Customer repair advisor Resume

SUMMARY:

Impassioned, technically inclined, self - motivated, standing above the rest, very organized, team worker with a strong devotion to time management skills.
A utmost devotion to customer service, possessing over ten years of knowledge. A definite demonstrated ability in customer service related experience. Possesses prolific ability to evaluate and perform new tasks promptly and efficiently.
A combination of professionalism, enthusiasm, and a drive to succeed
Works well under pressure
Employs suitable knowledge of de-escalation techniques
Exceptional interpersonal skills
Demonstrates a superior ability to follow verbal communication and written directive

CORE COMPETENCIES:

PROFESSIONAL EXPERIENCE:

Confidential

Customer repair advisor

Responsibilities:

Diagnosing internet connectivity issues.
Assisting in the resolution of cable set top box related issues.
Troubleshooting modems, routers, wireless networks, cable set top boxes, telephony equipment, gateways
Creating tickets
Setting up service calls
Taking ownership of the call

Confidential

Delivery Driver

Responsibilities:

Inquired about guest satisfaction, anticipated additional needs and happily fulfilled said requests.
Correctly calculated charges issued bills and collected payments.
Consistently adhered to quality expectations and standards.
Displays knowledge of geographic locations, and determining the best route to the location.

Confidential

Server/Bartender

Responsibilities:

Assuming a leadership role
Preparing and delivery an ample variety mixed alcoholic and non-alcoholic drinks in an appropriate manner.
Maintaining guest assurance with documented above average tip percentages.
Appropriately suggested additional items to customers to increase restaurant sales.

Confidential, Knoxville, TN

Delivery Expert/Crew Member

Responsibilities:

Delivered exceptionally friendly and fast service
Logistically planning delivery routes
Responsible with monetary arrangements
Demonstrated thorough knowledge of geographic locations to ensure the delivery of the product in a timely manner