- Impassioned, technically inclined, self - motivated, standing above the rest, very organized, team worker with a strong devotion to time management skills.
- A utmost devotion to customer service, possessing over ten years of knowledge. A definite demonstrated ability in customer service related experience. Possesses prolific ability to evaluate and perform new tasks promptly and efficiently.
- A combination of professionalism, enthusiasm, and a drive to succeed
- Works well under pressure
- Employs suitable knowledge of de-escalation techniques
- Exceptional interpersonal skills
- Demonstrates a superior ability to follow verbal communication and written directive
- Written communications and customer service
- Possessing an immense knowledge in customer service
- The ability to analyze and interpret one's needs.
- Leadership through example
- Well established problem solving skills
Customer repair advisor
- Diagnosing internet connectivity issues.
- Assisting in the resolution of cable set top box related issues.
- Troubleshooting modems, routers, wireless networks, cable set top boxes, telephony equipment, gateways
- Creating tickets
- Setting up service calls
- Taking ownership of the call
- Inquired about guest satisfaction, anticipated additional needs and happily fulfilled said requests.
- Correctly calculated charges issued bills and collected payments.
- Consistently adhered to quality expectations and standards.
- Displays knowledge of geographic locations, and determining the best route to the location.
- Assuming a leadership role
- Preparing and delivery an ample variety mixed alcoholic and non-alcoholic drinks in an appropriate manner.
- Maintaining guest assurance with documented above average tip percentages.
- Appropriately suggested additional items to customers to increase restaurant sales.
Confidential, Knoxville, TN
Delivery Expert/Crew Member
- Delivered exceptionally friendly and fast service
- Logistically planning delivery routes
- Responsible with monetary arrangements
- Demonstrated thorough knowledge of geographic locations to ensure the delivery of the product in a timely manner