EXECUTIVE SUMMARY

A Senior Executive, who functions as a Thought Leader, Subject Matter Expert and Visionary to complex business environments. Directed, managed and have been instrumental in orchestrating “state of the art” technologies, processes, and appropriate protocols that have yielded significant increases in productivity while reducing internal costs. Other key aspects include; developing the professional staff through strong coaching and mentoring techniques, developing appropriate communication strategies across the enterprise, building and reinforcing executive relationships, proactively addressing the noted deficiencies and creating comprehensive solutions and alternatives.

Specific activities have included, but are not limited to the overall delivery of System Applications, CRM, Service Level Agreement Development, Long Range Strategic Planning, Onboarding Techniques, 360 Feedback, Talent Acquisition, Outsourcing, Executive Coaching, Succession Planning, Engagement Management, Pre-Consultative Sales, Change Management Processes, Application Deployment, RFP and RFI Preparation and Analysis, ROI, Clinical and Business Process Improvement, HIPAA Regulatory Compliance, Project Management, Risk Analysis and Mitigation Processes, Facilitation and Resolution Processes and Executive Level Presentations.

Senior Vice President, Business Development and Client Services 2009 to 2010
(Confidential)

• Developed the required “Proof of Concept” approach (approximately $2MM) which lead to a successful implementation for all service offerings.
• Developed the overall strategy for client delivery and utilization of the proprietary methodology and approach across multiple industry verticals.
• Created detailed processes and procedures that complimented the organization’s need and desire for the appropriate skill sets regarding talent acquisition.
• Created the internal “intellectual property” which included a series of; workflows, swim lanes, comparative risk tables, GAP Analysis, Succession Planning Methods, and hierarchical information maps.
• Built the internal delivery team and worked closely with the EVP of Market Acquisitions and Workforce Solutions.

Independent Consulting, Confidential 2007-2009

• Provided the required leadership for diverse Information Services Departments utilizing best practices, modeling techniques, and delivery metrics.
• Provided Implementation Services to multi-hospital environments that included; strategic direction and operations, annual objectives, budgets, staff management and productivity, contract delivery, and cost containment
• Provided the required leadership and guidance within environments of chaos and provided appropriate levels of Governance in order to refine communications between the Executive Suite and the various service level Departments.
• Administered the coordination and implementation of procedural issues for the client’s Mission Critical Systems.

• Provided executive IS leadership at Kaiser-Permanente while engaged as the Senior Manager. Key areas of focus included the overall management of the assigned project team, establishing a self-sustaining Project Management Office, creating performance metrics, developing predictive employee modeling in order to meet and sustain the deployment of the simultaneous EPIC application rollout across 12 hospital facilities in Southern California.
• Created and executed 52 deliverables for Kaiser Permanente, which included, Long Term Support Strategies, Application rollout and implementation standards, User Groups Charter and Governance Model, Long Range Systems Planning Techniques, IT Project Strategies, IT Project Metrics and Reporting, Client Toolkits for Deployment, Informatics and Analytics Modeling.
• Evaluated and streamlined project criteria which yielded a $15 million dollar savings annually.
• Long Term Strategies – developed tactical plans for application rollouts, IT structure, and reporting metrics, which included implementation of Balanced Scorecards.
• Application Rollout and Implementation Standards – implemented specific requirements for testing, change management, release management, PMO standards and Executive Reporting. User Group Charter and Governance Model – created and successfully implemented the appropriate protocols within the IT infrastructure and Info structure.
• IT Project Strategies – implemented appropriate standards and procedures within the IT Department to effectively utilize human and capital resources.
• IT Project Metrics and Reporting – directed and established appropriate IT Project Metrics regarding performance service delivery.
• Client Toolkits – enhanced the overall delivery and user satisfaction through a collaborative process by deploying informatics and analytical methods.

(Regional CIO), Confidential 2003 – 2006
Managed Services Division-Outsourcing and Client Performance

• Assessed the overall delivery of services to the four (4) assigned Healthcare providers and addressed the noted concerns and issues as presented by the various Executive Leadership Teams.
• Prepared, orchestrated and implemented a variety of system strategic plans that had a direct impact on the client’s bottom line performance.
• Orchestrated a significant financial turnaround moving the revenue from an annual loss of $865K to a $565K annual profitwithin an eighteen month period.
• Developed processes adopted by Siemens Medical Solutions as a “best practice”.
• Served as a key thought leader and subject matter expert in order to coordinate IT and business functions, which yielded total optimization for all internal resources.
• Developed and implemented needed Governance models for multiple healthcare facilities.

Advisory Executive, Confidential 1999-2003

• Designed and constructed the healthcare delivery model as part of CSC’s internal strategic initiatives.
• Managed an internal Information Services Staff consisting of 120 professionals that were responsible for all automated applications to the current outsourcing clients.
• Managed the $44MM CSC internal ERP (SAP) implementation
• Guided delivery options, proposal development and client support for multiple service verticals: Finance, Healthcare, Aerospace, Chemical and Gas.
• Created, directed and implemented the internal IT Long Range Strategic Plan for 160 client based entities utilizing the prescribed system approach and completed the deployment within the stated timeframe and budget parameters.
• Provided the required leadership for the internal SEI/CMM initiative.
• Evaluated various CRM models and recommended the approach that should be followed in conjunction with the internal ERP competency center.

EDUCATION

B.S. Administrative Management, B.A. Psychology

M. A. - Organization Management and Leadership Development