during a 8 hours shift in a call center environment. Provide Scheduling information for reps, assistance with customer who needed to be transferred to a person of authority, create and enforce procedures and insure call volume and staffing provided a maximum of 2 min hold time. Quality Assurance and Training were also part of the position.
• Setting up new accounts and answering billing questions Handle customer payments of cash, check and credit card. Filling, sorting, and organization of Request For Actions, internal paper trail. Design and maintain the Request For Actions document. Design and maintain Time Sheet in Excel to minimize user error in addition and simplify Payroll.

Education

Confidential-San Luis Obispo
1 Grand Avenue San Luis Obispo, CA 93407
Bachelor of Science (B.S.), Computer Engineer/Computer Science
1997 -2003 | Grade: 3.79/4.0 
Activities and Societies:

• IEEE and AMC
• Cal Poly Little Theater Assistant Technical Director
• Teaching Assistant for Dr. Hugh Smith for 2 Years
• University NOC

Course:

• Systems Programming (CSC 357)
• Introduction to Operating Systems (CSC 453)
• Design and Analysis of Algorithms (CSC 349)
• Advanced Computer Networks (CPE 465)
• Computer Networks: Research Topics (CPE 564)
• Database Modeling, Design and Implementation (CPE 366)
• Great Books III (ENGL 253)
• Introduction to Shakespeare (ENGL 339)
• British Literature in the Age of the Renaissance: 1485-1660 (ENGL 331)

Affiliations
September 2002 – Present AMC Member 
February 2002 – Present IEEE Member

Skills

• Avaya
• Unified Communications
• VoIP
• Telecommunications
• SIP
• Sales Engineering
• Call Center 
• MPLS
• Troubleshooting
• Nortel
• Oracle SQL
• SAP BI
• Perl Script
• C/C++ STL
• TCP/IP
• Firewalls
• Linux System
• Administration
• Windows Server
• Bash
• Java
• Business Process
• Improvement
• Business Design
• Operations Management
• IT Operations
• Salesforce.com
• TigerPaw
• Microsoft CRM
• Microsoft Office
• Mathematical
• Programming
• Statistical Modeling
• Financial Accounting
• IP VPN
• H.323
• Team Leadership
• Technical Leadership
• Strategic Leadership
• Account Executives
• National Account
• Experience
• Channel Sales
• Wireless Networking
• Network Programming
• Network Administration
• Video Conferencing
• Acting
• Technical Writing
• Stage Lighting
• Stage Management
• Always Be Closing (ABC)
• Attention, Interest,
• Decision, Action (AIDA)