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Customer Repair Advisor Resume

SUMMARY:

  • Impassioned, technically inclined, self - motivated, standing above the rest, very organized, team worker with a strong devotion to time management skills.
  • A utmost devotion to customer service, possessing over ten years of knowledge. A definite demonstrated ability in customer service related experience. Possesses prolific ability to evaluate and perform new tasks promptly and efficiently.
  • A combination of professionalism, enthusiasm, and a drive to succeed
  • Works well under pressure
  • Employs suitable knowledge of de-escalation techniques
  • Exceptional interpersonal skills
  • Demonstrates a superior ability to follow verbal communication and written directive

CORE COMPETENCIES:

  • Written communications and customer service
  • Possessing an immense knowledge in customer service
  • The ability to analyze and interpret one's needs.
  • Leadership through example
  • Well established problem solving skills

PROFESSIONAL EXPERIENCE:

Confidential

Customer repair advisor

Responsibilities:

  • Diagnosing internet connectivity issues.
  • Assisting in the resolution of cable set top box related issues.
  • Troubleshooting modems, routers, wireless networks, cable set top boxes, telephony equipment, gateways
  • Creating tickets
  • Setting up service calls
  • Taking ownership of the call

Confidential

Delivery Driver

Responsibilities:

  • Inquired about guest satisfaction, anticipated additional needs and happily fulfilled said requests.
  • Correctly calculated charges issued bills and collected payments.
  • Consistently adhered to quality expectations and standards.
  • Displays knowledge of geographic locations, and determining the best route to the location.

Confidential

Server/Bartender

Responsibilities:

  • Assuming a leadership role
  • Preparing and delivery an ample variety mixed alcoholic and non-alcoholic drinks in an appropriate manner.
  • Maintaining guest assurance with documented above average tip percentages.
  • Appropriately suggested additional items to customers to increase restaurant sales.

Confidential, Knoxville, TN

Delivery Expert/Crew Member

Responsibilities:

  • Delivered exceptionally friendly and fast service
  • Logistically planning delivery routes
  • Responsible with monetary arrangements
  • Demonstrated thorough knowledge of geographic locations to ensure the delivery of the product in a timely manner

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